Software Product Manager jobs in United States, Indiana, Greenwood

About the job:

The Red Hat Consulting team is looking for a Technical Project Manager with 8-10 years to join us in New Delhi, India. In this role, you will manage complex projects from initiation through to delivery and completion. You'll coordinate with cross-functional teams to complete distinct projects on time and within budget. As a Technical Project Manager, you’ll need to be organized and detail-­oriented with substantial experience managing IT and software consulting projects, relying on traditional systems and software development methodologies. This is a position with regular travel(60-70%) to customer sites in India.

What will you do:

• Lead and manage multiple customer-facing projects simultaneously to success

• Manage project scope and customer expectations

• Manage project risks, actions, issues, and dependencies (RAID)

• Manage project budget and time frame

• Build content for project activities like project kickoff, project status, and project closeout

• Lead project meetings involving both customer and Red Hat’s consulting team members

• Coordinate with territory services managers and the Resource Management Office (RMO) to manage project staffing requirements

• Work with the territory services managers to ensure that financial forecast is up-to-date for their respective projects Support accounting activities as required, including obtaining copies of receipts for finance invoicing queries from customers

• Develop basic knowledge of Red Hat’s technologies to guide successful project management, including Red Hat OpenStack Platform, Red Hat OpenShift Container Platform, Red Hat Ansible Automation, Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Enterprise Linux (RHEL), and Red Hat Satellite Maintain professionalism when solving problems and resolving issues

What will you bring:

• Knowledge of specific project management and software delivery methodologies like agile, scrum, Scaled Agile Framework (SAFe), and Project Management Institute (PMI)

• Practical experience using various agile development tools like Trello, Rally, Atlassian Jira, or project management tools like Microsoft Project

• 3+ years of experience working as a project manager or scrum master on IT or application development projects

• Ability to affect, inspect, and adapt to culture

• Demonstrated ability to motivate project team and individual contributors and to mediate conflicts

• Excellent customer­-facing and internal communication skills

• Great written and verbal communication skills

• Solid organizational skills; attention to detail and ability to work on multiple tasks at the same time

• Bachelor's degree in a related field or equivalent experience

• Willingness to travel up to 30% per year to be on-site at customer locations for project related activities

• Project management or scrum certifications are a plus

• Experience with managing Government, and banking, financial services and insurance (BFSI) customers is a plus

• Lead and manage multiple strategic programs within the PMO, ensuring alignment with corporate objectives and strategic goals.

• Work collaboratively across multiple business units and functions to drive initiatives and facilitate effective communication and alignment.

• Build and maintain strong relationships and partnerships with key stakeholders, including senior leadership, project teams, and external partners.

• Develop and implement program management frameworks and methodologies to ensure consistent and efficient program delivery.

• Track and monitor program progress using digital tools, providing regular updates and reports to leadership.

• Identify and mitigate risks and issues that may impact program success, ensuring timely resolution and escalation when necessary.

• Utilize expert-level PowerPoint skills to create compelling presentations that effectively communicate program status, insights, and recommendations to stakeholders.

• Present program updates, findings, and strategic recommendations to senior leaders, including the C-Suite (CxO).

• Foster a culture of continuous improvement, encouraging innovation and the adoption of best practices in program management.

• Bachelor’s degree in business administration, finance, engineering, project management, or a related field.

• Minimum of 10 years of experience in program management, or driving strategic programs with a proven track record of managing large and complex strategic initiatives.

• Extensive experience working across business units and functions to drive program success.

• Ability to work in ambiguity and drive initiatives with little guidance

• Exceptionalrelationship-buildingand partnership skills, with the ability to influence and engage stakeholders at all levels.

• Expertise in managing digital tools for tracking program progress, such as project management software and collaboration platforms.

• High-level PowerPoint skills, with the ability to create high-impact presentations that tell a compelling story.

• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.

• Excellent communication and interpersonal skills, with a proactive and collaborative approach.

• Experience and comfort presenting to senior leaders

• Advanced degree (MBA, Masters Engineering, etc.)

• Certifications in project management, Six Sigma, Agile, etc (e.g., PMP, PgMP)

• Experience in Business Intelligence, external benchmarking, and strategic planning

• Dotted line to Head of Global Security

• Possible Travel / Travel as needed

• Fast-paced work environment

• High exposure to senior executives

What will you bring:

• Lead Subscription Management Workshops , educating clients on Red Hat’s subscription model and management tools to enhance their understanding and optimize subscription utilization.

• Collaborate with Analysts and SEAP regional teams to conduct in-depth asset discovery workshops, gaining insights into customer environments, platforms, and use cases to drive data-driven demand analysis and optimized subscription strategies.

• Serve as the primary technical point of contact for the Subscription Education and Awareness team, customers performing inventory exercises, and sales teams, offering expert guidance on asset management practices and data-driven subscription strategies.

• Enhance customer understanding of deployments, entitlement summaries, and infrastructure optimization , leveraging deep technical expertise and a passion for open-source solutions.

• Work closely with SEAP stakeholders to develop detailed deployment and subscription summaries, utilizing advanced data analysis techniques to provide valuable insights and strategic recommendations.

• Deliver engaging training sessions to diverse audiences—including customers, partners, and internal teams—on effective subscription management practices, improving adherence to best practices.

• Collaborate with Red Hat’s Product & Technologies teams to ensure alignment with the latest pricing, packaging, application guidance, and industry best practices.

• Provide technical consultation to customers by evaluating their deployments and recommending appropriate Red Hat solutions, ensuring compliance and efficiency through a data-driven approach.

What will you bring:

• 3+ years of experience as a sales engineer or equivalent experience architecting and implementing including, but not limited to: JBOSS, Linux and/or UNIX software solutions

• Solid communication and technical skills

• Demonstrated record of developing relationships at engineering, commercial, and executive levels within organizations

• Red Hat Certified Engineer (RHCE) or willingness to get certified within 180 days of being hired

• Knowledgeable and enthusiastic about open source technologies and community-based development

• Solid knowledge of JBoss, UNIX and Linux systems, preferably in Red Hat platform technologies

• Knowledge of Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Ansible, and other related technologies

• Knowledge of virtualization, RHV, VMware and other related technologies

• Scripting experience with Python, Java, C, Perl, etc.

• Experience in presenting to internal stakeholders, and customers and communicating the value of solutions

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive Red Hat product & technology experience and a successful outcome resulting in long-term success

• Communicate how specific Red Hat product road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical and process areas

• Travel to visit customers, partners, conferences, and other events as needed.

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• Indian citizenship or authorization to work in India

• RHEL

• Proven & strong system administration and troubleshooting experience with Red Hat Enterprise Linux, other Linux platforms, or Unix in a production environment

• Experience in a support, development, engineering, or quality assurance organization

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus, Grafana, Gitops ArgoCD , ACS , ACM will be considered a plus

What you will do:

1. Channel Strategy Development:

Identify and onboard new distributors and resellers to expand market reach.

1. Reseller and Distributor Management:

Build and maintain strong relationships with key distributors, resellers, and channel partners.

Provide training, enablement, and support to partners to ensure successful sales execution.

Monitor partner performance and implement corrective actions as needed.

1. Revenue Growth:

Drive revenue growth through effective channel management and sales execution.

Collaborate with partners to develop joint business plans and achieve sales targets.

1. Market Analysis:

Provide feedback to internal teams to refine product offerings and go-to-market strategies.

1. Collaboration with Internal Teams:

Ensure seamless communication and coordination between Red Hat and its partners.

1. Compliance and Reporting:

What you will bring:

• 10+ years of experience in distribution management, channel business development, and reseller management.

• Proven track record of building and managing high-performing distribution networks.

• Experience in software sales or the IT industry is highly preferred.

• Sales experience in growing & building new businesses would be preferred

• Strong understanding of the Indian distribution and channel ecosystem.

• Excellent negotiation, communication, and relationship-building skills.

• Strategic thinker with the ability to execute plans effectively.

• Results-driven with a focus on achieving revenue targets.

• Masters degree in Business Administration or Engineering is preferred

What you will do:

• Translate Red Hat’s sales strategy into a relevant account-level strategy for each customer

• Deliver on the account strategy to manage performance and customer success in key accounts, retaining and growing bookings through strategic account planning

• Apply knowledge of use cases and Red Hat’s key offering value proposition to identify and act upon opportunities to guide upsell, cross-sell, and renewals across the Red Hat portfolio while deepening penetration within accounts

• Orchestrate solution architects, specialist teams, Customer Success team, and industry experts to align Red Hat’s use cases to client needs, managing end to end sales to develop solutions that deliver business value

• Coordinate support from specialist solutions architects, sales solutions specialists, and industry experts to manage end to end sales and deliver customer value

• Cultivate relationships across customer organizations to position Red Hat as a key partner to their business

• Collaborate with the Customer Success team to co-develop success and growth plans, understanding how the customer derives value from Red Hat’s solutions to support expansion and retention and ensure that Red Hat meets or exceeds the customer success criteria

• Engage partners where appropriate to strengthen Red Hat’s customer value proposition

What you will bring:

• Excellent leadership and communication skills with the ability to engage a diverse set of stakeholders in a matrixed organization and guide accountability within the account team

• Strategic orientation and value engineering skills to position and sell solutions to meet the customer needs and build business cases around return on investment (ROI) and total cost of ownership (TCO)

• Solid understanding of FSI business, industry trends, competitive landscape, and Red Hat differentiators and value proposition

• Ability to articulate the hybrid cloud story, the value of Red Hat’s solutions, and Red Hat’s differentiation in one-on-ones with key customer stakeholders

• Ability to cultivate long-term relationships and develop internal advocates across the customer organization, including IT and related business functions

• Proven experience selling complex IT solutions to large organizations within the region and to multiple decision makers

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• RHOSP

• Proven & strong system administration and troubleshooting experience with Red Hat OpenStack

• Experience in a support, development, engineering, or quality assurance organization

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

• Administration experience of Red Hat OpenShift v4.x will be considered a plus