Management Engineer jobs in United States, Florida, Jacksonville

This job is responsible for standard activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective, efficient operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and referring to their team lead or manager for direction and support with more complex issues and escalations.

Responsibilities:

Performs onboarding and maintenance of accounts and reviewing required account documentation.
Responds to client inquiries via numerous channels to support operational efficiency and quality client service
Performs basic research, follow-up and resolution of routine research requests
Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
Provides general operational support including handling inbound calls, mail sorting, and mail distribution
Reviews and approves required account documentation

Skills:

Account Management
Customer and Client Focus
Oral Communications
Research
Attention to Detail
Collaboration
Written Communications
Prioritization
Recording/Organizing Information
Result Orientation

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Bank Of America Transaction Management Ops Analyst - Year United States, Florida, Jacksonville

Bank Of America Account Management Ops Representative United States, New Jersey

Bank Of America Account Management Ops Representative United States, Arizona, Chandler

Bank Of America Account Management Ops Representative United States, Florida, Tampa

07.12.2025

Bank Of America Transaction Management Ops Analyst – Alternative United States, Florida, Jacksonville

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Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures. Responds to moderately complex client inquiries via numerous channels...

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation

Responsibilities:

Responds to moderately complex client inquiries through numerous channels to support operational efficiency and quality client service

Responsible for the analysis and resolution of moderately complex transactions requiring escalations and/or exceptions

Validate key control reports

Perform Quality Assurance

Required Skills:

2+ years' experience in operations functions
Must have ability to communicate Trade information to external parties
Process manual trade instructions
Strong organizational skills
Strong communication skills (verbal and written)Strong problem-solving and decision-making skills
Time management skills
Proficiency in Microsoft Office products including advanced Excel skills

Skills:

Oral Communication
Written Communication
Customer Focus
Research
Problem Solving
Collaborating
Multitasking
Organization
Time Management
Microsoft Excel
Microsoft Outlook
System Navigation

Desired Skills:

Moderate knowledge of investments and financial markets preferred
Thorough working knowledge of the operational aspects of transactions and products

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18.11.2025

EY

EY Data Security Engineer United States, Florida, Jacksonville

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Technical knowledge in Data Protection technology (DLP, SIEM, SOAR, Data Access Governance, Networking). Administration of the DLP tools which includes configuring policies, upgrading, and patching, etc. Proven effective verbal and...

Your key responsibilities

The Senior Analyst will be primarily responsible for configuring Data Security Solutions like the enterprise Data Loss Prevention System. The main duties of this role will include helping to translate business requirements to secure data with our technical capabilities, especially overseeing the configuration of the DLP environments in a heterogenous global environment. This role requires strong hands-on experience in leading data security solutions with a strong focus on DLP. It will also participate in Data Access Governance Program development and assist in administering the program. The Senior Analyst will help to supervise and mentor junior analysts on the team.

Skills and attributes for success

Technical knowledge in Data Protection technology (DLP, SIEM, SOAR, Data Access Governance, Networking)
Administration of the DLP tools which includes configuring policies, upgrading, and patching, etc.
Proven effective verbal and written communication skills
Ability to independently research and solve technical issues
Demonstrated integrity in a professional environment
Knowledge of core Information Security concepts related to Governance, Risk & Compliance
Excellent teaming skills
Ability to work in and adapt to a changing environment
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Ability to efficiently handle customer concerns and difficult situations with ease and professionalism

Essential Functions of the Job

Work with vendors to support the different security technologies
Configuration of the Security tools which includes configuring policies, response rules & notifications
Work with Monitor & Response team to analyse alerts generating from various systems to tune their configuration
Understand and follow the incident response process through event escalations
Work with Senior level stakeholders (Risk Management, Compliance & Data Protection)
Understand Business requirements and translate into technical controls
Ability to work within and alongside diverse, global and virtual teams

To qualify for the role you must have

Degree in Computer Science, Information Systems, Engineering or a related field.
Strong background and experience in Purview.
Knowledge of security controls: data classification; data labeling and data loss
3-5 years of experience in one or more of the following:
- Data Loss Prevention (DLP) Technology support and Event Handling
- Information Security concepts related to Governance, Risk & Compliance
- Supporting Information Security Technology
English language skills - excellent written and verbal communication
Exceptional judgement, tact and decision-making ability

Ideally, you’ll also have

Demonstrated integrity in a professional environment
Ability to work within diverse, global, virtual teams
Ability to appropriately balance firm security needs with business impact and benefit

What we look for

Good interpersonal, communication and presentation skills
Ability to deal with ambiguity and change, and exercise appropriate time management to meet deliverables
Prioritization of work items to ensure timelines are achieved
Good judgment, tact, and decision-making ability
Deep critical thinking skills demonstrating analytical and systematic approach to problem solving
Experience working in a global virtual environment
Ability to work independently but also within a team environment

What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $76,400 to $138,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $91,700 to $157,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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16.09.2025

Bank Of America Wealth Management Client Service Representative United States, Florida, Jacksonville

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Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information. Handles escalated and complex inquiries...

2nd shift (United States of America)

Job Description:

This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.

Responsibilities:

Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
Navigates multiple systems to migrate clients to on-line and self-delivery channels that enable constant account access

Desired Qualifications:

Experience in a call center and/or a financial/banking center
Customer service experience

Skills:

Account Management
Customer and Client Focus
Issue Management
Oral Communications
Active Listening
Adaptability
Problem Solving
Risk Management
Attention to Detail
Business Acumen
Valuation Ethics and Practice Standards

High School Diploma / GED / Secondary School or equivalent

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15.09.2025

Bank Of America Transaction Management Ops Representative BPRO Mail Processi... United States, Florida, Jacksonville

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Performs standard transaction processing and reconciliation according to the established written guidelines and procedures. Responds to client inquiries via numerous channels to support operational efficiency and quality client service. Performs...

This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.

Responsibilities:

Performs standard transaction processing and reconciliation according to the established written guidelines and procedures
Responds to client inquiries via numerous channels to support operational efficiency and quality client service
Performs basic research, follow-up and resolution of routine research requests
Identifies potential issues in daily operational tasks and escalates risk concerns, as needed
Provides general operational support including handling inbound calls, mail sorting, and mail distribution

Skills:

Attention to Detail
Customer and Client Focus
Oral Communications
Problem Solving
Recording/Organizing Information
Written Communications
Account Management
Analytical Thinking
Prioritization
Collaboration
Mentoring
Research
Result Orientation

LOB Job Description:

The Perform Bookkeeping and Deposit Checks for Merrill Clients team supports the deposit of checks into Merrill brokerage accounts, the opening and sorting of mail that may contain a check, and the validation of financial transactions for Merrill brokerage accounts. This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include processing mail (including deposits) and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.

Required Skills:

Attention to Detail
Effective Written Communications
Recording/Organizing Information
Adaptability
Accountability
Prioritization
Research
Risk Management

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24.08.2025

IE-

Intercontinental Exchange - ICE Software Compliance Engineer Asset Management United States, Florida, Jacksonville

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License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and...

Job Purpose

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

Responsibilities

License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.
- Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
- Audit Support: Prepare cost and usage reports for internal and/or vendor audits.
- Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation
- Reporting: Generate monthly license position reports, dashboards, and financial summaries.
- SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based

Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow
Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.
Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.
SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.
Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
Prepare reports for use by ICE management and by external vendors/auditors.

Knowledge and Experience

Required

3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.
Administration of IBM’s ILMT
Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
Strong license compliance experience
Advanced data analysis using excel, excel formulas or other data analysis tools
Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)
Strong written and verbal communication skills. Ability to prepare and give presentations
Ability to multitask and work independently on multiple projects
Ability to perform well under pressure
Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

Preferred

Working experience on Tanium, Axonius or JAMf
ServiceNow Software Discovery Investigations
Python, Perl or scripting skills
AI-driven automation, prompt engineering and LLM integration
1+ years CMDB and Hardware Asset Management experience

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21.08.2025

Bank Of America Transaction Management Ops Analyst BPRO SBL Account Servicin... United States, Florida, Jacksonville

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Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures. Responds to moderately complex client inquiries via numerous channels...

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation

Line of Business Job Description:

A successful Transaction Management Operations Analyst on this team:

Gains a full understanding of each request with careful reading, research and application of product knowledge
Selects and executes moderately complex transaction processing and reconciliation with medium to large monetary impact according to established guidelines and procedures and within applicable systems
Communicates effectively and efficiently with the requestor via email to resolve any issues preventing the completion of the request
Documents all actions taken in the applicable system accurately and in a business writing style
Meets or exceeds productivity and quality goals
Adapts to ever changing products and services
Complies with all Bank of America policies

Required Skills:

Account Management
Numerical Reasoning
Recording/Organizing Information
Attention to Detail
Relationship Building
Research
Written Communications