Call Center jobs in United States, Illinois, Chicago

Job Description:

Job Description:

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

• Operates as a back up financial center leader within a market

• Manages client traffic, engaging and appropriately routing clients, and fostering client retention

• Manages business results through formalized management routines and coaching

• Creates a world class client experience environment

• Manages market-level initiative prescribed by market leaders

• Drives operational excellence

Required Qualifications:

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team

• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

• Proven record of balancing risk and making sound decisions while achieving business goals

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

• Availability to work weekends and/or extended hours as required to run the business

• Must be able to travel to any financial center within the defined market

Desired Qualifications:

• 1+ years management experience including hiring, coaching, and developing direct reports

• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

• Bachelor’s Degree in related field

• Bilingual (fluent verbal and written)

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

• Bachelor's degree in Finance, Business Administration, Accounting, Mathematics, Economics, or equivalent practical experience.
• Experience with financial analysis, forecasting, or modeling.

• Experience in data warehousing or reporting (e.g., SQL, SAP).
  
• Ability to form and leverage relationships across functional areas and take initiative.
• Excellent problem-solving, investigative, modeling, business judgment, and strategic thinking skills, with the ability to communicate with executive business partners.
• Excellent presentation and verbal/written communication skills.

• Bachelor's degree or equivalent practical experience.
• 11 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.

• Experience influencing data science, engineering and marketing teams, as well as c-suite executives.
• Experience uncovering compelling insights, building narratives, and scaling thought leadership.
• Knowledge of traditional as well as digital marketing tactics and strategy.
• Knowledge of Google Ad products, product capabilities and systems.
• Knowledge of measurement capabilities, including MMM, incrementality, and LTV modeling.
• Excellent project management skills across multiple stakeholders.

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience managing projects or supporting the planning and development of business agreements.
  

• Experience working on clean energy policy and regulatory subject matter relating to electric utilities, rate design and analysis, and related topics.
• Experience with regulatory and legislative arenas as part of stakeholder coalitions.
• Knowledge of key stakeholders, issues, and market trends within the US-Central region at the state and regional levels, including the Southwest Power Pool (SPP) and the Midcontinent Independent System Operator (MISO).
• Ability to thrive in environments with ambiguity, with excellent verbal and written communication and project management skills.

• Bachelor's degree in Mechanical, Civil or Structural Engineering, or equivalent practical experience.
• 5 years of experience in program management.
• Experience in water cooling or heating reuses.
• Experience in technical infrastructure in data centers, power plants, oil refineries, water treatment, or nuclear environments.
• Experience in partnering with third-party utility agreements related to technical infrastructure.

• Experience with leading global data center initiatives with the knowledge of the Greenhouse Gas Protocol and how it applies to data centers.
• Experience in hyperscale datacenter infrastructure strategy, design, and operations.
• Experience in leading energy efficiency, water efficiency, and carbon emission reduction projects.
• Experience with managing or developing water/wastewater utility projects and thermal heat exchanger projects.
• Experience with cooling towers and closed loop cooling system operations.

Job Description:

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities:

•Manages client traffic, engaging and appropriately routing clients, and fosters client retention

•Manages business results through formalized management routines and coaching

•Creates a world class client experience environment

•Manages market-level initiatives prescribed by market leaders

•Drives operational excellence by engaging employees on business strategy

•Manages organizational priorities and effective execution

Required Qualifications:

•Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

•Collaborates effectively to get things done, building and nurturing strong relationships

•Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

•Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

•Communicates effectively and confidently and is comfortable engaging all clients

•Has the ability to learn and adapt to new information and technology platforms

•Applies strong critical thinking and problem-solving skills to meet clients' needs

•Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

•Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment

•Can interpret performance results, find opportunities to drive success and hold others accountable to results

•Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

•Experience in financial services and knowledge of financial services industry, products and solutions

•Experience in mortgage, retail and/or hospitality

•Experience working in an environment with individual and team goals where goals were routinely met or exceeded

•Bilingual skills

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

• JD, LL.B., equivalent degree, or equivalent practical experience.
• Admitted to the bar and in good standing or otherwise authorized to practice law (e.g., have registered in-house status) in the state in which the position is located.
• 3 years of attorney-level experience in government, in-house, or at a law firm.
• Experience advising engineering and product teams on legal and regulatory issues.

• Experience working in product counseling for complex and regulated products available globally.
• Familiarity with global privacy regimes.
• Excellent investigative, problem-solving, and communication skills, with the ability to explain complex legal issues clearly and concisely to non-legal stakeholders.
• Excellent organizational skills and the ability to manage multiple projects simultaneously in a changing environment.