Business Support jobs in United States, Illinois, Chicago

Transformation Architecture and Delivery_ Senior Consultant

You’ll contribute to the design and delivery of business and solution architecture frameworks, product management approaches, and value realization structures. Your work will support the implementation of transformation offices (TMO, VMO, EPMO) and help clients optimize performance across workstreams.

Key Responsibilities

As a Senior Consultant, you will:

• Support the setup and operation of transformation management structures (TMO, VMO, EPMO).
• Collaborate with client and EY teams to design and deliver business and solution architecture frameworks.
• Contribute to product and program road mapping, maturity assessments, and value tracking.
• Assist in managing project timelines, budgets, and quality standards using Agile and Waterfall methodologies.
• Identify process improvement opportunities and support the implementation of innovative solutions.
• Participate in the delivery of complex technical initiatives and transformation programs.
• Travel as needed to support client engagements.

Skills and Attributes for Success

To thrive in this role, you’ll bring:

Core Competencies

• Strategic Transformation leadership, including TMO/PMO oversight, Agile Program Management (SAFe, Scrum), and end-to-end delivery.
• Expertise in Risk and Resource Management across workstreams and organizational levels.
• Proven experience in operating model design, governance model development, and change management transformation.
• Strong capabilities in business case development, ideation and storytelling, advanced data modeling, and value realization.
• Budget ownership and maintenance for projects exceeding $1M.
• Technology strategy and implementation, including AI, LLM, RPA, and ERP (SAP/Cloud) integration.
• Advanced knowledge of performance management, process improvement, portfolio strategy, cost optimization, and technology deployment.

Leadership & Collaboration

• Demonstrated success leading cross-functional teams as a workstream lead, deliverable owner, and mentor.
• Skilled in C-Suite advisory, executive communications, and facilitating organizational workshops or large-scale presentations.
• Ability to manage tasks and workstreams independently or as part of a team.
• Builds strong relationships across EY practices and with client stakeholders.

Strategic & Analytical Attributes

• Technical proficiency combined with strong business acumen, with a focus on quality and risk management.
• Initiative in identifying opportunities for improvement and innovation.
• Experience with tools and techniques used in transformation delivery.
• Data-driven decision-making with a results-focused and innovative mindset.

Personal Attributes

• Strong leadership presence with concise and effective communication skills.
• Proactive problem solver with a curious, growth-oriented mindset.
• Demonstrates agility, adaptability, and thrives in collaborative, large-team environments.
• Flexible storytelling tailored to diverse audiences.
• Deep market and industry knowledge to inform strategic decisions.

To Qualify, You Must Have

• A bachelor’s degree (required); advanced degree is a plus.
• At least 2 years of client facing consulting experience, preferably in a professional services or management consulting firm, or similar environment with comparable experience in industry sector noted below.
• Exposure to business process documentation and enhancements and solution architecture, product and portfolio management, and program delivery.
• Experience supporting transformation initiatives. For example;
• TMO/EPMO setup and operations
• Familiarity with change management and delivery methodologies.
• Strong problem-solving skills and digital fluency.
• Excellent oral and written communication skills.
• Willingness to travel (estimated at 60–80%).

Ideally, You’ll Also Have

• A degree in Computer Systems, Engineering, Economics, or Business.

• ERP or AI/Data Fabric implementations or central data office experience

• Certifications such as PMP, Six Sigma, or Agile-related credentials.
• Sector experience in industries such as Technology, Media and Telecommunications (TMT), Private Equity (PE), Industrials and Energy, including Oil, Gas and Chemicals and Power and Utilities (P&U), Media & Entertainment, Consumer and Health including Health, Life Sciences, or Consumer Products and Retail
• Experience supporting pursuit efforts and contributing to RFP responses.
• Experience in professional services client-facing consulting
• Effective stakeholder engagement skills.

What We Look For

We’re looking for collaborative, curious professionals who bring structure, creativity, and insight to transformation programs. Success in this role requires a balance of analytical thinking, delivery focus, and relationship-building. If you’re ready to grow your consulting career while helping clients achieve meaningful outcomes, we’d love to hear from you.

Our EPM team combines deep financial planning expertise with modern technology solutions to solve our clients’ most pressing challenges. You’ll guide clients through the complexities of Enterprise Performance Management—from redesigning FP&A processes to implementing technology-enabled planning, budgeting, and forecasting solutions. Our Advisory Seniors help clients transform their financial planning capabilities, optimize decision-making processes, and build scalable frameworks that drive organizational performance.

This is a high-growth practice area with significant opportunities for career development and skill expansion, ideal for FP&A professionals looking to expand into consulting or consultants seeking to deepen their financial planning expertise.

Your key responsibilities

As a Senior Manager, you’ll lead the delivery of sophisticated FP&A and EPM solutions that align with client strategic objectives. You’ll own budget management, oversee end-to-end project execution, and drive measurable outcomes while cultivating deep client relationships. You will oversee complex financial processes and projects, providing leadership and direction to teams and managers. You will be accountable for building client relationships, driving revenue generation, and ensuring the successful delivery of engagements. This role presents opportunities to solve complex problems, drive thought leadership, and innovate within the organization.

• Lead the effective management and delivery of financial processes, solutions, and projects.
• Ensure a focus on quality and risk management while driving continuous process improvement.
• Guide teams and supervise others to deliver complex technical initiatives.

• Provide deep insight and guidance to teams, driving performance and innovation.
• Build and manage client relationships to support business growth.

Skills and attributes for success

To excel as a Senior Manager, you must possess advanced analytical skills, strategic vision, and the ability to lead teams across multiple activities. Your impact will be felt through your ability to solve complex problems, drive innovation, and deliver results in a fast-paced environment.

• Deep understanding of FP&A processes, financial modeling, and business partnering
• Demonstrated ability to deliver complex transformation projects on time and on budget
• Strong business acumen with the ability to connect finance processes to strategic outcomes
• Proven success building lasting client relationships and driving commercial outcomes
• Excellent communication skills—able to translate financial concepts for diverse business audiences
• Flexibility to travel as client engagements require
• Demonstrate expertise in financial planning and analytics through analysis and knowledge of best practices.
• Lead teams and provide direction across multiple activities.
• Apply critical thinking and problem-solving skills to drive innovation.
• Exhibit commercial acumen and a global mindset.

To qualify for the role, you must have

• Bachelor’s degree required; Master’s degree preferred (Finance, Accounting, Economics, or Business)
• Minimum 7 years of combined industry and consulting experience in financial planning and analysis, with expertise in:
• Strategic planning, long-range planning, and annual operating planning (AOP)
• Budgeting, forecasting, and rolling forecast processes
• Financial modeling and scenario analysis
• Management reporting and business performance analysis
• Capital planning and investment analysis
• Strong FP&A functional background from corporate finance roles (Manager, Senior Manager, or Director level preferred)
• Consulting or advisory experience implementing FP&A transformations, process improvements, or EPM solutions
• Proven track record translating business challenges into improved planning and decision-making processes
• Strong analytical and problem-solving capabilities—able to deconstruct complex issues and leverage financial data to drive insights
• Experience working with EPM platforms is a plus, such as: Anaplan, Oracle EPM Cloud (PBCS, ePBCS, FCCS), OneStream, Tagetik, or similar solutions
• Understanding of how these tools enable FP&A processes is valued
• Excellent written and verbal communication skills with executive presence
• Willingness to travel to meet client needs

Ideally, you’ll also have

• Industry experience: FP&A, Financial Planning, Strategic Finance, or Corporate Finance roles in operating companies
• Consulting experience: Advisory, implementation, or transformation consulting in finance functions
• Both perspectives allow you to understand client pain points while delivering practical, sustainable solutions
• CPA, CFA, or MBA credentials
• Experience across multiple industries (e.g., manufacturing, retail, technology, healthcare, financial services)
• Familiarity with technical concepts such as data integration, cloud computing, or system architecture
• Exceptional interpersonal skills that build trust and foster collaboration with C-suite executives and finance teams
• Proactive, solutions-oriented mindset with strong executive presence
• Experience leading cross-functional teams and managing stakeholder expectations in dynamic environments
• Value and Performance Management Strategy and Operating Model Design
• Experience managing financial projects or programs.
• Proven ability to drive business growth and innovation.
• Strong leadership and team management skills.
• Advanced proficiency in financial modeling and analytics tools.

As an Asset Health Data Analyst at either the Senior Consultant or Manager rank, you will design, build and implement scalable data solutions that drive significant business value for our asset intensive clients. Collaborating closely with other data and analytics professionals, program teams, management, and stakeholders, you will play a pivotal role in the analytics landscape to help our clients in addressing their asset health and maintenance challenges. Your experience will enable you to comprehend and dissect business requirements, translating them into precise technical specifications. You will serve as a vital link between business stakeholders and technical teams, ensuring that the development process aligns seamlessly with the intended design and objectives.

In line with client requirements, highly desirable would-be familiarity with asset management and health experience of fixed plant equipment (e.g., conveyor belts, screen houses) or mobile equipment (e.g., drills, loaders, haul trucks, light vehicles).

In line with client requirements this role is based in our

Your key responsibilities

• Working with asset health datasets and the ability to join and connect key datasets together (e.g. notifications / workorders, equipment sensors, failures) to help interconnection of information from different systems.
• Navigating gaps in data quality and developing options to improve the health of the asset both in the short term and long term.
• Conduct data-driven equipment failure investigations, failure modes analysis, failure symptoms monitoring and identify data required to assist with the investigation.
• Be able to clearly explain key insights, strengths and weaknesses of data analysis options to both technical and senior business stakeholders.
• As required, coordinate the work of junior colleagues or team members to ensure structure and focus on achieving team goals.

Skills and attributes for success

• Experience with equipment failure investigations and understanding of what data will be required to assist with the investigation.
• Knowledge in understanding reliability engineering concepts and operational challenges in mining (i.e. condition based monitoring, equipment / asset strategies, mine site operating conditions).
• Knowledge with data pipeline development, including familiarity of various technologies across time-series data historians (e.g. AVEVA PI) and cloud data platforms (e.g. Databricks, Azure, AWS).
• Proficiency and demonstrated experience in transformation of large complex data sets from source systems to target platforms (experience in Azure and AWS based solutions using one or more data engineering or data platform technologies required)
• Evidence of experience in modern development practices including use of code repositories, code review processes, and test frameworks.

Ideally, you’ll also have the skills and attributes below, but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Ability to introduce innovative ways of organising, managing and integrating data to ensure its quality and ability to be used as a distinctive asset to generate a return.
• Leads by example and models behaviours that support a culture of safety, health and wellness.
• Excellent communication skills, and the ability to communicate and present information with purpose, clarity and impact

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

Acknowledgement of Country

-Consultant

JOB DESCRIPTION

Working in a team environment, the Associate Consultant- SAM is responsible for managing customer’slicenses. The Associate Consultant will assist customers in understanding and controlling their softwarelicensing entitlement, avoiding legal pitfalls related to licensing by leveraging industry best practices while

Key Accountabilities/Responsibilities for the Role

• On-going support of customer’s entitlement for different publishers
• Performing reconciliation analysis for different publishers
• Creating customized reports and comparison for cost savings
• Analyzing & consulting customer’s entitlements for multiple publishers
• Providing SAM Analysis & Recommendations
• Analyze customer's license contracts
• Analyze customer’s data – Entitlement & Inventory
• Creating Compliance Reports for the customers
• Serving as the Single Point of Contact for subsidiaries in delivery of GSDC services
• Leading the execution of projects by managing tasks executed by supporting team members and yourself
• Creation of reports/documentation as per engagement requirements
• Active management & allocation of tasks & task type to ensure balanced workload distribution acrossthe project team
• Execution of individual tasks on projects based on the guidance provided by the Managers
• Task specific & cross service training for the associated/eligible team members
• Support the manager on managing team’s utilization
• Management of the Quality of the engagement deliverables across assigned team members & ensuring100% adherence to Quality standards.
• Accurate Completion & submission of the Quality Checklist for each task
• Ensuring 100% process adherence and delivery within the defined SLA

Skills Required:

• 5 years professional experience in licensing industry with successful SAM Management / softwarelicensing experience across publishers is a must
• Understanding of different publisher licensing models
• Copyright knowledge for software licensing
• SAM Accreditation (good to have)
• Good in Microsoft Excel & PowerPoint

Core Capabilities:

• Strong Methodical skills
• Strong Analytical skills
• Strong presentation & communication skills
• Consultant
• Quality oriented personality

Functional Capabilities:

• Highly motivated and result oriented
• Strong organization, multitasking and time management skills
• Solid Problem solving and consultative skills

Personality:

• Outstanding ability to think creatively, and identify and resolve problems
• Motivate & inspire team members
• Keen on detailing and logical reasoning
• Maintain healthy group dynamics
• Provide guidance to the team based on management direction
• Ability to professionally interact with people of diverse cultures and regions
• Ability to juggle multiple projects/activities simultaneously
• Create an environment orientated to trust, open communication, creativethinking & cohesive team effort.
• Recognize & celebrate team & individual accomplishments & exceptionalperformance
• Strong presentation, communication, organization, multitasking, and timemanagement skills
• Strong networking abilities

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor's degree in Business, Finance, Accounting, Economics or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master's degree in Business, Finance, Accounting, Economics or related field and 2 years of work experience.

Must have 2 years of direct experience utilizing valuation techniques and methodologies (Income, Market and Cost Approaches) performed for Purchase Price Allocations (PPA) and Goodwill Impairment testing within a business valuation firm or practice; a venture capital, investment banking, commercial banking, financial research, or national valuation firm; or in a corporate finance role for an organization.

Must have 2 years of experience working on business valuation mergers and acquisitions; conducting valuations for financial reporting; financial modeling including building models from scratch in MS Excel and related software.

Must have 2 years of Purchase Price Allocations (PPA) experience.

Must have 2 years of experience working with external clients on business valuation engagements.

Requires domestic and regional travel up to 20% to serve client needs.

Employer will accept any suitable combination of education, training, or experience.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is $140,026.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

•: You’ll develop the mindset and skills to navigate whatever comes next.
•: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
•: We’ll give you the insights, coaching and confidence to be the leader the world needs.
•: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
• Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements

• 2+ years of on-site technical support experience, or degree in related discipline