Customer Service Representative jobs in United States, Florida, Miami
Boston Scientific CRM Field Clinical Representative - Miami FL United States, Florida, Miami
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About the role:
, we’re advancing the future of cardiac care. As part of our, you’ll contribute to life-saving innovations that treat irregular heart rhythms, heart failure, and help prevent sudden cardiac arrest. Our mission is to improve patient outcomes and quality of life through less-invasive, cutting-edge therapies—including
In this dynamic and patient-centered role, you will be a key clinical and commercial contributor—supporting our technologies through hands-on education, sales support, and expert clinical guidance. You’ll cover a defined territory, collaborating closely with hospitals and healthcare providers to ensure best-in-class outcomes and to drive the adoption of our innovative CRM solutions.
Your responsibilities will include:
Serving as the primary clinical expertduring device implants, patient follow-ups, programming, and troubleshooting
to healthcare professionals on product use and clinical benefits
Attending procedures in hospital labs and operating roomsto support optimal patient outcomes
Building strong relationshipswith physicians, nurses, and key hospital staff to foster trust and drive engagement
Managing product inventory
Participating in a rotational 24/7 on-call scheduleto support patients and clinicians in real time
Required qualifications:
Minimum of a bachelor’s degree or equivalent technical work experience will be considered.
Minimum of 0–2 years' professional work experience.
Ability and willingness to participate in a rotating 24/7 on-call schedule, including nights, weekends, and holidays.
Preferred qualifications:
Candidates should have proven experience in an Electrophysiology (EP) lab, cardiac device clinic, or Cardiac Catheterization (Cath) lab.
A degree in biomedical engineering, science, mathematics, business, or nursing is preferred.
A solid background in medical device sales, clinical education, or clinical research is required.
Individuals must demonstrate strong initiative and accountability, with a consistent track record of achieving objectives independently and in team-based environments.
Exceptional communication skills are essential, with the ability to clearly articulate complex therapies and technologies to diverse clinical audiences.
A deep commitment to innovation, patient care, and cross-functional collaboration in a dynamic, fast-paced environment is expected.
The anticipated annualized base amount or range for this full time position will be$70,000 to $90,000, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.
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Boston Scientific Field Clinical Representative II -Miami/West Palm Beach FL United States, Florida, Miami
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Your responsibilities will include:
- Serving as the primary resource for sales and clinical support in the areas of basic troubleshooting, programming, and patient follow-up for spinal cord stimulation products in a clinical setting.
- Educating customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, technology developments and current items of interest in the industry.
- Participating in case reviews and clinical observation by working with physicians, hospital, and ambulatory surgery center staff.
- Attending cases in the operating room of hospital and surgery center accounts and performing patient follow-up to assure customer and patient success with the implanted products.
- Meeting with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
- Utilizing company resources to identify potential patients and referral sources to educate them on neuromodulation and the value of pain management in treating chronic pain; this includes participating in creating community awareness events to drive patient volume.
- Developing relationships with hospital and ambulatory surgery center personnel (e.g. through conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
- Responding to customer and patient’s needs regarding products and services by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
- This position is a field-based sales position within the assigned territory. You will be in daily collaboration with other local Field Clinical Representatives, Territory Managers and the Regional Business Director in your area.
- Performing this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.
Required Qualifications:
- Bachelor’s degree or an equivalent combination of education and experience.
- Minimum of two years’ work experience in a sales and/or clinical role.
Preferred Qualifications:
- Medical device sales and/or clinical education experience.
- Bachelor’s degree in Nursing, Biology, Kinesiology or other science field.
- Experience as Physical Therapy Assistant, RN, Chiropractor Assistant, Radiologic Tech or Surgical Tech or similar field.
The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.
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Citi Group AVP Customer Service Sr Analyst United States, Florida, Miami
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A Service Officer provides service support to the Citi Private Latin America businesses. Their focus is to ensure that effective client service is provided to our ultra high net worth clientele. They utilize the client relationships they build to recognize business growth opportunities. The Service Officer strives to continuously improve all of its end-to-end processes, procedures and operational platforms to consistently exceed our client’s needs and expectations.
- Actively supports a Private Banker in delivering consistently high quality banking, credit, trust, fiduciary, capital markets and investment services to target market clients
- Strengthen private banking relationships by providing efficient and timely client service and problem resolution
- Ensure adherence to all internal policies and compliance to legal and regulatory requirements
- Process all client transactions and respond to all inquiries, from external and internal clients to ensure proper validation and execution of customer instructions.
- Stay abreast of all CPB products, services, and processes.
Responsibilities:
- Service Maintenance and Contribute to Business Growth
- Deliver wealth management services to CPB Latam clients with guidance from the Banker teams
- Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely execution.
- Be attentive and diligent in daily work habits to recognize fraudulent transactions.
- Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.
- Coordinate account maintenance for all products and reporting on WINS (including address changes, banker/expense code changes, account status changes, stop payments, no post, rates and fee waivers.)
- Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
- Proactively assist in preparation of PB client trips, arrange and participate in client visits
- Obtain banker/client appointments to build upon existing or establish new relationships.
- Identify and document new business opportunities for referral to banker or product specialist.
- Utilize internal systems to properly support CPB clients and perform responsibilities through proficient use of the following Citi Private Bank platform applications such as One Source, WINS, DMS, OLOD, etc…)
- Open and link accounts on One Source. Assist Banker to obtain approval on account openings. Independently review all docs and link all client accounts to the appropriate relationship.
- Proactively follow up with clients on post-sale and address concerns.
- Proactively look to uncover business opportunities, client’s unique needs and requirements, and discuss them with the Private Banker.
- Participate in service related process improvements.
Execution (Client Instructions & Requests):
- Work as one with the Banker Teams to promote understanding and provide seamless delivery of products and services.
- Execute client instructions and respond to inquiries. Initiate transaction requests for new business closed by the Private Banker.
- Coordinate with the appropriate groups to ensure timely execution with the highest standards. Access appropriate operational/product resources for help on more complex issues.
- Ongoing communication and interaction with clients via telephone, email, fax or in person
- Interface with Operations and Product Areas to insure timely response to inquiries
- Identify cross-selling opportunities and participate in client visits when appropriate. Work closely with assigned PB's and clients to meet/beat AUM/CNR budget goals of assigned team. Provide banker with suggestions on potential sales opportunities based on perceived client needs, utilizing cash management, large balance and un-invested cash reports, upcoming maturity reports, etc.
- Receive, authenticate and execute customer instructions on funds transfers, execute requests for internal, domestic and foreign funds transfers including FX trades, US multi currency/Foreign Currency products and Loans. (consistent with MPP/MIFT Policy).
- Validate and execute instructions to client requests for foreign drafts and official checks.
- Accurate and timely execution of alternative investments/mutual funds subscriptions, redemptions, structured notes, capital markets or securities purchases and sales.
- Follow-up on the resolution of investigations on client inquiries related to client standards. Resolve client investigations utilizing creative problem solving as necessary.
- Manage client expectations by influencing others who support service to assist in meeting and exceeding client’s needs
- Open, link, and close accounts. Coordinate with Relationship Officer/Private Banker to obtain approval on account openings, independently reviewing all documentation and linking all client accounts to the appropriate relationship.
- Proactively handle client requests for information and identify new product or service possibilities relevant to client's needs. Refer suggested alternatives to the Banker.
- Respond to client requests to draw upon or pay loans.
- Provide securities information, quotes and valuations to client and execute all trade requests.
- Keep informed and current on all activity on the client’s behalf and initiate follow-up to deliver whatever is needed.
- Work with Private Banker to determine when to waive fees or reverse account charges or issue refunds within policy.
Compliance/documentation/control:
- Thoroughly understand and apply all Citi Private Bank policies and processes, and implement changes as needed. Comply with all policies, regulations and procedures. Determine that all client requests comply with legal and policy requirements.
- Consistent with country's legal framework, process transactions, including deposits, withdrawals, additions, payments and special service transactions to ensure that transactions meet compliance guidelines. Adhere to MPP, RDIP, banking, investment and tax regulatory and other compliance policies and procedures.
- Review and ensure that transactions comply with AML/KYC (Anti Money Laundering and Know Your Client) policies and procedures before execution, identify potential problems and refer to appropriate management.
- Identify inappropriate client situations and transactions. Promptly escalate suspicious or inconsistent account activity through an independent channel.
- Completes the account opening process for all new clients, which can be done simultaneously to the CRF process being completed by the RO.
- Completes the account opening process in such cases where no CRF approval is required for all new accounts of existing clients; includes completing CORE applications for clients, reviewing documentation and submitting to Account Opening.
- Review and send all completed documents to intermediaries involved in account administration.
- Understanding of credit process as required for basic credit maintenance: Review and confirm proper documentation of loan transactions and process loans within Credit Policies.
- Coordinate with Credit Specialist/Investment Finance to ensure timely processing of CA renewals. Ensure repetitive or chronic overdrafts are handled accordingly by working with client/banker to establish overdraft lines & escalate to Service Team Manager.
- Maintain Credit Documentation Deficiencies > 60 days to a minimum. Ensure timely and precise viable action plans on weekly o/d reports.
- Business Risk Management - Documentation/Tax-W8ben/Credit Deficiencies to less than 5% of total client base > 120 days, Zero expired BRM's, Zero operational losses, Zero self-test errors, minimize adjustments & refunds, adhere to policies and procedures in order to achieve satisfactory results on audits & reviews.
- Utilize all available technology to fullest potential for increased productivity and compliance/audit results
- Set up, capture and maintain client information on internal systems.
- Keep bank records updated and accurate. Secure missing documents; investigate and correct errors related to client and Bank records.
Knowledge and Skills:
- Bilingual - English / Spanish or Portuguese required;
- Strong verbal and written communication skills.
- Knowledge of banking, fiduciary, credit and investments required.
- Excellent client facing service experience and problem resolution skills required.
- Strong background and interest in the fields of operations and compliance; previous sales referral experience preferred
- Interpersonal and team building skills. Ability to establish relationships and partner effectively with various groups including sales, service, operations, compliance, and marketing
- High level of integrity and commitment to maintaining confidentiality with respect to the franchise and the client
- Proactively communicate client financial activity, large funds movements and other relevant client matters as appropriate
- Demonstrate initiative without compromising compliance or confidentiality
- Detail oriented and ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients. Must be able to quickly manage multiple transactions/tasks
- Ability to problem solve and analyze data with demonstration of attention to detail
- Proficiency and aptitude in utilizing systems, MS Office/Windows, web based and other desktop applications. Strong PC skills are needed to effectively manage daily activities (transaction execution, inquiries and investigations) with various systems.
- Seeks process improvements and generates new ideas to streamline processes/transactions.
Qualifications and Education:
- Series 7 & 63 licenses for US based employees
- Bachelor's degree/University degree or equivalent experience
- Relevant 5-7 years of experience in the financial services industry is preferable
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Full timeMiami Florida United States$72,880.00 - $109,320.00
Anticipated Posting Close Date:
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Google Customer Engineer IV Platform Greenfield Google Cloud United States, Florida, Miami
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- Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
- 7 years of electrical experience (e.g., electrical testing equipment or electrical distribution) in an industrial or commercial environment.
- Experience in electrical maintenance and operations of a data center.
- Experience working on projects in a data center environment, and working with various stakeholders to achieve common goals.
Preferred qualifications:
- 7 years of experience in maintenance of electrical distribution systems, construction/technical environment, or a related field.
- Experience in data centers, hospitals, or power plants.
- Knowledge of electrical systems used in a data center environment (e.g., Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units).
- Knowledge of meters, devices, sensors, and troubleshooting utilizing standard hand tools, digital metering, or calibration/diagnostic equipment.
- Ability to communicate with contractors who perform maintenance or upgrade work on the data center systems.
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Citi Group VP Trilingual Client Service Officer - C13 Spanish Portugues... United States, Florida, Miami
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updating client tax documentation (W-Series Forms and CRS Forms) and manage day-to-day tax related queries, dealing directly with clients. In addition, CTS will provide project management, and end to end ownership support to tax related projects and initiatives.
This a client facing role
Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
Responsibilities:
- Client liaison for tax related matters,taking end to end ownership for client requests and queries
- Management of UHNW client relationships, engaging with Tax Advisors, Financial Advisors and Accountants
- Establish and lead a high-performing Client Tax Service Team from scratch
- Develop and implement tax service strategies, processes, and best practices to support client needs.
- Train, and mentor client service professionals to ensure excellence in service delivery.
- Collaborate with senior leadership to align tax services with business objectives.
- Client liaison for tax related matters,taking end to end ownership for client requests and queries
- Management of UHNW client relationships, engaging with Tax Advisors, Financial Advisors and Accountants
- Establish and lead a high-performing Client Tax Service Team from scratch.
- Develop standard operating procedures for efficient tax service delivery.
- Implement risk management strategies to minimize exposure to tax penalties and audits.
- Stay up to date with changing tax laws and regulations
- Serve as the primary subject matter expert and partner for clients,
- Build strong client relationships and act as the main point of contact for all tax-related matters
- Provide insights and recommendations to optimize tax efficiency and minimize liabilities
- Coordinate with internal control partners, operations teams, legal, and compliance teams to ensure seamless service delivery.
Qualifications:
- 8-10 years of experience
- Trilingual in Portuguese, Spanish, English
- Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
- Ability to problem solve and analyze data with demonstration of attention to detail
- Strong verbal and written communication skills
- Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience
- Knowledge of investments, banking, and credit products
- Tax knowledge and experience: exposure to tax processes, particularly in relation to tax documentation (e.g., W-9, W-8, FATCA), and regulatory requirements
Education:
- Bachelor's/University degree, Master's degree preferred
Anticipated Posting Close Date:
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Google Customer Engineer II Platform Modernization Greenfield Googl... United States, Florida, Miami
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- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a mobile, apps and digital advertising, consultative sales, business development, online media environment, or marketing role.
- 3 years of sales experience in Apps or Gaming.
- Experience with the app marketers and app ecosystem.
- Experience in sales and in educating and working with advertisers.
- Ability to communicate (speak and write) in English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience working with clients and building relationships with executive- level stakeholders.
- Experience meeting or exceeding sales while building pipelines and pitching Google Ads solutions.
- Understanding of the digital marketing landscape.
- Understanding of the app marketers and app ecosystem.
- Ability to communicate in one of the following languages: Italian, French, Arabic, German, Hebrew, Dutch or Swedish fluently to support client relationship management in this region.
- Excellent communication skills, with the ability to pitch comprehensive advertising solutions.
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Google Customer Engineer IV Platform Greenfield Google Cloud United States, Florida, Miami
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
Preferred qualifications:
- Experience in migrating applications and services to cloud platforms.
- Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
- Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building out Greenfield territories.
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About the role:
, we’re advancing the future of cardiac care. As part of our, you’ll contribute to life-saving innovations that treat irregular heart rhythms, heart failure, and help prevent sudden cardiac arrest. Our mission is to improve patient outcomes and quality of life through less-invasive, cutting-edge therapies—including
In this dynamic and patient-centered role, you will be a key clinical and commercial contributor—supporting our technologies through hands-on education, sales support, and expert clinical guidance. You’ll cover a defined territory, collaborating closely with hospitals and healthcare providers to ensure best-in-class outcomes and to drive the adoption of our innovative CRM solutions.
Your responsibilities will include:
Serving as the primary clinical expertduring device implants, patient follow-ups, programming, and troubleshooting
to healthcare professionals on product use and clinical benefits
Attending procedures in hospital labs and operating roomsto support optimal patient outcomes
Building strong relationshipswith physicians, nurses, and key hospital staff to foster trust and drive engagement
Managing product inventory
Participating in a rotational 24/7 on-call scheduleto support patients and clinicians in real time
Required qualifications:
Minimum of a bachelor’s degree or equivalent technical work experience will be considered.
Minimum of 0–2 years' professional work experience.
Ability and willingness to participate in a rotating 24/7 on-call schedule, including nights, weekends, and holidays.
Preferred qualifications:
Candidates should have proven experience in an Electrophysiology (EP) lab, cardiac device clinic, or Cardiac Catheterization (Cath) lab.
A degree in biomedical engineering, science, mathematics, business, or nursing is preferred.
A solid background in medical device sales, clinical education, or clinical research is required.
Individuals must demonstrate strong initiative and accountability, with a consistent track record of achieving objectives independently and in team-based environments.
Exceptional communication skills are essential, with the ability to clearly articulate complex therapies and technologies to diverse clinical audiences.
A deep commitment to innovation, patient care, and cross-functional collaboration in a dynamic, fast-paced environment is expected.
The anticipated annualized base amount or range for this full time position will be$70,000 to $90,000, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.
These jobs might be a good fit
