Quality Assurance jobs in United States, Florida, Jacksonville

This role is a subject matter expert of finance controls, including assessing, testing and development of procedures and has a thorough understanding of Finance functions, Internal Controls, MCA (Managers Control Assessment) Frameworks and processes.

Accountable for controls assessment and testing execution, results and exception management and remediation actions. The role necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Supports the Control Testing utility through control design assessment, designing control testing tools, developing control testing procedures, exception dispositioning.
• Control Design Assessment (CDA), by executing CDA checklist/procedures for finance controls and recording of results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered Finance businesses and functions.
• Controls testing outlier disputes holding the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from testing design & execution, control testing platforms and automation.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability of control testing outcomes and success with partners and stakeholders to achieve regulatory and business strategic objectives.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience. 3+ years in Risk & Controls roles
• Experience in a finance function at a Global Bank or Financial institution preferred (e.g. Controllers, Treasury, FP&A, Tax, Regulatory Reporting).
• Understanding of Financial Products and Services.
• Subject matter expert of Controls design, execution and/or control testing.
• Excellent understanding Internal Controls and MCA (Managers Control Assessment) frameworks and processes.
• Advanced Microsoft Office skills, particularly strong in MS Word, MS Excel, MS PowerPoint, and MS SharePoint and MS Teams.
• Exposure to Testing tools / harnesses and ability to use Business Intelligence software will be a plus.
• Strong communication and diplomacy skills to guide and influence others in a matrixed environment.
• Strong people and relationship management skills ensuring collaboration with key partners and stakeholders.
• Independent thinker and able to perform a credible challenge ofbusinesses/functions.
• Ability to manage competing priorities in a complex environment.
• Ability to work effectively with team members, partners, and stakeholders virtually and across different geographies and time zones.

Education:

• Bachelor's/Universitydegree in Finance, Master's degree preferred.
• CA, CPA, ACA or CIA preferred

Anticipated Posting Close Date:

will report to the Issue Quality and Triage Director and will lead workstreams to support the enhancement and maintenance of Citi’s Enterprise Issue Management program. They will support initiatives to carry out and improve the ongoing operation of the program which includes policies, standards and execution related to issue and root cause analysis and evaluation, remediation, closure, monitoring, reporting, and escalation to promote comprehensive, consistent, and accurate issue resolution. The role will require the individual to develop relationships with counterparts within the team and across Business and Functional units, amongst others.

Key Responsibilities:

• Leads projects related to end-to-end issue management, including robust issue and root cause analysis, remediation, and management reporting of identified issues in the control infrastructure and existing business processes.
• Completes projects in compliance with relevant policies that support consistent execution of issue and root cause analyses using best practice techniques.
• Executes reporting processes that present progress updates and measurable results of program efficacy over time.
• Support and facilitate governance frameworks with relevant stakeholders and manage and escalate any risks, challenges and issues to relevant management committees.
• Oversees the development of concise presentations for review by senior members of the team.
• Evaluates business processes for efficiency and proper and effective controls with the assistance of the Director.
• Develops high-quality relationships with key stakeholders across the organization.
• Anticipates next steps and challenges, where possible, to avoid delays or other pitfalls.
• Applies critical thought in evaluating business problems, articulates problem statement concisely and guides the development of logical, pragmatic control recommendations and solutions.

Qualifications:

• A minimum of ten years of financial services experience.
• Demonstrated experience in leading / directing deliverables, providing recommendations and taking initiative on projects or team tasks.
• Ability to multi-task and be dynamic across a number of priorities.
• Highly organized with an ability to lead team members within individual workstreams or reviews.
• Track record of success in completing assigned tasks in a timely, high-quality manner.
• Capable of driving outcomes independently, solving problems independently and escalating issues as encountered.
• Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions and cultures.
• Experience in development of control frameworks, risk frameworks, controls development across business process or technology, possibly in a consulting or strategy role.
• Proficient with Microsoft Office suite, amongst other business applications.
• Demonstrated ability to work collaboratively within and across project teams, functional and business units.

Anticipated Posting Close Date:

The Data Quality Lead Analyst contributes to efforts to ensure data that is sourced and provisioned meet all required data quality standards. The Data Quality Lead

Analyst leads the continuous Data Quality by assessing, evaluating and analyzing data, setting controls and guidelines for measurement, evaluation,

Responsibilities:

• Supports activities to drive Data Quality measurement, produce Data Quality dashboards and reports, and implement Data Quality strategies to effectively govern data and improve Data Quality
• Lead data improvement initiatives, processes, and creation of tools in line with requirements
• Liaise with other areas of the firm to understand data challenges and solutions, and/or run data consumption demand and requirements
• Review quality analysis results and disposition data challenges through Citi’s corresponding Data/Issue management process
• Lead day to day activities to support data quality resolution, and to optimize metrics reporting process
• Report Data Quality issues through Citi’s corresponding Data/Issue management process
• Support senior management strategic vision
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating managing and reporting control issues with transparency

Qualifications:

• 6-10 years Experience with defining and implementing Data Quality programs; Banking or Finance industry preferred
• Experiencewith defining and implementing data quality programs
• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives
• Ability to monitor tight deadlines or unexpected requirement changes, with the ability to anticipate and balance needs of multiple stakeholders
• Ability to communicate effectively to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Collaborates effectively by building partnerships and working well with others to meet shared objectives
• Ability to work under pressure, facilitate discussions

Education:

• Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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Responsibilities:

• Participating and providing input in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.

• Provide support throughout the Quality Assurance (QA) review process (e.g., documenting scope, sampling and testing approaches; collection of data required to perform reviews).

• Analyzing comparative data and preparing reports related to compliance risk assessments, and monitoring of compliance related issues.

• Reviewing and documenting observations on risk mitigation enhancements for the development, remediation and closure of corrective action plans for high-risk issues within the issue management and business as usual operations (e.g., Issue Quality Assurance (IQA)).

• Reviewing materials to ensure compliance with various regulatory and legal requirements. Identifying and addressing potential risks.

• Participate in identification of common themes and conduct root cause analysis with recommended mitigation.

• Monitoring adherence to Citi’s Compliance Risk Policies and relevant procedures.

• Provide status updates on reviews and escalate concerns timely to QA leadership; maintain detailed and organized documentation of testing and results.

• Preparing, editing and maintaining Compliance program related materials.

• Interacting and working with other areas within Citi, as necessary.

• Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Additional duties as assigned.

Qualifications:

• Knowledge of Compliance laws, rules, regulations, risks and typologies

• Excellent written and verbal communication skills

• Must be a self-starter, flexible, innovative and adaptive

• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization

• Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization

• Excellent project management and organizational skills and capability to handle multiple projects at one time

• Proficient in MS Office applications (Excel, Word, PowerPoint)

• Knowledge in area of focus

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree preferred

• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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Responsibilities:

• Maintain the product roadmap, and clearly communicate goals, roles, responsibilities and desired outcomes throughout the company

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Develops strategies and guidelines for the definition and maintenance of Data Profiling, Data Quality Rules, configuration, and implementation of Data Quality controls.

• Develop strategies for effective monitoring, dispositioning and remediation of DQ breaks using automation based on trends and predictive triggers

• Fully understands strategies and guidelines for the definition and maintenance of Business Glossaries, and Data Quality Requirements (DQR).

• Fully understands strategies and guidelines around data ownership, data at rest and in motion, and data models including Conceptual, Logical and Physical views.

• Fully understands strategies and guidelines around the designation of Authority Roles for Systems of Record and Authorized Redistributors (SOR/AR) for data offerings.

• Directs and approves the development of business requirements for line of business (LOB) specific and enterprise-wide capabilities supporting DQ and communicates such requirements to appropriate technology teams via key business requirements, or related means including agile methodology.

• Develops training programs to assist LOB groups in utilization and adoption of tooling capabilities addressing DQ.

• Oversees data integration and metadata migration activities and User Acceptance Testing (UAT) for DQ tooling functionality delivery.

• Approves moderately complex dashboards and reports to satisfy management oversight of DQ within the rollout of the Data Operating Model (DOM).

• Applies comprehensive understanding of concepts and procedures around Enterprise Data Taxonomy and Controlled Vocabularies within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

• Works with Project Management Office (PMO) to maintain, create and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

• Responsible for reporting findings, and recommending appropriate technology interventions, where needed.

• Make appropriate tradeoffs to optimize time-to-market

• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Performs other job duties and functions as assigned.

Qualifications:

• 6-10 years of experience

• Bachelor's Degree in Computer Science/Business Management/Engineering

• Experience leading data initiatives in Engineering and Data Governance roles in a financial institution

• Exposure to working on-prem and cloud data solutions, including ETL

• Experience in Data Engineering technologies and programming languages

• Ability to apply AI/ML tools and techniques to help accelerate and automate current business process

• Extensive experience working with engineers and developers to jointly develop design and data models to deliver solutions

• Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the servicing space

• Ability to communicate effectively with technical teams

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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