Compliance Officer jobs in United States, Florida, Jacksonville

This job is responsible for handling auto loan requests through the telephone and ensuring exceptional client service by identifying client needs while providing clear and specific next steps. Key responsibilities include overseeing the loan process from origination to closing, ensuring compliance with all regulations. Job expectations include reviewing existing client relationships by using various internal systems when required.

Responsibilities:

Demonstrates excellent client service skills through actively listen to incoming client phone calls regarding auto loan applications
Ensures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactions
Oversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutions
Handles situations which may require adaptation of response or extensive research according to the client's response
Identifies and engages internal bank partners as necessary on collaborative solutions
Uses computerized system for tracking information gathering and follow-up of assigned clients
Provides technical and sales training to associates

Skills:

Active Listening
Attention to Detail
Customer and Client Focus
Oral Communications
Account Management
Adaptability
Client Experience Branding
Loan Structuring
Pipeline Management
Data Collection and Entry
Emotional Intelligence
Written Communications

High School Diploma / GED / Secondary School or equivalent

• 1+ years of call center experience or equivalent

• Excellent verbal and written communication skills

• General computer skills

• Strong typing skills.

Dqualifications

Bank-related automotive financing

These jobs might be a good fit

Bank Of America Client Direct Auto Loan Officer Call Center United States, Nevada, Las Vegas

Bank Of America Client Direct Auto Loan Officer Call Center United States, Arizona, Chandler

Bank Of America Client Direct Auto Loan Officer United States, Florida, Jacksonville

Bank Of America Client Direct Auto Loan Officer United States, Florida, Jacksonville

24.08.2025

IE-

Intercontinental Exchange - ICE Software Compliance Engineer Asset Management United States, Florida, Jacksonville

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License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and...

Job Purpose

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

Responsibilities

License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.
- Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
- Audit Support: Prepare cost and usage reports for internal and/or vendor audits.
- Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation
- Reporting: Generate monthly license position reports, dashboards, and financial summaries.
- SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based

Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow
Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.
Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.
SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.
Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
Prepare reports for use by ICE management and by external vendors/auditors.

Knowledge and Experience

Required

3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.
Administration of IBM’s ILMT
Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
Strong license compliance experience
Advanced data analysis using excel, excel formulas or other data analysis tools
Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)
Strong written and verbal communication skills. Ability to prepare and give presentations
Ability to multitask and work independently on multiple projects
Ability to perform well under pressure
Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

Preferred

Working experience on Tanium, Axonius or JAMf
ServiceNow Software Discovery Investigations
Python, Perl or scripting skills
AI-driven automation, prompt engineering and LLM integration
1+ years CMDB and Hardware Asset Management experience

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30.06.2025

CG

Citi Group Compliance Bus Control Specialist II Hybrid United States, Florida, Jacksonville

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Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks....

Risk ManagementOperational Risk

Responsibilities:

Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
Ensures BAU policies and procedures meet regulatory and business obligations
Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis
Act as a point of contact for issue escalation and regulatory exams and audits
Tests confirmations and prospectus delivery processes and controls
Works with technology teams to develop automated solutions for processing and monitoring
Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology
Acts as a subject matter experts and perform business analyses development of related control frameworks
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

0-2 years related experience
Consistently demonstrates clear and concise written and verbal communication skills
Experience in collecting, and documenting business and technology processes
Excellent oral and written communication skills and ability to facilitate discussions
Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
Ability to create and deliver presentations to senior levels of management and/or stakeholders
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Willingness to ask questions, challenge the status quo and seek out answers
Ability to work independently, prioritize, and take ownership of various analyses or reviews
Excellent analytical and problem solving skills

Education:

Bachelor’s/University degree or equivalent experience

HOP to HOP Eligible

Full timeJacksonville Florida United States$49,010.00 - $68,390.00

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Jul 14, 2025

View Citi’s and the poster.

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23.06.2025

Bank Of America Officer Markets Support Analyst United States, Florida, Jacksonville

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Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms. Ensures transactions are completed in an accurate and...

Job Description:

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

Responsibilities:

Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms
Ensures transactions are completed in an accurate and timely manner
Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs
Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks
Performs tasks accurately during high volume periods in a team environment
Identifies and flags potential risks in a timely manner

Required Qualifications:

Experience in financial markets

xcellent communications skills and ability to present to an audience

Ability to work under pressure in a team environment
Timely response to internal/external client queries regarding client instructions and event terms
Works effectively with others by establishing and maintaining positive working relationships built on mutual respect and trust
Escalate issues that demonstrate risk to customers/clients and/or the company
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
Liaising with other internal departments to ensure timely resolution of breaks, payables and receivables
Involvement in ad hoc projects for new processes or industry initiatives
Seeks to advance knowledge and improve skills

Desired Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

Collaboration
Customer and Client Focus
Oral Communications
Prioritization
Active Listening
Adaptability
Business Acumen
Client Management
Data Collection and Entry

These jobs might be a good fit

23.06.2025

Bank Of America Client Direct Auto Loan Officer United States, Florida, Jacksonville

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Demonstrates excellent client service skills through actively listen to incoming client phone calls regarding auto loan applications. Ensures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC)...

This job is responsible for handling auto loan requests through the telephone and ensuring exceptional client service by identifying client needs while providing clear and specific next steps. Key responsibilities include overseeing the loan process from origination to closing, ensuring compliance with all regulations. Job expectations include reviewing existing client relationships by using various internal systems when required.

Responsibilities:

Demonstrates excellent client service skills through actively listen to incoming client phone calls regarding auto loan applications
Ensures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactions
Oversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutions
Handles situations which may require adaptation of response or extensive research according to the client's response
Identifies and engages internal bank partners as necessary on collaborative solutions
Uses computerized system for tracking information gathering and follow-up of assigned clients
Provides technical and sales training to associates

Skills:

Active Listening
Attention to Detail
Customer and Client Focus
Oral Communications
Account Management
Adaptability
Client Experience Branding
Loan Structuring
Pipeline Management
Data Collection and Entry
Emotional Intelligence
Written Communications

High School Diploma / GED / Secondary School or equivalent

• 1+ years of call center experience or equivalent

• Excellent verbal and written communication skills

• General computer skills

• Strong typing skills.

Dqualifications

Bank-related automotive financing

These jobs might be a good fit

10.06.2025

Bank Of America Trust Officer II United States, Florida, Jacksonville

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Provides fiduciary administration support including the review of trust instruments, participating in matters where the trustee is exercising discretion, managing risk, and conducting periodic trust reviews. Supports investment management accounts...

Trust Officer II (TO II), Private Banking, Jacksonville, FL-

Trust Officers focus on serving the personal trust and fiduciary needs of affluent clients as a single point of contact and will be responsible for interfacing with the client as required by the fiduciary relationship assigned. The role will have responsibilities including both ongoing administration/investment and deepening of existing relationships with the following primary objectives: Enhance the client experience by building and maintaining strong client relationships, deepening their relationships across a spectrum of needs and assist in development or referral of client solutions as needed by client. The Trust Officer role will be service focused and will leverage support teams on client servicing needs while often being the primary point of contact to the client. This role will have higher gearing (approximately 275-350 core client accounts).

Responsibilities:

Provides fiduciary administration support including the review of trust instruments, participating in matters where the trustee is exercising discretion, managing risk, and conducting periodic trust reviews
Supports investment management accounts including the coordination of opening and closing accounts, money movement, and account maintenance
Works with Market leaders and engages clients and prospects to plan, build, and transfer wealth tailored to their unique goals, while delivering a high-quality experience
Ensures compliance with regulatory and legal requirements related to client accounts and portfolios
Identifies and develops new business opportunities by pursuing new or expanded relationships with existing clients and prospects

Requirements:

3-5 years of trust specific work experience with proven success in a personal trust role is required.
Solid understanding of trust product capabilities and enthusiastic about opportunities to serve the needs of trust clients.
Excellent communication and written skills.
Demonstrates the ability to communicate complex issues in a clear, understandable manner.
Demonstrates accuracy, thoroughness, and completeness in all tasks.
Excellent organizational, prioritization and time management skills, detail oriented, with consistent follow-up skills.
Able to develop trust, rapport, and respect with clients and internal partners.
Develops strong interpersonal relationships and fosters collaboration among team members and business partners supporting the enterprise and Private Bank objectives.
Computer literate with preferred capabilities to run sophisticated trust applications and systems.
BS/BA degree strongly preferred.

Skills:

Business Development
Client Management
Customer and Client Focus
Risk Management
Wealth Planning
Client Experience Branding
Client Solutions Advisory
Decision Making
Presentation Skills
Process Management
Attention to Detail
Critical Thinking
Financial Analysis
Planning
Prospecting

High School Diploma / GED / Secondary School or equivalent

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21.05.2025

CG

Citi Group SVP Operational Risk Sr Officer - Compliance United States, Florida, Jacksonville

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Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging...

Risk ManagementOperational Risk

The Operational Risk Senior Officer is part of the Wealth Operations Independent Compliance and Operational Risk Management (ICORM) team within the within the Wealth ICORM team which serves to ensure consistent execution and adherence to Operational Risk Management responsibilities. The role requires engagement with a broad range of stakeholders within the Wealth Operations business and functions. The successful candidate will have experience in global financial services and risk management.

The Operational Risk Senior Officer is a strategic professional who oversees operational risk-taking activities of the business and assesses risks and issues independently of the front lint units. Identifies emerging operational risks in the current economic, regulatory, and business environment and assures that measures are taken to mitigate the risks. Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. Requires a thorough understanding of the strategic direction of the function within the Wealth Operations, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and external customers.

Responsibilities:

Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Works with colleagues in other areas of Risk Management, Finance, Compliance/Control, and the Businesses to assure appropriate management of Operational Risk processes.
Facilitates accurate and appropriate reporting of operational risks to senior management and the Board of Directors.
Promotes the use of risk indicators.
Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Analyzes operational risk data (typically losses, metrics, or assessment results) to identify areas of excessive risk and to ensure that mitigation efforts are having the desired effect(s).
Investigates causes for metrics that are deviating from trends and escalate situations that pose excessive risk(s).
Identifies root causes of major internal losses and ensure actions are taken to reduce the risk of loss from similar causes.
Upholds the Operational Risk Policy.
Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency, and creating accountability with those who fail to maintain these standards.
Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
Serves as a subject matter expert for all performance issues that surface.
Issues Management (KPI/KRI/Corrective Action Plans)
Resolves transactional level escalations coming from the vendor or internal partners
Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

10+ years relevant experience.
Highly motivated, strong attention to detail, team oriented, organized.
Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging.
Ability to challenge Business/Function management and escalate issues when appropriate.
Strong track record of effectively assessing and managing competing priorities.
Comfortable navigating complex, highly-matrixed organizations.
Comfortable acting as an agent for positive change with agility and flexibility.
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
Demonstrated analytical ability; asks insightful questions, breaks analytical challenges into workable components and draws meaningful conclusions.
Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
Proficient in developing new ideas to mitigate risks and improve current processes.
Prioritizes high impact potential problems effectively.
Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.
Knowledgeable about current and emerging trends.
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
Demonstrated written and verbal communication. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. experience with complex judgments and solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
Ability to effectively communicate complex topics to a broad audience.
Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
Third Party Oversight/Vendor Oversight experience preferred.
Experience in Operational Risk. Knowledge of other risk disciplines (market risk, credit risk) a plus.
Experience in Second or Third Line of Defense (Operational Risk Management, Independent Compliance Risk Management, Internal Audit).

Education:

Bachelor’s/University degree, Master’s degree preferred

Full timeTampa Florida United States$130,880.00 - $196,320.00

Anticipated Posting Close Date:

May 23, 2025

View Citi’s and the poster.