Jobs in United States, Kentucky, Frankfort

About the job:

The program manager will be responsible for executing the tooling strategy and management system for the Red Hat Tech Sales Practices team. This role will align very closely to the regional and global Red Hat tech sales functions, as well as APM and Operations team. You will be responsible for leading the adoption management system: Defining metrics, target methodology, and reporting process. This includes developing reports and analyzing data sets to provide guidance to our APM and Operations team. You will be responsible for leading the strategy definition and facilitating execution around tooling to make the Tech Sales team more productive, with a focus on Red Hat Sales Cloud.. This includes preparing briefings to senior leadership, aligning stakeholders, facilitating decision-making, tracking and reporting progress, and identifying and mitigating risks. Being highly organized is a must as you will be managing multiple initiatives at a time. You’ll need to have clear written and verbal communication and documented planning skills to succeed in this role.

This position has a direct reporting structure to the Global Sr Director, Tech Sales Practices.

What you will do:

• Execute the Productivity and Tooling strategy to ensure SA&A associates and leaders are able to efficiently execute their role.

• Use of Red Hat Sales Cloud, analytics tools and AI to solve tech sales challenges.

• Ensure the defined management system and metrics are consistently executed across all regions, focusing on product adoption

• Provide data analytics and insights to leadership

• Identify and execute task automation to make the tech sales more efficient

SUCCESS MEASURES AND KPIs

• Increased product consumption and adoption maturity

• Account Revenue Growth

What you will bring:

• Analytical and process-oriented mindset; ability to mine data to make data-driven decisions

• Experience with account management tooling, eg Red Hat Sales Cloud

• Experience with reporting and analytics tooling, eg, Snowflake, Tableau, Smartsheet

• Experience and tenacity to drive transformational change through a large, worldwide organization

• Demonstrated ability to work in a distributed, multicultural organization in a global and geo matrix.

• Very organized with strong project management skills; ability to implement structure (processes, frameworks) into daily functions

• Comfortable managing and solving complex business problems with no clear solution

• Strong communication skills, both oral and written and presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment.

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• To learn more about this and other opportunities on our team .

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

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About The Job

This position requires regular on-site work with clients across North America, so a willingness to travel to customer locations 30-40 weeks per year is required. Applicants must reside within close proximity to a primary airport.

What You Will Do

• Implement automated, containerized cloud application platform solutions with a focus on infrastructure concerns including networking, storage, virtualization, security, logging, monitoring, and high availability and system resilience

• Learn new technologies quickly, including container orchestration, container registries, container build strategies, cloud storage, and software-defined networks

• Travel frequently to work alongside leading financial services, retail, telecommunication, and institutional customers

After joining Red Hat, you will go through an intensive training program on Kubernetes and OpenShift technologies and related DevOps and GitOps topics. Here's how your skill set will evolve and what you'll learn during your first year in the role:

• Understanding of how to build production-ready container and virtualization platforms, integrated with existing enterprise systems

• Knowledge of how to deploy source code into running, scalable containers and virtual machines in automated fashion at enterprise scale

• Practical experience with our offerings

Within 6 months, be ready to implement a routine container platform project by attaining the following:

• Successful, collaborative delivery of customer requirements using Red Hat OpenShift

• Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies

• Understanding of how Red Hat’s technologies can transform software delivery (DevOps/GitOps) practices at large organizations

Within 12 months, begin to demonstrate technical leadership in container platforms by accomplishing the following:

• Successfully implementing complex, large-scale container platform solutions in challenging customer environments

• Helping other peers learn DevOps/GitOps paired with container technologies

• Contributing lessons learned, best practices, and how-tos to our internal and external communities of practice

• Applying new technologies, frameworks, or methodologies to container platforms

What You Will Bring

• Experience leading successful modern cloud platform consulting engagements

• Broad and deep technical experience with VMware ESXi software, including vCenter, VM lifecycle operations using VMware tools

• Logging and alerting functions for SRE operations available from VMware and how they integrate with non-VMware enterprise systems, such as Splunk

• Expert level with VMware VM foundational technologies for networks ([S/DV]Switches/NSX)

• Expert level with VMware VM foundational technologies for storage (Datastores, vSAN, vVols)

• Knowledge of common Add-Ons or third party tools, including Aria/vRealize Suite, SRM, Backup software, Performance tools)

• Experience with technologies including OpenStack, Red Hat Virtualization, Microsoft Hyper-V, Amazon Web Services, and Microsoft Azure a plus

• Experience across one or more vertical industry areas

• Demonstrated track record of working in a strategic advisory role to senior IT and business executives

• Applied knowledge and experience working in agile, scrum, and DevOps teams

• Excellent written, verbal communication and presentation skills

• Willingness to travel to customer locations about 30-40 weeks per year on average across North America

• Degree in computer science or a technical discipline

The salary range for this position is $111,260.00 - $183,580.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave