Technical Architect jobs in United States, California, San Jose

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

WhereExperience Strategydefines theand

This is not just a UX strategy or systems design role—it’s both. You will lead the practice of Experience Architecture: the structuring of journeys, flows, navigation, taxonomy, and interaction models into a unified, extensible system. Your work will ensure that every interaction fits together to form a complete, coherent whole—one that reflects our brand, reinforces behavior, and reduces experience entropy as we scale.

Key Responsibilities

• Architect the Experience Ecosystem
  

• Lead Horizontal Experience Strategy
  Architect critical cross-product journeys (e.g., Account, Wallet, Rewards) that unify the customer experience across silos.

• Own and Govern Taxonomy & Information Architecture
  Partner with Content Design, Product Design, and Engineering to establish scalable IA systems and navigational models.

• Advance Service Design & System Mapping
  Connect frontstage flows to backstage systems and operational logic; drive service blueprinting across the product lifecycle.

• Drive CX Improvements
  Identify and resolve systemic customer experience issues across surfaces, workflows, and product areas through architectural interventions—not just interface refinements.

• Partner with Design Systems
  Collaborate to encode architectural logic into reusable components and interaction frameworks, ensuring real behavior is reflected—not just UI consistency.

• Transform Experience Delivery
  Work with Product Ops and PMO to embed architectural checkpoints into planning, roadmapping, and SDLCprocesses—acceleratingdelivery while protecting experience integrity.

Qualifications

• 12+ years of experience in experience design, UX architecture, or systems design, with a strong portfolio demonstrating strategic impact.

• Proven leadership in structuring complex digital ecosystems and scaling design systems.

• Deep expertise in journey mapping, taxonomy design, interaction modeling, and platform strategy.

• Exceptional communication and storytelling skills, with the ability to influence across disciplines and levels.

• Experience working in large-scale, matrixed organizations with a focus on platform thinking and design maturity.

Preferred Skills

• Experience with enterprise platforms, developer tools, or internal design infrastructure.

• Familiarity with accessibility standards, localization, and inclusive design practices.

• Strategic mindset with a bias for action and a passion for enabling great design at scale.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Any general requests for consideration of your skills, please

Job Description:

Minimum Requirements: Master’s degree, or foreign equivalent, in Business Administration, Information Systems Management, or a closely related field plus three years of experience in the job offered or a related occupation.

Special Skill Requirements:

• Defining product strategy based on structured market research and data insights (2 years);

• Evaluating industry trends and benchmarking competitor products to identify opportunities for growth (2 years);

• Designing and interpreting experimentation tests to optimize product performance and inform decision-making (1 year);

• Leading cross-functional collaboration with engineering, program, and business teams to drive alignment and execution (2 years);

• Identifying key business challenges and developing data-driven solutions to improve merchant experience (2 years);

• Managing go-to-market strategies for new product launches and feature rollouts;

• Demonstrating knowledge of the fintech industry, including market dynamics, regulatory considerations, and competitive landscape;

• Scaling operational processes through product solutions or automation.

Salary:$150,218.00-243,500.00per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Must be legally authorized to work in the U.S. without sponsorship.

Our Benefits:

Any general requests for consideration of your skills, please

What you will bring:

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering (any field), or a closely related field plus four years of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering (any field) or a closely related field plus six years of experience in the job offered or a related occupation.

Special Skill Requirements:

1. Evaluate business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues and the competitive environment (4 years);
2. Experience with analysis of market position to create and expand the portfolio of products and solution alternatives (4 years);
3. Use technical expertise and extensive industry experience to formulate product strategies and identify new product opportunities (4 years);
4. Develop project plans designed to address customer needs and/or expand market share (4 years);
5. Develop detailed technical project delivery plans including backend testing for production releases and hotfixes (4 years);
6. Work closely with product development to create products and validate early product definitions with customers (4 years);
7. Drive the product roadmap for backend software engineering (4 years);
8. Manage projects across cross functional teams using project management techniques such as Agile and Scrum (4 years);
9. Provide Metrics, Risks and Project Status to Senior Management (4 years).

Salary: $190,819.00-238,200.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Must be legally authorized to work in the U.S. without sponsorship.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience with telephony, RCS, IP Messaging protocols, business messaging.
• Experience in system design and writing code (e.g., Java, C++, Python).

• 5 years of experience in either software engineering, product management, engineering program management, technical account management, sales engineering or related field.
• Experience in internet technologies such as HTTP, TCP/IP, HTML, JavaScript, or Unix/Linux.
• Experience with mobile technology solutions/applications.
• Excellent project management, leadership, and stakeholder management skills.