Enterprise Architect jobs in United States, California, San Francisco

Essential Responsibilities:

• Develops and articulates a clear, compelling enterprise systems vision and strategy in alignment with PayPal-wide strategy and operations that inspires others
• Oversees and directs the creation of enterprise systems strategy across PayPal, with direct impact on PayPal revenue, expense, budget, and growth
• Negotiates with and influences the decision-making of senior internal and external executives and decision-makers
• Inspires group leaders and directors to cultivate a team environment where everyone can perform at their best and receive opportunities for development; build and develop talent to meet long-term business objectives and strategy
• Focused on the long-term success and strategy of enterprise systems

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Job Summary

As the Senior Director of Enterprise Systems, you will lead a large-scale global technology organization delivering critical enterprise platforms across HR, Legal and Employee Experience. You will oversee multiple functional domains spanning HR Systems, Employee Experience Technology and Legal Technology leading a global team across the US and APAC.

Strategic Vision & Leadership

• Develops and articulates a clear, compelling enterprise systems vision and strategy in alignment with PayPal-wide strategy and operations that inspires others
• Oversees and directs the creation of enterprise systems strategy across PayPal, with direct impact on PayPal revenue, expense, budget, and growth
• Focused on the long-term success and strategy of enterprise systems - anticipate future business needs and position platforms for 3-5 year scalability
• Partner with C-suite executives (CHROs, General Counsel, CFO) to translate business needs into scalable technology solutions while driving platform modernization
• Establish architectural standards, technology roadmaps, and investment priorities aligned with PayPal's long-term objectives, making decisions that may have long-term effects on PayPal's success

Executive Influence & Stakeholder Management

• Build trusted partnerships with C-suite executives across HR, Legal, Finance, and Employee Experience organizations
• Negotiates with and influences the decision-making of senior internal and external executives and decision-makers
• Lead vendor strategy and negotiations for enterprise platforms (Workday, Salesforce, etc.) at executive level
• Advocate for enterprise systems investments at executive forums and budget planning cycles while representing enterprise technology in cross-functional strategic initiatives
• Work with senior leaders to provide cohesive direction towards PayPal goals, serving as key advisor on complex business situations

Organizational & Talent Leadership

• Inspires group leaders and directors to cultivate a team environment where everyone can perform at their best and receive opportunities for development
• Build and develop talent to meet long-term business objectives and strategy - lead senior leadership team across globally distributed teams
• Drive organizational efficiency through span optimization, structural improvements, and clear roles, responsibilities, and decision rights across functional domains
• Foster culture of innovation, accountability, and continuous improvement across US, APAC, and other international operations
• Manage comprehensive talent pipeline and develop methods and techniques for how projects, programs, and people operate, creating lasting organizational capabilities

Operational Excellence & System Optimization

• Oversee the implementation and optimization of large-scale enterprise systems, ensuring alignment with business processes to enhance operational efficiency
• Ensure reliable operations of mission-critical enterprise systems (99.9%+ uptime) with established SLAs, KPIs, and operational metrics
• Drive incident management, problem resolution, and continuous service improvement while managing capacity planning and resource allocation
• Implement Agile/DevOps practices and engineering best practices across the organization
• Control activities across multiple areas with notable risk and complexity, leading resolution of highly complex or unique business situations

Transformation & Program Leadership

• Lead large-scale transformation programs across HR and Legal platforms with comprehensive program governance and stakeholder communication
• Drive adoption of emerging technologies (AI/ML, automation) to enhance operational efficiency and establish enterprise systems as strategic enabler
• Champion automation, self-service, and developer productivity initiatives while ensuring security, compliance, and data governance standards
• Anticipate factors that could impact strategy and PayPal's position in the marketplace
• Contribute results that lead to development of innovative strategies, services, or products

Experience:

• 15+ years in technology leadership roles, with at least 5 years managing organizations of 100+ people
• Deep expertise in enterprise systems (HR Tech, Legal Tech, FinTech, or Employee Experience platforms)
• Proven track record delivering large-scale transformation programs with direct impact on revenue, expense, and growth
• Experience managing globally distributed teams across multiple time zones and geographies
• Strong background in platform architecture, SaaS technologies, and cloud infrastructure
• Prior experience with Workday, Salesforce, or similar enterprise platforms highly preferred
• Demonstrated ability to influence and negotiate with senior executives and decision-makers

Leadership Capabilities:

• Visionary leadership: Ability to develop and articulate compelling long-term strategy that inspires teams
• Executive presence: Commands credibility with C-suite stakeholders and external partners
• Talent development: Track record of building high-performing teams and developing future leaders
• Strategic thinking: Translates business strategy into technology execution with PayPal-wide impact
• Change management: Leads organizations through transformation with empathy and clarity
• Organizational design: Optimizes structure, spans, and accountability frameworks

Technical Depth:

• Strong understanding of modern software engineering practices (Agile, DevOps, CI/CD)
• Knowledge of enterprise architecture patterns, integration technologies, APIs
• Familiarity with AI/ML applications in enterprise technology
• Understanding of security, compliance, and data governance requirements
• Experience with cloud platforms (AWS, GCP, Azure)

Business Acumen:

• P&L management and budget accountability with direct impact on PayPal's financial metrics
• Vendor negotiation and contract management at enterprise scale
• ROI analysis and business case development
• Understanding of HR, Legal, Finance business processes and their strategic importance to PayPal

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

WhereExperience Strategydefines theand

This is not just a UX strategy or systems design role—it’s both. You will lead the practice of Experience Architecture: the structuring of journeys, flows, navigation, taxonomy, and interaction models into a unified, extensible system. Your work will ensure that every interaction fits together to form a complete, coherent whole—one that reflects our brand, reinforces behavior, and reduces experience entropy as we scale.

Key Responsibilities

• Architect the Experience Ecosystem
  

• Lead Horizontal Experience Strategy
  Architect critical cross-product journeys (e.g., Account, Wallet, Rewards) that unify the customer experience across silos.

• Own and Govern Taxonomy & Information Architecture
  Partner with Content Design, Product Design, and Engineering to establish scalable IA systems and navigational models.

• Advance Service Design & System Mapping
  Connect frontstage flows to backstage systems and operational logic; drive service blueprinting across the product lifecycle.

• Drive CX Improvements
  Identify and resolve systemic customer experience issues across surfaces, workflows, and product areas through architectural interventions—not just interface refinements.

• Partner with Design Systems
  Collaborate to encode architectural logic into reusable components and interaction frameworks, ensuring real behavior is reflected—not just UI consistency.

• Transform Experience Delivery
  Work with Product Ops and PMO to embed architectural checkpoints into planning, roadmapping, and SDLCprocesses—acceleratingdelivery while protecting experience integrity.

Qualifications

• 12+ years of experience in experience design, UX architecture, or systems design, with a strong portfolio demonstrating strategic impact.

• Proven leadership in structuring complex digital ecosystems and scaling design systems.

• Deep expertise in journey mapping, taxonomy design, interaction modeling, and platform strategy.

• Exceptional communication and storytelling skills, with the ability to influence across disciplines and levels.

• Experience working in large-scale, matrixed organizations with a focus on platform thinking and design maturity.

Preferred Skills

• Experience with enterprise platforms, developer tools, or internal design infrastructure.

• Familiarity with accessibility standards, localization, and inclusive design practices.

• Strategic mindset with a bias for action and a passion for enabling great design at scale.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Any general requests for consideration of your skills, please

This job is responsible for providing Consumer Lending advice to new-to-bank clients and external business development. Key responsibilities include applying mortgage lending principles and familiarity of Realtor, Builder, and Community contacts local to the market. Job expectations include having successful track-records of delivering lending services to clients by demonstrating an understanding of credit, lending guidelines, and the mortgage process.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Provides exceptional client care by providing advice oriented solutions with Consumer Lending and Core Banking products
• Engages in community development, outside sales activities, and external networking to responsibly grow client and market share
• Understands lending processes and credit guidelines to best develop solutions for each client's needs
• Manages daily client and loan pipelines with astute organization, follow up, and high degree of collaboration with loan fulfillment partners
• Leverages digital solutions, providing clients with a choice in preferred service pathways
• Maintains and adheres to all federal and state regulations and bank operational requirements, delivering compliant client advice conversations and fulfilling financial goals

Skills:

• Business Development
• Client Management
• Customer and Client Focus
• Prospecting
• Risk Management
• Account Management
• Client Solutions Advisory
• Credit and Risk Assessment
• Pipeline Management
• Referral Identification
• Attention to Detail
• Credit Documentation Requirements
• Issue Management
• Networking
• Relationship Building

• Has 3+ years of experience in a loan origination role with a focus on generating self-sourced purchase business through a verifiable, established network of referral sources
• Demonstrated understanding of effectively managing a pipeline in order to deliver an exceptional client experience
• Has a strong knowledge of loan products Conventional, Jumbo and Government.
• Demonstrated ability to understand, analyze, and document income, assets and liabilities properly in order to qualify clients for specific loan products
• Demonstrated understanding of processing, underwriting and/or closing procedures
• Has a working knowledge of federal regulations governing real estate lending
• Ability to source clients independently and not rely on enterprise referrals with demonstrated success in generating business from external Centers of Influence real estate professionals, builders, and other external referral partners in a compliant manner as well as within bank policy.
• An ability to work independently
• Is a strong communicator, both written and verbal
• Is self-motivated and highly organized
• Can prioritize multiple competing tasks
• Uses appropriate interpersonal styles, communication methods and approaches to gain clients and keep them informed during the loan process
• Demonstrated understanding of the connection of the level of service provided being directly correlated to driving sales volume
• Can be flexible to work weekends and or extended hours as needed to serve clients
Desired Skills and Experience

• Familiarity with FHA and HUD guidelines
• Strong computer skills including MS applications and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information
• Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• The ability to analyze and comprehend complex financial data and provide financial alternatives
• Professional and effective interpersonal skills
• An ability to take ownership, accountability and can demonstrate integrity
• Adaptability and can demonstrate flexibility
• A positive attitude
• Effective communication styles

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position Credit Solutions Advisor II: FDIC, Safe Act/Loan Originators

High School Diploma / GED / Secondary School or equivalent

Essential Responsibilities:

• Performs the most highly complex SaaS and enterprise-wide applications assignments using enterprise systems knowledge and extensive business expertise
• Leads large and complex cross-functional and cross-organizational enterprise systems projects and programs with high visibility
• Designs, evaluates, and selects process, product, and service improvements based on thorough understanding of business needs and industry trends
• Develops, evaluates, and selects standards, tools, and knowledge requirements for skill and career development

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Product management experience in enterprise software, SaaS, or infrastructure, with expertise in legal, contract tech, or adjacent regulated domains (e.g., fintech, legal tech).

• Proven ability to build and deliver complex B2B cross-functional systems; strong understanding of the legal contract lifecycle, risk, and compliance.

• Prior experience with contract management platforms (e.g., Sirion, APPTUS, DocuSign, Conga).

• Knowledge of document processing, NLP for legal domains, knowledge graphs, text analytics, or semantic search.

• Familiarity with privacy, data governance, security, and compliance frameworks (e.g., GDPR, CCPA).

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

This job is responsible for providing Consumer Lending advice to new-to-bank clients and external business development. Key responsibilities include applying mortgage lending principles and familiarity of Realtor, Builder, and Community contacts local to the market. Job expectations include having successful track-records of delivering lending services to clients by demonstrating an understanding of credit, lending guidelines, and the mortgage process.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Provides exceptional client care by providing advice oriented solutions with Consumer Lending and Core Banking products
• Engages in community development, outside sales activities, and external networking to responsibly grow client and market share
• Understands lending processes and credit guidelines to best develop solutions for each client's needs
• Manages daily client and loan pipelines with astute organization, follow up, and high degree of collaboration with loan fulfillment partners
• Leverages digital solutions, providing clients with a choice in preferred service pathways
• Maintains and adheres to all federal and state regulations and bank operational requirements, delivering compliant client advice conversations and fulfilling financial goals

• Has 3+ years of experience in a loan origination role with a focus on generating self-sourced purchase business through a verifiable, established network of referral sources
• Demonstrated understanding of effectively managing a pipeline in order to deliver an exceptional client experience
• Has a strong knowledge of loan products Conventional, Jumbo and Government.
• Demonstrated ability to understand, analyze, and document income, assets and liabilities properly in order to qualify clients for specific loan products
• Demonstrated understanding of processing, underwriting and/or closing procedures
• Has a working knowledge of federal regulations governing real estate lending
• Ability to source clients independently and not rely on enterprise referrals with demonstrated success in generating business from external Centers of Influence real estate professionals, builders, and other external referral partners in a compliant manner as well as within bank policy.
• An ability to work independently
• Is a strong communicator, both written and verbal
• Is self-motivated and highly organized
• Can prioritize multiple competing tasks
• Uses appropriate interpersonal styles, communication methods and approaches to gain clients and keep them informed during the loan process
• Demonstrated understanding of the connection of the level of service provided being directly correlated to driving sales volume
• Can be flexible to work weekends and or extended hours as needed to serve clients
Desired Skills and Experience

• Familiarity with FHA and HUD guidelines
• Strong computer skills including MS applications and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information
• Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• The ability to analyze and comprehend complex financial data and provide financial alternatives
• Professional and effective interpersonal skills
• An ability to take ownership, accountability and can demonstrate integrity
• Adaptability and can demonstrate flexibility
• A positive attitude
• Effective communication styles

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position Credit Solutions Advisor II: FDIC, Safe Act/Loan Originators

High School Diploma / GED / Secondary School or equivalent