What You'll Be Doing:
- Inbound management: being the first point of contact to both internal and external stakeholders
- Provide support to partners and (Sr.) Key Account Managers in day-to-day operations
- Responsible for new property Activation globally for properties opening with assigned global chain portfolio
- Manages Partner specific projects
- Manages Partner Access and Login Management
- Creation of (standard operating) procedures with relevant parties and keeping documents up to date for local hotel teams based on information provided by chains
- Operational ownership of account optimization and projects: such as promotion implementation or content configurations
- Increase listing accuracy through configuration, product, and settings ensuring all agreements and actions are implemented.
- Supporting resolving chain escalations (EG: Mass issues, room/rate discrepancies) and managing requests.
- Support, guide, and educate local partner services teams on operational chain elements.
- Designing and creating procedures with internal and external stakeholders
- Attend partner meetings and calls where needed to influence, educate, support, and co-create solutions to and with enterprise partners on operational topics. Handle partner calls.
What You'll Bring:
Fluent in English, and Spanish both written & spoken
Specialized knowledge of attributes and functioning of Booking.com
Specialized understanding of operations, tools
Process driven and task oriented
Creative Problem solving mindset
Demonstrates high attention to detail and accuracy
Strong written and verbal communication skills, and presentation skills
Time management and organizational skills
Ability to complete tasks with minimal supervision
Demonstrates prior experience in the efficient execution of and improving upon operational processes at a regional, global or enterprise level is a plus
You are required to live within a commutable distance from your assigned office location
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
Medical, life, and disability insurance*
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
Collaborative, friendly and diverse culture
Referral Program
This role does/doesn’t come with relocation assistance
This role does/doesn’t come with visa assistance
For Orlando this role will have a salary range of: $55,600 - $61,800
Additional Annual bonus potential
*Please note that while our philosophy is the same in every location, benefits may differ by office/country.
Should you require accommodation to meet the essential functions of this job, please let us know.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
