Center Manager jobs in United States, Illinois, Waukegan

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities:

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Qualifications:

• Has demonstrated experience and proven success with business-to-business sales, or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Is able to build productive partnerships and working relationships.
• Is experienced with outbound phone sales.

Desired Qualifications:​

• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual skills.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

High School Diploma / GED / Secondary School or equivalent

Job Description:

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities:

•Manages client traffic, engaging and appropriately routing clients, and fosters client retention

•Manages business results through formalized management routines and coaching

•Creates a world class client experience environment

•Manages market-level initiatives prescribed by market leaders

•Drives operational excellence by engaging employees on business strategy

•Manages organizational priorities and effective execution

Required Qualifications:

•Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

•Collaborates effectively to get things done, building and nurturing strong relationships

•Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

•Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

•Communicates effectively and confidently and is comfortable engaging all clients

•Has the ability to learn and adapt to new information and technology platforms

•Applies strong critical thinking and problem-solving skills to meet clients' needs

•Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

•Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment

•Can interpret performance results, find opportunities to drive success and hold others accountable to results

•Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

•Experience in financial services and knowledge of financial services industry, products and solutions

•Experience in mortgage, retail and/or hospitality

•Experience working in an environment with individual and team goals where goals were routinely met or exceeded

•Bilingual skills

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Job Description:

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities:

•Manages client traffic, engaging and appropriately routing clients, and fosters client retention

•Manages business results through formalized management routines and coaching

•Creates a world class client experience environment

•Manages market-level initiatives prescribed by market leaders

•Drives operational excellence by engaging employees on business strategy

•Manages organizational priorities and effective execution

Required Qualifications:

•Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

•Collaborates effectively to get things done, building and nurturing strong relationships

•Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

•Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

•Communicates effectively and confidently and is comfortable engaging all clients

•Has the ability to learn and adapt to new information and technology platforms

•Applies strong critical thinking and problem-solving skills to meet clients' needs

•Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

•Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment

•Can interpret performance results, find opportunities to drive success and hold others accountable to results

•Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

•Experience in financial services and knowledge of financial services industry, products and solutions

•Experience in mortgage, retail and/or hospitality

•Experience working in an environment with individual and team goals where goals were routinely met or exceeded

•Bilingual skills

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent