Business Relationship Manager jobs in United States, Kansas, Overland Park

As the Business Relationship Manager for Expoint in Overland Park, Kansas, you will play a vital role in connecting our tech industry clients with our products and services. You will be the face of Expoint and be an integral part in building and enhancing relationships with current and potential clients. You need to be comfortable talking with customers, explaining services or offerings, and fostering relationships. Your primary responsibility is to ensure customer satisfaction by understanding the needs of each customer and aligning our programs and services with the customers’ objectives. You should be able to create and develop strategies to reach customers and prospects. You need to research the customer's industry, business challenges, and goals in order to recommend the right solutions. Additionally, you will be responsible for providing customers with up-to-date information on product and services, as well as training new customers. You should be constantly aware of competitors’ offerings and have the ability to accurately forecast and track customer account activities. You should be a master of communication: you should be able to write persuasive emails, anticipate customer needs and be able to communicate those needs to technical team members. You should also be confident in presenting potential solutions to customers and displaying your expertise on the topic. You should have excellent organizational, interpersonal, and time management skills with the ability to multitask. Lastly, you should have the ability to understand customer needs and help resolve customer concerns quickly and effectively. With your expertise in the tech industry, your role as the Business Relationship Manager is integral for Expoint’s success.