About the role:
As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently.
This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery.
Your responsibilities will include:
- Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
- Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
- Deliver technical support for field escalations, customer concerns, and warranty inquiries
- Manage routine and emergency service requests within your assigned territory
- Accurately document service events, complaint information, and system updates using internal tools
- Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
- Participate in projects, event support, or cross-functional tasks as required by the business unit
- Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities
Required qualifications:
- An Associate’s degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degree
- Strong electrical, mechanical, and machine controls knowledge, including machine-based software
- Proficiency in troubleshooting and servicing complex technical or medical equipment
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to travel approximately 75% of the time to service customers, sometimes on short notice
- Ability to work independently and handle multiple priorities with minimal supervision
- Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements
Preferred qualifications:
- Prior technical field service, biomedical, or military technical MOS experience
- Experience in hospital or ambulatory surgery environments
- Business unit-specific experience:
- Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies
- Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
- Strong proficiency with business systems and Microsoft Office Suite
Maximum Salary: $43.95 per hour
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
