Expoint – all jobs in one place
Finding the best job has never been easier

Customer Service Specialist jobs in United States, Delaware, Wilmington

Unlock your potential in the high tech industry with Expoint. Search for job opportunities as a Customer Service Specialist in United States, Delaware, Wilmington and join the network of leading companies. Start your journey today and find your dream job as a Customer Service Specialist with Expoint.
Company
Job type
Job categories
Job title (1)
United States
Delaware
Wilmington
20 jobs found
22.11.2025
I

Incyte Global Compensation Specialist United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Create and maintain job codes, job descriptions and survey matches for all global positions. Coordinates the annual global salary survey submission process by submitting company data to all relevant surveys....
Description:

Job Summary (Primary function)
The Compensation Specialist supports compensation administration through maintenance of data in the HRIS including job codes, job descriptions and organizational data as well as completion of global compensation survey submissions. The Compensation Specialist also supports HRIS activities including ad hoc queries, maintenance of master data and administration of the Applicant Tracking system.

Essential Functions of the Job (Key responsibilities)

Compensation

  • Create and maintain job codes, job descriptions and survey matches for all global positions.
  • Coordinates the annual global salary survey submission process by submitting company data to all relevant surveys.
  • Complete evaluation of new positions to ensure classification in the appropriate salary grade level.
  • Conduct market pricing of jobs based on external market survey data.

HRIS

  • Process data corrections for employee job records, personal data and new hires as needed.
  • Provide queries to meet data needs of the global HR team and other users, including scheduling of recurring queries, ensuring accessibility and inclusivity for all users.
  • Maintain data in Applicant Tracking System including users, departments and agencies.

Qualifications (Minimal acceptable level of education, work experience, and competency)

  • A degree in a relevant field or equivalent experience. Open to candidates with varying levels of experience, including those new to the field.
  • Experience working with salary surveys is preferred, but not required, to encourage candidates from diverse backgrounds to apply.
  • Knowledge and understanding of compensation principles particularly job evaluation and market pricing preferred.
  • Familiarity with stock plans and principles is preferred, but not required, to encourage candidates from diverse backgrounds to apply.
  • Strong analytical/problem solving skills; written and verbal communication skills.
  • Strong organizational skills and detail orientation.
  • System orientation with experience in any HRIS or similar systems is preferred, but not required.
  • Must be able to manage multiple priorities in a dynamic environment.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

Show more
18.09.2025
JPM

JPMorgan Service Design Vice President - Card Servicing United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms. Lead cross-functional teams...
Description:

You will be at the forefront on forging transformative partnerships with top-tier global brands, creating innovative co-brand card solutions that drive commerce and deliver unparalleled rewards. In addition, you will be responsible for helping to set a vision and develop Card services that boost our efficiency and effectiveness with our global brand partners.

Job responsibilities

  • Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms

  • Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity

  • Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences

  • Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement

  • Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences

  • Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding

  • Demonstrated expertise in creating direct and indirect experiences for diverse users

  • Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives

  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts

Preferred qualifications, capabilities, and skills

  • Design leadership or managerial experience

  • Navigate complex organizational dynamics

  • Great stakeholder management

  • Drive and lead workshops with business partners and cross functional teams.

Show more

These jobs might be a good fit

17.09.2025
JPM

JPMorgan Process Improvement Specialist - Chase Rewards United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse. Map, simplify, and document existing processes to identify and address areas for improvement. Analyze...
Description:


Job responsibilities

  • Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse.
  • Map, simplify, and document existing processes to identify and address areas for improvement.
  • Analyze data to identify trends, risks, and opportunities for fraud prevention.
  • Collaborate with cross-functional teams and stakeholders to align on process improvement objectives.
  • Communicate project status, outcomes, and recommendations to all levels of the organization.
  • Leverage digital tools and automation to reduce manual touchpoints and enhance efficiency.
  • Manage change initiatives to facilitate adoption of new processes and technologies.
  • Establish metrics to measure the effectiveness of process improvements and fraud reduction initiatives.
  • Monitor and report on progress towards objectives and savings targets.
  • Build resiliency plans for smooth functioning of processes and manage everyday tasks.
  • Apply systems thinking and agile methodologies to refine processes and solutions.
Required qualifications, capabilities, and skills
  • Bachelor’s degree in engineering, computer science, technology, business, or related field.
  • 3+ years of experience in financial services, fraud management, or process improvement.
  • Reliable, organized, and timely execution of daily duties to meet strict deadlines.
  • Proficiency in data analytics, including interpreting models and diagrams.
  • Strong problem-solving skills and ability to exercise initiative and judgment.
  • Experience in process mapping, documentation, or workflow optimization.
  • Ability to communicate complex ideas clearly to diverse audiences.
  • Demonstrated experience in cross-functional collaboration and team building.
  • Proficiency with project tracking and documentation tools (e.g., Confluence, JIRA, Visio).
  • Ability to manage multiple projects and conflicting deadlines.
  • Ownership of tasks and ability to manage entire workstreams.
Preferred qualifications, capabilities, and skills
  • Experience with fraud risk, digital payments products, or rewards programs.
  • Knowledge of artificial intelligence foundations and safe human-AI interaction.
  • Experience using agile methodologies for process improvement.
  • Familiarity with customer service principles to align process improvements with customer needs.
  • Professional certifications in fraud management or process improvement.
  • Experience in designing and delivering technical solutions for business requirements.ge.
Show more

These jobs might be a good fit

16.09.2025
JPM

JPMorgan Senior Product Associate-Customer ID & Authentication United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment. Manage assigned clients and proactively meet with them, both in person and over...
Description:
As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer thoughtful solutions to help address their financial needs and make their lives easier, contributing to the success of the branch.
Job responsibilities
  • Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
  • Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
  • Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
  • Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
  • Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
  • Adhere to policies, procedures, and regulatory banking requirements.
Required qualifications, capabilities, and skills
  • 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
  • Ability to create memorable experiences for our clients – elevate the client experience.
  • Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
  • Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience.
  • Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
  • High school degree, GED, or foreign equivalent.
  • The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. All unlicensed applicants must obtain their licenses through JPMC’s licensing program within 180 days of hire, study materials and support provided.
  • Ability to work branch hours including weekends and some evenings.
Preferred qualifications, capabilities, and skills
  • College degree or military equivalent.
  • Experience adhering to banking policies, procedures, and regulatory requirements.
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorganChase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorganChase. Your continued employment in this position with JPMorganChase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorganChase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:
Show more

These jobs might be a good fit

16.09.2025
JPM

JPMorgan Service Design Vice President United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms. Lead cross-functional teams to...
Description:

Job Responsibilities

  • Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
  • Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement.
  • Design service blueprints and document processes and touchpoints, incorporating inclusive design principles for seamless experiences.
  • Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
  • Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.

Required Qualifications, Capabilities, and Skills

  • 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences.
  • Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
  • Expertise in creating direct and indirect experiences for diverse users.
  • Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus.
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.

Preferred Qualifications, Capabilities, and Skills

  • Ability to synthesize complex, interdependent, and sometimes competing needs.
  • Excellent written and verbal communication skills, including the ability to present concepts and justify design decisions.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Experience conducting user research and translating insights into design solutions.
  • Ability to analyze and synthesize qualitative and quantitative data.
  • Ability to present and defend design decisions to stakeholders.
Show more

These jobs might be a good fit

26.08.2025
T

Teva NeuroPsych Sales Specialist - Wilmington NC United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Your experience and qualificationsAny equivalent combination of education, training, and/or experience that fulfills the requirements of the position will be considered.Education/Certification/Experience⦁ Bachelor’s degree required, preferably in related field⦁ At least...
Description:
Your experience and qualifications

Any equivalent combination of education, training, and/or experience that fulfills the requirements of the position will be considered.

Education/Certification/Experience
⦁ Bachelor’s degree required, preferably in related field
⦁ At least 1 year of full-time, documented business-to-business sales experience; pharmaceutical sales experience strongly preferred

Skills/Knowledge/Abilities
⦁ Proven record of accomplishments in this specific market toward meeting established objectives
⦁ Demonstrated interpersonal skills, including active listening, empathy, open communication, inclusivity, and openness to feedback
⦁ Well-developed written and oral communication skills
⦁ Ability to interact with HCPs in both face-to-face and virtual environments, and be proficient with technology
⦁ Knowledge of reimbursement, managed care, or marketing preferred
⦁ New product launch experience preferred
⦁ Broad therapeutic area experience particularly in therapeutic area preferred
⦁ Candidate must be able to successfully pass background, motor, and drug screening
⦁ Valid US driver’s license and acceptable driving record required

Full time documented business to business sales experience dependent on level as listed below. Pharmaceutical sales experience preferred. Level of the role will be commensurate to years of experience and performance criteria.
⦁ Sales Specialist: Minimum 1 year
⦁ Executive Sales Specialist: Minimum 7 years


TRAVEL REQUIREMENTS
Regular travel, which may include air travel and weekend or overnight travel


Compensation Data

The annual starting salary for this position is between $88,000 – $170,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Show more

These jobs might be a good fit

20.08.2025
JPM

JPMorgan AI Engagement Specialist United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Develop and implement creative engagement strategies to promote the use of AI tools among employees. Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and...
Description:



As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities.

Job Responsibilities

  • Develop and implement creative engagement strategies to promote the use of AI tools among employees.
  • Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications.
  • Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions.
  • Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology.
  • Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees.
  • Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements.

Required Qualifications, Capabilities, and Skills

  • 5+ years of experience in project management, training, process engineering, or marketing.
  • Strong passion for new technology and a desire to share that excitement with others.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Strong analytical skills and a data-driven approach to problem-solving.
  • Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences.

Preferred Qualifications, Capabilities, and Skills

  • Experience crafting content and facilitating workshops to advance mindsets and skillsets.
  • Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable.
  • Portfolio of AI projects you are working on.
  • Considered a thought leader on social media or in offline communities on AI or new technologies.
Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Create and maintain job codes, job descriptions and survey matches for all global positions. Coordinates the annual global salary survey submission process by submitting company data to all relevant surveys....
Description:

Job Summary (Primary function)
The Compensation Specialist supports compensation administration through maintenance of data in the HRIS including job codes, job descriptions and organizational data as well as completion of global compensation survey submissions. The Compensation Specialist also supports HRIS activities including ad hoc queries, maintenance of master data and administration of the Applicant Tracking system.

Essential Functions of the Job (Key responsibilities)

Compensation

  • Create and maintain job codes, job descriptions and survey matches for all global positions.
  • Coordinates the annual global salary survey submission process by submitting company data to all relevant surveys.
  • Complete evaluation of new positions to ensure classification in the appropriate salary grade level.
  • Conduct market pricing of jobs based on external market survey data.

HRIS

  • Process data corrections for employee job records, personal data and new hires as needed.
  • Provide queries to meet data needs of the global HR team and other users, including scheduling of recurring queries, ensuring accessibility and inclusivity for all users.
  • Maintain data in Applicant Tracking System including users, departments and agencies.

Qualifications (Minimal acceptable level of education, work experience, and competency)

  • A degree in a relevant field or equivalent experience. Open to candidates with varying levels of experience, including those new to the field.
  • Experience working with salary surveys is preferred, but not required, to encourage candidates from diverse backgrounds to apply.
  • Knowledge and understanding of compensation principles particularly job evaluation and market pricing preferred.
  • Familiarity with stock plans and principles is preferred, but not required, to encourage candidates from diverse backgrounds to apply.
  • Strong analytical/problem solving skills; written and verbal communication skills.
  • Strong organizational skills and detail orientation.
  • System orientation with experience in any HRIS or similar systems is preferred, but not required.
  • Must be able to manage multiple priorities in a dynamic environment.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

Show more
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Customer Service Specialist job opportunities in the United States, Delaware, Wilmington area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.