Teller jobs in United States, Iowa, Des Moines

In this role you will:

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

• Receive direction from managers and exercises judgment within defined policies and procedures

• Escalate questions and issues to more experienced roles

• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

• Identify information and services to meet customers financial needs

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and team members

• Experience working with others on a team to meet customer needs

• Cash handling experience

• Ability to follow policies, procedures, and regulations

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Well-organized, independent and able to prioritize in a fast-paced environment

• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• This position is not eligible for Visa sponsorship

Posting Location(s):

• 910 E 1st St, Ankeny, IA 50021

• 9801 University Ave, Clive, IA 50325

• 13631 University Ave, Clive, IA 50325

• 801 Walnut St, Des Moines, IA 50309

• 2840 Ingersoll Ave, Des Moines, IA 50312

• 2505 E Euclid Ave, Des Moines, IA 50317

• 600 Army Post Road SW, Des Moines, IA 50315

• 509 N Jefferson Way, Indianola, IA 50125

• 5880 Merle Hay Rd, Johnston, IA 50131

• 1055 NE 56th St, Pleasant Hill, IA 50327

• 8301 Douglas Ave, Urbandale, IA 50322

• 110 E Hickman Rd, Waukee, IA 50263

• 655 S 50th St, West Des Moines, IA 50265

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

• Receive direction from managers and exercises judgment within defined policies and procedures

• Escalate questions and issues to more experienced roles

• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

• Identify information and services to meet customers financial needs

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and team members

• Experience working with others on a team to meet customer needs

• Cash handling experience

• Ability to follow policies, procedures, and regulations

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Well-organized, independent and able to prioritize in a fast-paced environment

• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• This position is not eligible for Visa sponsorship

Posting Location(s):

• 910 E 1st St, Ankeny, IA 50021

• 9801 University Ave, Clive, IA 50325

• 13631 University Ave, Clive, IA 50325

• 801 Walnut St, Des Moines, IA 50309

• 2840 Ingersoll Ave, Des Moines, IA 50312

• 2505 E Euclid Ave, Des Moines, IA 50317

• 600 Army Post Road SW, Des Moines, IA 50315

• 509 N Jefferson Way, Indianola, IA 50125

• 5880 Merle Hay Rd, Johnston, IA 50131

• 1055 NE 56th St, Pleasant Hill, IA 50327

• 8301 Douglas Ave, Urbandale, IA 50322

• 110 E Hickman Rd, Waukee, IA 50263

• 655 S 50th St, West Des Moines, IA 50265

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Apply knowledge when communicating with delinquent customers
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to manage to production goals, deadlines, and various metrics
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment
• Experience withMicrosoft Office and eCAR

Job Expectations:

• Must be able to attend full duration of required 6 weeks training period
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Must be able to work on-site at 800 S Jordan Creek PkwyWest Des Moines, IA
• This position is not eligible for Visa sponsorship

Hours/Schedule:

• Business Operating Hours are Monday - Thursday, 7:00am-9:00pm, Friday 7:00am-7:00pm and Saturday & Sunday, 7:00am - 4:00pm
• Hybrid Work Schedule assigned could be any variation of the business operating hours
• You MUST be able to work any shift assigned during the regular business operating hours.
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Training Information:

• Training class start date, Monday, 07/21/2025
• Training hours 7:30am - 4:00pm Monday - Friday
• You are required to attend the full duration of this paid 6 weeks of training.
• You will receive in-depth classroom training, continued on-the-job training, and coaching.

800 S Jordan Creek PkwyWest Des Moines, IA

You will have opportunities to participate in programs established to help you achieve your career and development goals.

• Progressive Career Path: Associate account resolution representatives, Account resolution representatives, Senior Account Resolution Representative, Lead Account Resolution Representative, & Accounts Resolution Associate Manager.
• Salary - Highly Competitive Salary! Some schedules offer a 15% shift differential, based on hours worked after 4 pm.
• Benefit packages include Medical, Dental and Vision Plans for team member and family!
• 401k – up to 6% company match!
• New Team members may be eligible to receive up to 30 paid days off annually, to include 11 bank holidays and 2 personal holidays.
• Tuition Reimbursement Opportunity

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

• Receive direction from managers and exercises judgment within defined policies and procedures

• Escalate questions and issues to more experienced roles

• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

• Identify information and services to meet customers financial needs

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and team members

• Experience working with others on a team to meet customer needs

• Cash handling experience

• Ability to follow policies, procedures, and regulations

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Well-organized, independent and able to prioritize in a fast-paced environment

• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• This position is not eligible for Visa sponsorship

Posting Location:

• 801 Walnut St, Des Moines, IA 50309

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.