Recruiter jobs in United States, California, Mountain View

This is a hybrid role that requires on-site work approximately at least days per week to foster collaboration and strong working relationships. Domestic travel may be required up to 10% of the time, especially during the initial onboarding period. The ability to work extended hours during peak fraud analysis periods is essential.

• Lead and empower a large organization (70-100+) of risk investigators
• Proactively drive operational effectiveness through goal definition, KPI assessment (e.g. quality, handle time, and service level commitments), and continuous improvement to achieve all audit and control requirements and business KPIs.
• Advocate for our customer by sharing the impact of friction points on our customers, considering risk, customer behaviors and the customer impact when making risk decisions.
• Utilize data-driven insights to assess and track KPIs , measure program effectiveness, and identify and develop compelling business cases to simplify fraud detection, streamline operational response efforts, and reduce fraud/risk occurrences.
• Collaborate with senior leadership (e.g. Operations Director and Chief Risk Officer) to align on strategic vision and contribute to organizational direction and cross functionally to ensure KPI achievement.
• Develop and maintain expertise in all financial products and risk factors , to stay informed of industry trends and actively contribute to the Risk Management community.
• Contribute to operational policy development and prioritize initiatives that drive improvements in risk detection, risk mitigation, or our customer experience.
• Demonstrate exceptional leadership by inspiring and developing personnel, upholding integrity and professionalism standards, and exhibiting personal composure during crisis management.
• Conduct in-depth investigations of risk-based anomalies, leveraging investigation results and personal expertise to make high stakes decisions.

• Domain Expertise : 7+ years of proven experience in fraud investigations, underwriting, risk operations, or a related field within the e-commerce, banking, or financial services industry.
• Operational Leadership : 5+ years of experience in Risk Operations, preferably within Fintech, including 3+ years leading teams of 50+ (individual contributors and managers) to ultimately exceed performance goals.
• Strategic Mindset : A demonstrated strategic thinker who translates business objectives into actionable plans, achieving measurable success in a complex environment.
• Decision Making : Exercises sound risk-based judgment and customer impact to determine and execute effective solutions within dynamic, evolving environments. Exhibits meticulous attention to detail, sophisticated critical thinking, and robust organizational skills essential for adaptability and success.
• Communication and Influence : Exceptional communication and interpersonal skills with a proven track record of building strong relationships and influencing decision-making across all organizational levels. Delivers difficult messages effectively, synthesizes complex information into clear recommendations, and uses compelling narratives to drive positive change in risk operations practices.
• Strong Execution Skills : Proven ability to lead and execute complex initiatives with multiple stakeholders, effectively prioritizing projects and deadlines based on criticality and risk to maximize impact.
• Data Fluency : Strong analytical acumen and proven ability to use data (dashboards, ad-hoc reports, and spreadsheets) to identify problems, inform strategic decisions, and assess the impact of operational processes.
• Stakeholder Management : Expertly navigates conflicting stakeholder interests, builds strong and collaborative relationships, and effectively influences stakeholders at all levels within a cross-functional or matrixed environment to drive alignment and results.
• Education : Bachelor’s degree in a related field such as Accounting, Finance, Data, or Criminal Justice and/or industry certifications preferred.