Account Director jobs in United States, Idaho, Boise

What You Will Do

• Support enterprise customers implementing Red Hat Ansible Automated Platform solutions

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams

• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation

• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments

• Specialize in Ansible Automation Platform, providing expertise on its implementation and use

• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams

• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage

• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.

• Provide strategic advice and guidance on current and future Red Hat products and solutions

• Manage customer cases, maintaining clear and concise documentation

• Collaborate with engineering, R&D, product management, and technical support teams

• Create and maintain technical documentation for issue resolution and knowledge sharing

• Manage and grow customer relationships through attentive, relationship-based support

• Visit customer sites as needed and ensure exceptional service experience

What You Will Bring

• Experience in a technical support, software development or engineering, or quality assurance organization

• Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles

• Experience with configuration management, application deployment, and infrastructure orchestration technologies

• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills

• Ability to convey complex information to customers clearly and concisely

• Ability to manage multiple issues and projects

• Bachelor's degree in a technology-related discipline is preferred

• Residence within the U.S. Central or Eastern Time Zone

• Software engineering background; experience with RPM-based Linux technologies

• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative is preferred

• Experience working in DevOps environments preferred

• Experience with container technologies such as Docker, Podman, and Kubernetes preferred

• Experience deploying applications in cloud environments and developing containerized applications a plus

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred

• Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

Key Responsibilities

• Provide leadership for developing technical strategies and gain alignment with product division GM’s, heads of engineering, and business unit sales

• Lead multidisciplinary, cross-divisional teams toward the achievement of technical and commercial objectives

• Build strong working relationships both internally and externally at all levels within the organization. This will require frequent interaction with KLA’s executive team.

• Find creative ways to continually move the customer relationship and technical engagement forward

• Ability to lead, mentor and develop a team of experience, highly technical engineers that will report to this individual

• Ideal candidate will live in Boise area. ~25% travel required

• Lead strategic roadmap discussions, competitive and red team reviews, track and analyze customer use cases to create new opportunities

Preferred Qualifications

• BS/MS/PhD (MS/PhD preferred) with a minimum of 10 years of experience in Semiconductor Fabrication (Yield, Integration, Lithography or related discipline) or in Engineering or Technology in the area of imaging, optics or electro-optics R&D

• Must be a strong customer advocate, listens and understand needs, and can champion needs to internal stakeholders

• Strong management skills; experience hiring and developing high-performance teams; objective setting as an objective and driven leader

• Extensive experience and ties to Fab Process in Lithography, Etch, CMP, Deposition, Yield or Integration

• Semiconductor Technology Expert; understands Logic/IDM roadmaps

• Expert communicator with strong ability to educate customers on KLA’s portfolio of products’ capabilities and strengths and present the value and benefits to the customer

• Strong problem solving and analytical skills, innovative, IP-savvy

• Highly experienced in leading/guiding collaborative communications and strong experience delivering powerful presentations to broad spectrum ofcustomers/personalities

• Demonstrated ability to lead creative, technical, cross-functional teams which resulted in innovative and inventive contributions in his/her field

Minimum Qualifications

Minimum Qualifications

• Doctorate (Academic) with at least 10 years of experience OR

• Master's Level Degree with at least 13 years of experience OR

• Bachelor's Level Degree with at least 15 years of experience

or at +1-408-352-2808

Qualifications

Responsibilities

Based in Boise, Idaho, the selected individual will be responsible for leading the US field service organization for a strategic account, as well as indirect resourcesglobally.

Work on complex issues where analysis of situations or data requires in-depth knowledge that can be used to solve complex problems. Develop solutions to complex issues and influences internal and external stakeholder with alignment of these solutions.

Qualifications

• Bachelor's Level Degree in engineering or business administration with 5 or more years of experience managing customer support functions for a capital equipment supplier within the semiconductor manufacturing industry

• Prefer experience leading a large international team, managing P&L, and collaborating with senior management on strategic business development efforts

• Experience building relationships and collaborating with senior managers (GM level and above) on projects that involve team members from across multiple organizations

• Leadership ability which attracts talent, creates loyalty, trust, and following. One who can energize people and teams and make cross-functional and cross-business cooperation happen. This individual must be respected by subordinates, peers, and superiors.

• An effective communication style that is direct, structured, and succinct. One who can articulate complex concepts in a clear and simple manner and adjust communication based on the technical expertise of the audience.

• Must have experience effectively presenting to a seasoned audience including our clients’ senior leadership team, as well as Company management.

• Appropriate skill level with MS Office applications, such as PowerPoint, Excel, Word

Minimum Qualifications

• Bachelor’s Level Degree and a minimum of 12 years of experience OR

• Master’s Level Degree and a minimum of 10 years of experience

or at +1-408-352-2808

What You Will Do

• Support enterprise customers in implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Collaborate with the engineering, research and development, product management, and technical support teams

• Create customer engagement plans and keep the documentation on the customer's environment updated

• Create documentation regarding customer issues and technical details on how to resolve them

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build trust with customers and serve as their advocate within Red Hat

• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

• Provide advice and guidance to customers about their current and future Red Hat products

• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

• Complete analysis and present periodic reviews of operational performance to customer leadership

• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases

• Travel occasionally to visit regional customers

What You Will Bring

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization

• Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform

• Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in English

• Ability to travel for customer visits and events within the region

• Residence within the U.S. Pacific or Mountain Time Zone

• Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus

• Experience working in DevOps environments preferred

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts a plus

• Familiarity with source code management tools like Git or SVN preferred

• Red Hat Certified Engineer (RHCE) a plus

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

Job Summary:

As an Account Program Manager (APM), you will be responsible for developing and executing Business Unit (BU) specific strategic plans to drive revenue growth, establishing customer trust and loyalty, and fostering long-term partnerships with your strategic account. You will provide leadership and direction through a team of sales and technical leaders ensuring a world class employee experience and performance culture.

Account Management

• Establish a customer account strategy for your assigned BU and lead its implementation through a team of sales and technical leaders, in support of company revenue, margin, market share and growth objectives.
• Lead your team to achieve increasing value capture by leveraging enterprise programs that combine Applied Materials' unique capabilities to better solve customer HVPs. Develop the cross-organization relationships that enables the delivery of innovative and high impact solutions to the customer.

Relationship Management

• Develop and maintain relationships throughout all levels within the account, understanding customer strategies and issues in order to provide Applied Materials early access to inflections and an advantage over our competitors.
• Leads and facilitates collaborations across functions to fulfill customer’s technical and business needs.
• Manages the relationships between Applied Materials and the customer, including executive relationships, and maintains continual alignment between the account and product organizations
• Able to seamlessly work internally and with the customer across the globe, integrating country-specific needs into a global customer strategy for your BU
• Resolves conflicting priorities between people, disciplines and processes and gains agreement on common priorities.
• Identify and leverage business and operational improvement opportunities between cross functional processes and team members.

Technical Agility

• Leads and/or facilitates technical discussions for your BU products between senior/VP-level technical leaders at the customer and Applied Materials Business Unit (BU) heads and R&D managers.
• Drives discussions internally with BU heads to drive gaps in technology roadmap and support level across Applied Materials product lines.
• Utilize value initiatives and internal value assessments to build a product value story that is attractive to the customer and secures utilization.

Contract Negotiation

• Using strong commercial acumen, negotiates top-level sales activities, such as corporate contracts and business agreements ensuring favorable terms and conditions that protect the Applied Materials' interests while maintaining strong customer relationships.

Customer Experience

• Establish priorities that enable relationships with the customer and builds sustainable trust.
• Bring a strong voice of the customer into company strategy, roadmaps, products and solutions to ensure that company initiatives and priorities are built to capture value for Applied Materials.
• Ensure exceptional customer experience by ensuring timely and accurate resolution to issues. Act as an advocate for customers within the organization and drive continuous improvement in service delivery.
• Manage executive escalations and drive to solutions that support both Applied Materials and customer needs.
• Recognizes and adapts approach to diverse cultural communication styles and ways of working (e.g. business/commercial activities) to quickly drive alignment to achieve account objectives.

Market Insights

• Stay abreast of market trends, industry developments, and competitor activities. Serve as a trusted advisor to field, SPG and executive leadership by demonstrating insights, candor, and innovation based on a strong foundation of experience.
• Leverage market insights to identify new business opportunities, anticipate customer needs, and contribute to the development of product roadmaps.

Organizational Leadership

• Serve as champion of the Applied Materials and SPG desired culture, emphasizing inclusion, collaboration, ethical behavior and ways of working that foster employee loyalty and engagement.
• Demonstrate a strong talent mindset by integrating talent strategies into the business strategy, hiring top talent and continually identifying, engaging and developing top and emerging talent throughout the account team.
• Build a strong talent pipeline within the account that enables business continuity and supports current and emerging strategic needs.
• Provides positive and constructive feedback that helps development of others.
• Involves team members in clarifying roles, accountabilities to achieve business objectives as part of personal development and supports their personal and career development.
• Thoughtfully plan resources and design the organization across both sales and technical teams to be able to effectively and efficiently deliver on account objectives.
• Participate in and champion efforts to automate and digitize, growing the account capabilities to drive productivity to support scaling the company.
• Partner with peer APMs to identify and drive BKMs and align on shared field objectives and initiatives across the account

Experience Requirements

• Advanced semiconductor equipment knowledge
• Possesses firm understanding of how the customer’s business operates
• 5+ year experience as a Senior Site Manager or Senior Account Manager in the semiconductor equipment industry
• Multi-function experience is a plus (systems and service)
• Experience developing and effectively communicating a cohesive technology and commercial strategy for a global customer
• Has worked with teams and customers in multiple global locations, demonstrating cultural awareness and the ability to balance priorities to achieve overall objectives.
• Proven record of improving share, gross margin at their current account/customer while improving customer satisfaction
• Possesses commercial and business acumen
• Collaborates effectively with leaders in Santa Clara or other R&D centers
• Has developed comprehensive hiring and training strategies that focus on employee development
• Demonstrated track record of taking ownership and accountability for results in their account
• Proven leadership experience within a large, global account
• Multi-discipline experience resulting in a strong orientation to leadership
• Deep semiconductor experience resulting in insights and understanding of customer requirements

Capacity for Complexity

• Able to develop strategies with a two to three years’ time horizon
• Translates strategies and programs into 1 year business and operating plans, budgets, resource requirements, performance measures and YoY improvement plans.
• Has a workingknowledge/understandingof your Applied Materials product(s)
• Creative thinker who is able to develop new strategies to capture value and then work across the organization to gain support, refine and execute
• Anticipates customer inflections and changes that will enable Applied Materials to bring innovative solutions to customers before our competitors
• Uses understanding of company portfolio of product(s) and solutions to bring novel solutions to customers to meet their business objectives
• Decisive while also able to delegate and create an organizational system that is supportive and holds leaders within the account accountable for decision-making and follow-through
• Ability to work through ambiguity, bringing clarity and vision to the organization
• Strong systems thinker who can quickly identify connections and anticipate how changes in one area can affect others

Temperament

• Possesses exceptional interpersonal skills
• Engages team members and inspires individuals to commit business and operational goals
• Possesses strong communication skills and executive presence
• Ability to leverage business acumen and communication skills to effectively engage in or facilitate CEO/CEO level discussions
• Respects and recognizes diversity of views from individuals and groups and looks to leverage diversity for the benefit of a functional team.
• Listens to feedback from a wide range of sources and exhibits understanding through appropriate responses.
• Maintains composure in difficult situations
• Superior conflict resolution skills
• Candid and transparent; supportive while direct
• Non-political; puts the needs of the company above function or role
• Unquestionably ethical in approach

Integrates teams and Organization

• Leads and facilitates collaborations across functions to fulfill customer’s needs.
• Establishes processes, team goals and individual job goals within which individuals and teams are held accountable for achieving.
• Resolves conflicting priorities between people, disciplines and processes and gains agreement on common priorities.
• Identify and leverage business and operational improvement opportunities between cross functional processes and team members.

Role Requirements

• Travel, as required, to support a global customer (25%)
• Requires weekend and evening work required to lead an account that spans multiple locations, countries, and time zones