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In this role, you’ll have the opportunity to investigate some of the most challenging defects, collaborating with software engineers across the organization as well as senior technical services engineers. In addition, you’ll continually improve our diagnostic processes by contributing to applications and tools that support this mission.
This role can be based out of our San Francisco office or remotely in the western United States.
Please note: Candidates must be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to fulfill all work responsibilities.
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Your Career
As the Director, Global Accounts Program, you will be a pivotal leader responsible for the design, build-out, and ongoing execution of the strategic framework for the Global Accounts Program. Reporting to the RVP of Global Account Sales, you will translate the program’s executive vision into concrete, scalable, and measurable program elements, and then drive their adoption and operational fidelity across the global organization.
This role requires a deep focus on establishing the infrastructure for success, ensuring strategic alignment, operational efficiency, and a consistent global experience for our most strategic clients. You will work cross-functionally to define, implement, and run the rules of engagement, governance models, and reporting standards that underpin the RVP’s mission to drive significant growth and deep customer adoption within the global account base.
Your Impact
Your primary responsibilities are to build, operationalize, and actively run the programmatic elements of the Global Accounts Program:
1. Program Operational Design & Execution:
Design and Operationalize: Lead the development, documentation, and active implementation of the Global Accounts Program operating model, governance structure, and core policies.
Program Rules of Engagement (ROE): Establish, communicate, and enforce clear, global Rules of Engagement (ROE) and escalation procedures for Global Account teams, regional sales, channel partners, and overlay organizations.
Account Selection & Quota Process: Operate and manage the annual and quarterly operational processes for account nomination, selection, and quota setting, ensuring consistency and executive alignment.
2. Strategic Planning & Field Participation (NEW EMPHASIS):
Planning Tools & Cadence: Develop, iterate on, and maintain standardized account planning materials (e.g., templates, formats, tools) used by the Global Account teams.
Active Account Engagement: Actively participate in strategic account planning sessions with the Global Account teams to guide their use of the program’s planning framework, ensure strategic alignment, and enforce program rules.
Strategy Translation: Work closely with the RVP to translate the Global Accounts Program strategy into actionable, measurable, and tactical execution plans for the field.
Manage periodic day-to-day account team issues seeking redress and opportunities for process improvement. This will encompass problem review, support for resolution or escalation, and systematic tracking of issues to identify trends and inform program refinement based on the frequency and nature of resolutions.
3. Governance, Reporting & Analytics:
Performance Management Infrastructure: Design, implement, and own the framework for tracking program activity, performance measurement, and effectiveness metrics (program efficacy).
Program Reporting: Create and manage comprehensive reporting dashboards and analytical insights specifically focused on the program's execution, health, and strategic alignment, providing data-driven recommendations to the RVP and senior leadership.
QBR/Planning Facilitation: Structure, organize, and drive the cadence for regular Quarterly Business Reviews (QBRs) and Global Account planning workshops, ensuring high-quality input and outputs.
4. Program Enablement & Benefits Delivery:
Enablement Strategy: Partner with Sales Enablement and Training to plan and resource comprehensive enablement initiatives that ensure global compliance with the new program model.
Process Adoption: Drive the consistent adoption of all program-related tools and standardized processes required to effectively engage with and support global clients.
Benefits Oversight: Operationalize the defined program benefits for clients and establish the process to oversee the consistent and effective delivery of these benefits, including support for deployment and adoption.
Your Experience
Program Management Expertise: Direct, hands-on experience in both designing and actively running complex, global sales or strategic accounts programs, including defining operational models, governance, and rules of engagement.
Global account experience.
Sales/Program Analytics: Proven ability to define and generate comprehensive reporting and create data-driven analyses to gain insights into weekly, monthly, and quarterly program execution.
Field Engagement: Demonstrated experience working directly with sales teams to support account planning and strategy implementation in a programmatic context.
Cross-Functional Collaboration: Extensive experience building strong relationships and driving alignment across diverse global and internal teams (Sales, Finance, Legal, Enablement, etc.).
Strategic & Operational Balance: Proven experience in operating at a strategic level (planning, design) while maintaining a focus on execution and operational rigor (process, enforcement, reporting).
Industry Knowledge (Preferred): Knowledge of the cybersecurity industry and the complexity of large-scale deployments across global organizations is a plus.
Travel: Willingness to travel globally as needed to support program build-out, planning, and operational alignment. (Estimated travel up to 30-40%).
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $210,000 - $289,000. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Motor-Vehicle Requirement: This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.
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To learn more about Wing’s Career opportunities, check out open roles .
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.These jobs might be a good fit

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Key job responsibilities
* Experience in developing and deploying applied machine learning solutions in customer-facing products for 10+ years
* Experience leading multiple teams of applied scientists and engineers to deliver products that satisfy customer needs for 2+ years
* Ph.D. in Computer Science, Information Retrieval, Machine Learning, Natural Language Processing, Statistics, Mathematics, or a related field
* Proven track record of delivering scalable and high-quality ML solutions (models and infrastructure) in areas such as recommendations, ad ranking, personalization, or search
* Strong communication skills with the ability to clearly convey complex technical concepts to diverse audiences, including senior leadership
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Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
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Nesta função, sua criatividade conectará tecnologia a problemas de negócio através de soluções tangíveis. Você trabalhará todos os dias para ajudar os clientes a aproveitar ao máximo os serviços da AWS, para que possam inovar, prosperar e transformar nosso país. Você terá a oportunidade de aprender novas habilidades e aprimorar as suas existentes. Você criará e compartilhará conteúdo técnico, arquiteturas de referência e práticas recomendadas. Você divulgará e educará sobre a tecnologia da AWS.
Esperamos de você motivação, trabalho em colaboração com pessoas ao redor do mundo, disposição para enfrentar desafios, paixão pelo que faz e se divertir ao fazê-lo. Você deve gostar de estudar e se desenvolver, desenhar e criar soluções em nuvem para um conjunto diversificado e desafiador de clientes.
Key job responsibilitiesAtuar como. Em parceria com a equipe de contas, formular e executar uma estratégia para viabilizar o sucesso do cliente. Ajudar os clientes a adotar os serviços da AWS e fazer o melhor uso deles, gerando receita como resultado. Educar os clientes sobre a proposta de valor da AWS e participar de discussões de arquitetura para garantir que as soluções sejam desenhadas para uma implantação bem-sucedida na nuvem. Criar confiança com indivíduos técnicos dentro dos clientes para que sejam cloud advocates.
Ser. Transferir conhecimento para os clientes. Capturar e compartilhar conhecimento e boas práticas na comunidade de arquitetura de soluções da AWS. Contribuir com publicações para o cliente da AWS, como whitepapers, postagens ou blogs. Apresentar e contribuir em workshops, grupos de usuários, vídeos online e conferências.
Estar em. Ser curiosa e se manter aprendendo. Demonstrar seu aprendizado através das Certificações da AWS. Trabalhar com outras pessoas para ajudá-las a entregar mais. Participar de encontros e conferências.
Desenvolver e executar. Atuar como um elo técnico entre os clientes e as equipes de engenharia de serviços para melhorar os serviços e recursos da AWS. Contribuir com suas ideias para inovação para times internos e clientes. Simplificar processos que podem ser simplificados. Ajudar a contratar e desenvolver talentos.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life Balance
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 4+ years of design, implementation, or consulting in applications and infrastructures experience
- Experience in IT development or implementation/consulting in the software or Internet industries
- Ability to communicate effectively in English (both written and verbal) in business settings.
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In this role, you’ll have the opportunity to investigate some of the most challenging defects, collaborating with software engineers across the organization as well as senior technical services engineers. In addition, you’ll continually improve our diagnostic processes by contributing to applications and tools that support this mission.
This role can be based out of our San Francisco office or remotely in the western United States.
Please note: Candidates must be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to fulfill all work responsibilities.
What you’ll doThese jobs might be a good fit