Technical Support jobs in United States, Illinois, Chicago

Our Financial Accounting Advisory Services (FAAS) team is growing exponentially, and as a Senior Manager in our Technical Accounting Advisory Group (TAAG) group, you will play a key role in that growth. Working across all industries, you’ll develop your career by communicating creative, strategic goals both internally and externally. It’s all about listening to and understanding our clients to give them a truly exceptional experience in a field where there really are no off-the-shelf recommendations.

Your key responsibilities

The nature of this role means no two projects will be the same. That means you’ll need to think on your feet and challenge existing practices to develop answers to complex issues. You’ll also be collaborating with colleagues across multiple service lines, so we’ll look to you to build relationships and identify opportunities for our clients to benefit from our knowledge in other areas. Occasional travel may be necessary as you will be meeting with key clients, some of whom are the most respected in their fields.

Skills and attributes for success

· Consulting with clients on complex and technical accounting issues

· Collaborating with partners and clients to influence strategy, balancing risk and client expectations

· Ensuring our engagement teams thoroughly understand our clients’ unique needs, ambitions and expectations

· Building relationships with colleagues across multiple service lines to provide seamless, integrated service

· Managing performance and identifying opportunities to improve our products and processes

To qualify for the role you must have

· A bachelor’s degree, CPA certification and at least 8 years’ work experience

· Including at least 2 years of experience in 3+ industries / sectors (e.g., life sciences, technology, advanced manufacturing, aerospace and defense, energy) of varied technical accounting analysis primarily in the areas of:

• Lessee accounting under ASC 842, including complex issues such as improvements, incentives, master leases and modifications
• Sale-leaseback and build-to-suit (including “failed” arrangements) under ASC 842
• Lease impairment analysis

· Experience should include 3-5 years in public accounting in more of a technical/highly complex analysis including analysis and memo writing on any variety of technical topics.

· Strong technical writing and presentation skills

· Strong project management of complex technical accounting including the ability to develop realistic time budget and deadline estimates

· A thorough understanding of US GAAP

· An understanding of the marketplace, as well as commonly used terminology, processes and tools

· A proven record of excellence when managing, mentoring and improving a team of high-performing colleagues

· The confidence to research and resolve emerging client issues, including regulations, industry practices and new technologies

· The ability and willingness to travel and work in excess of standard hours when necessary

· Access to reliable transportation to/from the EY office and client sites. A driver’s license is strongly recommended as ride share and public transportation options may not be available in all locations

Ideally you will also have

· IFRS experience as either preparer, auditor or accounting advisor

· Experience with lessor accounting under ASC 842

· Interaction between ASC 842 and ASC 606 for lessor arrangements

· General long-lived asset (e.g., PP&E), including capitalization, impairment, repairs/maintenance, capitalized interest, and asset retirement obligations experience

· Inventory accounting and costing, including cost capitalization, FIFO/Average/LIFO/Retail method, manufacturing costs (standard costing and variances), impairment, and DISE

· Knowledge on other topics such as government grants, environmental credits, environmental obligations and involuntary conversion

What we look for

We’re interested in versatile people with the ability to take on new responsibilities and listen to clients to get things done. While technical accounting experience is a plus, we’re primarily interested in strong performers with the ability to build relationships, negotiate and think in unique and creative ways. If you’re a confident leader with a curious mind and the ability to solve complex issues, this role is for you.

Technology – Engineering & Systems Integration – Application Systems Engineering – Manager

As a Manager in Application Systems Engineering, you will be at the forefront of defining user and customer requirements, focusing on user interface development across diverse platforms. You'll play a pivotal role in engineering software components and services that ensure seamless communication within the system architecture.

Your key responsibilities

As a vital member of our team, you will manage and deliver high-quality processes, solutions, or projects, with a strong focus on quality, risk management, and continuous improvement. You'll be expected to innovate through research and benchmarking best practices, while managing professional employees and supervisory responsibilities to meet performance objectives. Your role will encompass:

• Ensuring billability through chargeable work to external clients.
• Leading workstream delivery with strategic oversight.
• Managing project status and overseeing deliverable completion.
• Traveling as required by client engagements.
• Actively participating in client sessions and leading workstreams from planning to execution.
• Identifying additional service opportunities to drive sales.
• Leading specific RFP responses and managing engagement economics.
• Executing resource planning within budget constraints.

Skills and attributes for success

To thrive in this role, you'll need a blend of technical prowess and business acumen, coupled with the ability to manage complex problems and lead teams effectively. Your skills will include:

• Team with client technology professionals, and/or third-party strategic alliances to provide implementation of technology solutions
• Demonstrate quality project execution and delivery by successfully monitoring project/program team economics, performance against the job arrangement and budget, and proactively adjust scope, timing, and resources as appropriate and if necessary
• Architect technology solutions focusing on data flow, data migration and data integration to execute supply chain related processes across multi-vendor software / application landscape
• Develop people by encouraging individuals to think for themselves and take responsibility for their contributions to the team. Delegate work successfully. Conduct timely performance reviews and provide performance feedback/training. Lead by example
• Generate new business opportunities by thoroughly understanding EY and its service lines and actively assessing and presenting ways to apply knowledge and services
• Develop long-term relationships and networks both internally and externally
• Manage and supervise a team of technology professionals through all phases of the technology lifecycle, including requirements definition, architecture design, conversion and testing
• Interact and communicate effectively with supply chain and technology senior and middle management executives
• Agile development methodologies.
• Application integration and quality assurance.
• Proficiency in software development and technology business requirements analysis.
• Strong relationship management and negotiation skills.
• Digital fluency and emotional agility.

To qualify for the role, you must have

• A 4-year bachelor's degree is required, with at least 4-6 years of relevant experience.
• 4 - 6 years relevant experience working with SCM / ERP application implementations system as a Technical Lead, Application Development Lead or Enterprise Application Integration lead, with at least 2 year spent in a managerial and IT/business integration role

• 2-3 full cycle implementations of Oracle SCM Cloud and 3-4 Oracle EBS Applications implementation experience focusing on Order Management, Pricing, Inventory, Product Information Management, Procurement, and Manufacturing related modules
• 2-3 years of hands-on experience with FBDI, OTBI, REST and SOAP
• Proven track record in integration tools and technologies such as Oracle Integration Cloud, MuleSoft, Dell Boomi or any leading integration platform to architect, design and build integrations with Oracle Cloud Applications.
• Demonstrated use of Oracle methodologies such as OUM or AIM
• Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise business processes with technology skills
• Ability and comfort level researching client inquiries and emerging issues, including emerging technologies, SOA governance, and new technologies
• The successful candidate must also be willing and able to travel 60-80% of a work schedule

Ideally, you’ll also have

• Degree in Computer Science, IT, Computer Engineering, MIS, Mathematics, or related field (MBA or MS degree preferred)
• Strong analytical and decision-making capabilities.
• Excellent communication and leadership skills.
• A passion for continuous learning and professional growth.

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
• Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements

• 2+ years of on-site technical support experience, or degree in related discipline