Reviewer jobs in United States, Florida, Tampa

Job Responsibilities:

• Serve as a key point of contact for Regional and Global WKOR/Production Leads, Policy, and GFCC, managing escalations, action plans, and risk items
• Stay up to date on process, procedure, and regulatory changes, ensuring your team is aware of and adheres to all updates
• Identify, lead, and implement process improvements, providing subject matter expertise on critical process and technology initiatives aligned with WKOR’s core objectives
• Oversee governance and location-specific tasks for Plano and Tampa Reviewer teams, proactively engaging with senior stakeholders
• Play an active role in the WKOR Target Operating Model Program, overseeing KYC record allocation, team capacity management, book of work, and quality control consistency
• Build, manage, and maintain strong stakeholder relationships for all deliverables and escalations, supporting NA entity types and international sales lines of business
• Lead, motivate, and develop your team through one-on-ones, skip-level meetings, coaching, and fostering a resilient, high-performing team culture
• Monitor team performance using scorecards, metrics, KPIs, and KRIs, ensuring SLAs and cycle times are met with minimal stakeholder escalations
• Engage in governance and quality assurance monitoring, analyzing error trends to prevent recurring issues and drive continuous improvement
• Provide subject matter expertise on key risks identified at all levels of KYC due diligence

Required qualifications, skills, and capabilities:

• In-depth knowledge of the financial industry, with experience in high-profile operations and controls environments
• Demonstrated leadership and managerial expertise, with a strong drive to inspire and achieve team success
• Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels
• Advanced time management, organizational, risk management, team building, and strategic planning abilities
• Creative problem-solving skills, with a focus on accountability, ownership, and delivering effective solutions
• Proven ability to mobilize resources, navigate complex internal networks, and negotiate with senior leaders
• Track record of managing change and cultivating strong relationships and partnerships with stakeholders across the organization
• Excellent analytical and research skills, with keen attention to detail and the ability to thoroughly investigate and resolve issues

Preferred qualifications, skills, and capabilities:

• Prior experience in KYC, AML, Compliance, Audit, Risk, Controls, or related fields
• Familiarity with a wide range of client types and structures, including SPVs, personal investment vehicles, trusts and foundations, governments, organizations, and banks
• Understanding of diverse financial products such as trade, escrow, treasury services, custody, and securities & collateral management
• Proficiency in basic reporting and presentation skills for effective communication with senior leadership
• Bachelor’s degree or equivalent qualification