Trust Officer jobs in United States, Florida, Jacksonville

The Operational Risk Senior Officer is part of the Wealth Operations Independent Compliance and Operational Risk Management (ICORM) team within the within the Wealth ICORM team which serves to ensure consistent execution and adherence to Operational Risk Management responsibilities. The role requires engagement with a broad range of stakeholders within the Wealth Operations business and functions. The successful candidate will have experience in global financial services and risk management.

The Operational Risk Senior Officer is a strategic professional who oversees operational risk-taking activities of the business and assesses risks and issues independently of the front lint units. Identifies emerging operational risks in the current economic, regulatory, and business environment and assures that measures are taken to mitigate the risks. Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. Requires a thorough understanding of the strategic direction of the function within the Wealth Operations, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and external customers.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Works with colleagues in other areas of Risk Management, Finance, Compliance/Control, and the Businesses to assure appropriate management of Operational Risk processes.
• Facilitates accurate and appropriate reporting of operational risks to senior management and the Board of Directors.
• Promotes the use of risk indicators.
• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Analyzes operational risk data (typically losses, metrics, or assessment results) to identify areas of excessive risk and to ensure that mitigation efforts are having the desired effect(s).
• Investigates causes for metrics that are deviating from trends and escalate situations that pose excessive risk(s).
• Identifies root causes of major internal losses and ensure actions are taken to reduce the risk of loss from similar causes.
• Upholds the Operational Risk Policy.
• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency, and creating accountability with those who fail to maintain these standards.
• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
• Serves as a subject matter expert for all performance issues that surface.
• Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience.
• Highly motivated, strong attention to detail, team oriented, organized.
• Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging.
• Ability to challenge Business/Function management and escalate issues when appropriate.
• Strong track record of effectively assessing and managing competing priorities.
• Comfortable navigating complex, highly-matrixed organizations.
• Comfortable acting as an agent for positive change with agility and flexibility.
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
• Demonstrated analytical ability; asks insightful questions, breaks analytical challenges into workable components and draws meaningful conclusions.
• Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
• Proficient in developing new ideas to mitigate risks and improve current processes.
• Prioritizes high impact potential problems effectively.
• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.
• Knowledgeable about current and emerging trends.
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Demonstrated written and verbal communication. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. experience with complex judgments and solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
• Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
• Third Party Oversight/Vendor Oversight experience preferred.
• Experience in Operational Risk. Knowledge of other risk disciplines (market risk, credit risk) a plus.
• Experience in Second or Third Line of Defense (Operational Risk Management, Independent Compliance Risk Management, Internal Audit).

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Establishes strategic plans for function.
• Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Performs other duties and functions as assigned
• Own and lead disaster recovery plans.
• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
• Ensure development plans are in place for staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years relevant experience
• Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
• Experience of senior stakeholder management
• Quality orientation with a strong eye for detail
• Process driven approach with an appreciation of industry best practice
• Detailed-oriented, with strong analytical skills
• Develops and maintains effective and positive working relationship with peers, stakeholders and management
• Pro-active, organized, thorough and energetic
• Excellent communicator, presenting to senior management level stakeholders
• Manager of managers in a diverse distributed environment
• Demonstrable track record of impactful organizational improvement
• Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
• Analysis and problem management across app, infra and partners
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

Through daily interaction and advisement with Senior Management and Subject Matter Experts within CTI, Archietecture & Engineering and USPBWT, the role will be responsible for the leadership and management of all Production efforts associated with the above mentioned domains and lines of business including incident and problem management, capacity planning, and execution of service improvement plans, to name a few.

Additionally, secondary responsibility, this role will be dedicated to supporting Production Support overage for the Wealth Domain: Deposit Payments and Lending Service Reliabililty Engineering

Anticipated Posting Close Date: