Client Relationship Manager jobs in United States, California, Pasadena

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Export Control Requirement
Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a US export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility.Key job responsibilities- Be comfortable “getting your hands dirty” i.e. diving deep into software architecture, metrics, and implementation.
- Regularly provide technical evaluation and feedback to your reports (e.g. via code review, design docs, etc.).A day in the life
The majority of your time will be spent orchestrating, coaching, and growing the Control Stack team at the AWS Center for Quantum Computing. This requires collaborating with other science and software teams and working backwards from the needs of our science staff in the context of our larger experimental roadmap. You will translate science needs and priorities into software project proposals and resource allocations. Once project proposals have been accepted, you will support and empower your team to deliver these projects on time while maintaining high standards of engineering excellence. Because many high-level experimental goals have cross-cutting requirements, you’ll need to stay in sync with partner science and software teams.

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- Experience managing the full software development lifecycle and implementing software best practices
- Proven track record of collaborating with scientists and/or hardware engineers to develop software
- Experience sourcing, interviewing, and hiring software engineers
- Excellent written and verbal communication skills
- Experience with one or more of the following:
- (1) Commercial, academic, or open-source quantum control systems
- (2) RFSoC development platforms + FPGA development (e.g. AMD ZCU216)
- (3) Standard laboratory test and measurement equipment and drivers (e.g. Spectrum Analyzer, VNA)

- Experience with one or more of the following:
- (1) Programming language implementation or compiler development
- (2) Embedded systems + strict timing constraints (e.g. bare metal, RTOS, custom Linux builds)
- (3) Software telemetry systems and standards (e.g. CloudWatch, OpenTelemetry)
- (4) High-performance networking technologies (e.g. RDMA, UltaEthernet, UALink)
- (5) Distributed systems (e.g. distributed event streaming)

We are looking to add a Senior Technical Program Manager to support our software development efforts. You will pair with technical leads to plan and execute a continuous stream of small projects that support the software build-out and development of automation capabilities to fabricate and operate our quantum hardware. The projects a successful candidate will work on span a broad range of topics, including the development and implementation of new of tools to ingest data, accelerate testing, streamline and automate operations. These projects do not work on the actual quantum hardware, but rather are meant to drive efficiency, and accelerate our hardware development effort. This role will operate in an environment with a high degree of ambiguity, where the scope and deliverables are fluid, but where a successful applicant can navigate these challenges to make detailed plans and negotiate resources across a matrixed organization. Given the diversity of projects, a successful applicant will have an opportunity to gain familiarity with all aspects of hardware development and testing for quantum computing, and thus will require a capability to multitask paired with an innate curiosity to dive deep.You will partner with other TPMs and work across team boundaries and project lines to identify and unblock resource conflicts. You will leverage your experience in managing complex technical programs to make data-informed decisions at a programmatic level. In this role, you will also support the definition of technical project management standards across the Center of Quantum Computing. Additionally, as an experienced project manager, you will have the opportunity to contribute to shaping our general project management practices across the organization. This includes improving our general lifecycle approach for projects, while also increasing our ability to promote visibility of project progress to other teams and senior leadership. Familiarity with system engineering topics that intersect with project management, such as quantitative risk management, reviews, and requirements management is highly desirable.*Why AWS*
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Key job responsibilities
1. Identify opportunities where inhouse developed software can streamline our internal hardware and software workflows.
2. Develop requirement documents that translate customer needs into software workable solutions.
3. In collaboration with our software managers develop plans (including identifying resources) to develop our internal software platforms.
4. Support the internal roll-out and adoption of these tools.
5. Compile customer feedback and use this to drive incremental improvements of existing software tools.About the team
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a U.S export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility.

- Bachelor's degree in engineering, computer science or equivalent
- 7+ years of technical program management working directly with software engineering teams experience
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- 5+ years of experience interfacing with software/hardware teams in an academic or R&D space.
- Experience communicating with technical and non-technical stakeholders.

- Master's or PhD in a relevant topic (computer science, math, physics, etc.).
- Demonstrated ability to implement both agile and traditional ‘waterfall’ project management practices.
- Demonstrated ability to dive deep in at least one engineering domain other than software.
- Experience in the application of machine learning and AI tools to improve or automate a design, production, or testing processes in an industrial context.
- Familiarity with cloud-based architectures, ideally based on Amazon Web Services.
- Excellent written and oral communication skills.
- Familiarity with the layers of the quantum computing stack and the quantum devices lifecycle would be an advantage.

Key job responsibilities
Responsibilities include timely delivery of completed high quality wafers and packaged chips, resource allocation across multiple production and development tasks, regular interactions with stakeholders and anticipation of their needs, managing process engineering team, training of new personnel and ensuring high quality of their work.A day in the life
You will manage a team of engineers helping plan and prioritize fabrication programs and tasks. It will require making judgement calls between short-term delivery and long-term development. You will be spending some of your time doing hands on work in the cleanroom, while being in constant communication with scientists, engineers, stakeholders and management about the work progress.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.*Why AWS*
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• BSc in applied physics material science, physics, electrical engineering or related field
• 7+ years of in semiconductor industry working with semiconductor fabrication tools
• 2+ years management experience in semiconductor manufacturing

• MS or PhD in material science, physics, electrical engineering or related field
• 10+ years of in semiconductor industry working with semiconductor fabrication tools
• 5+ years management experience in semiconductor manufacturing
• Experience or knowledge in superconducting microwave devices or superconducting qubits
• Experience with quantum physics and quantum information technology
• Excellent communication and organizational skills

Key job responsibilities
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Ensure the project is completed within the estimated budget and course correct when needed without jeopardizing the outcome or timeline
• Delivery of physical security installations while ensuring hardware/equipment standards are met and maintained
• Act as an escalation point for the project teams and stakeholders to manage risks, develop mitigation plans and path to green throughout project
• Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
• Utilize Lean and Six Sigma methods to drive process improvements and increase efficiency
A day in the life
In this role, you will collaborate with stakeholders to develop security solutions to manage and mitigate risks. You will work hand in hand with the facilities, safety, and IT teams to ensure that security programs are executed smoothly and efficiently. You will monitor facilities and security metrics and work to find a root cause and solution to any anomalies that pop-up.*Why AWS*
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules