Customer Service Manager jobs in United States, California, Los Angeles
EY Federal Tax Manager - Global Compliance Reporting Los Angele... United States, California, Los Angeles
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Business is constantly evolving, and more than ever, staying at the forefront is all about identifying and adapting to change. As a Tax Manager, you'll see this first hand by being immersed in the evolving tax environment through preparing and auditing income tax provisions, assisting with income tax filings, consulting on planning opportunities, and coaching and developing staff on your engagement teams.
Your key responsibilities
You'll spend your time supporting client engagements by coordinating day-to-day interactions with clients, reviewing staff work product, driving delivery of services to meet deadlines, developing internal team members, and managing engagement economics. You'll continuously build on technical competence by keeping up to date on trends, developments and technical authorities and apply them to complex situations. Identifying and resolving tax technical issues and sharing insights to improve our efficiency will be a key component. In addition, you'll partner with other team members to help identify new opportunities to leverage to your clients across multiple service lines.
Skills and attributes for success
- Providing our clients with domestic federal tax advice and guidance tailored to their unique needs
- Keeping up to date with ongoing trends and changes to legislation that will affect planning activities
- Supervising high-performing teams and sharing your experience and knowledge of leading-practices
- Developing the technical and soft skills of younger colleagues, and participating in the performance management process
- Building relationships at all levels both internally and externally, promoting a culture of collaboration
- Preparing practical recommendations to some of our clients' most complex tax issues
To qualify for the role you must have
- A Bachelor's degree in Accounting or a graduate degree in Tax or Law and approximately five years of related work experience
- CPA certification or licensed attorney status
- A background in tax compliance and accounting for income tax and a broad understanding of US income taxation
- Experience managing budgets and projects
- Knowledge of Microsoft Excel, Access and data mining tools
- The ability to prioritize when working on multiple projects, and the confidence to engage and integrate directly into our clients' teams
- Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you'll also have
- A proven record in a professional services environment
- Experience in coaching and mentoring junior colleagues
- Strong analytical skills and attention to detail
- The ability to adapt your work style to work with both internal and client team members
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $90,300 to $165,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $108,500 to $188,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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EY Assurance - Technology Risk Senior Manager Multiple Position... United States, California, Los Angeles
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Your key responsibilities
- You will have already achieved outstanding professional success and are a seasoned senior consulting professional with experience:
- Delivering solutions across EY's service offerings, which could include operating model design, organization design, change management, culture transformation, strategic workforce planning, cost optimization
- Developing and delivering change management and training strategies and programs in a wide variety of contexts including transformational change programs
- Working with senior leadership to create alignment in order to support program success
- Developing holistic change management strategies that succinctly articulate how change will be managed in the context of a transformation program
- Identifying and deploying leading edge communication and stakeholder engagement tools and techniques
- Delivering programs that support agile / iterative transformation
- Leading and developing more junior resources
- Flexibility and ability to travel
Skills and attributes for success
- Demonstrate a thorough understanding of complex change concepts.
- Lead client engagement teams and work with a wide variety of clients to deliver quality professional services.
- Develop and successfully manage to project budget.
- Deliver quality services.
- Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables and within expected timeframes.
- Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.
- Develop and maintain productive relationships with client management.
- Focus on deliverables and client business priorities.
- Manage expectations of service.
- Understand the client's industry and recognize key performance drivers and business trends.
- Develop people and provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.
- Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge.
- Have a passion and understanding for financial services and recognize key performance drivers and business trends.
- Generate new business opportunities.
- Identify and deliver new business opportunities, including supporting RFP responses and client proposals
- Understand EY and its service lines and actively assess/present ways to serve clients.
- Develop long-term client relationships and networks.
- Develop relationships with other EY team members across all practices to serve client needs.
- Project management experience
- Experience managing staff on multiple projects and providing direction to team members
- Strong analytical and problem solving skills
- Excellent oral, written, and presentation skills
- High level of motivation and a self-starting attitude
- Ability to think outside of the box, thrive on new challenges
- Strong work ethic
- Effective organizationand time management skills with the ability to work under pressure and adhere to project deadlines
To qualify for the role you must have
- A degree and/or Master's degree with an emphasis in Business, Human Resources, Psychology
- Approximately 8-10 years of related professional services / external consulting work experience
- Experience in the following areas: Change Management, Stakeholder Management, Communications, Organizational Design, Training, and Culture change
- Experience in at least one of Banking, Capital Markets, Insurance and/or Wealth Management
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Bank Of America Financial Center Assistant Manager - LA Downtown Area United States, California, Los Angeles
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This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.
Responsibilities:
- Manages client traffic, engaging and appropriately routing clients, and fosters client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiatives prescribed by market leaders
- Drives operational excellence by engaging employees on business strategy
- Manages organizational priorities and effective execution
Required Qualifications:
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success and hold others accountable to results
- Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance
Desired Qualifications:
- Experience in financial services and knowledge of financial services industry, products and solutions
- Experience in mortgage, retail and/or hospitality
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual skills
Skills:
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral Management
Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC and loan Originators.
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Bank Of America Financial Center Assistant Manager - Wilmington United States, California, Los Angeles
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This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.
Responsibilities:
- Required Qualifications:
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success and hold others accountable to results
- Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance
- Desired Qualifications:
- Experience in financial services and knowledge of financial services industry, products and solutions
- Experience in mortgage, retail and/or hospitality
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual skills
Skills:
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral Management
Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent
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Boston Scientific Peripheral Vascular Sales Manager - Los Angeles South United States, California, Los Angeles
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Your responsibilities will include:
- Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
- Apply clinical knowledge, as related to product application, to evaluate identified complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis.
- Establish regulatory reportability decisions using event investigation and regulatory decision models.
- Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
- Write Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.
- Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
- Compose written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers.
- Approval of work completed by the team.
Required qualifications:
- Bachelors Degree
- Minimum of 5 years of experience in medical device complaint processing and reporting
- Self-motivated, goal-driven and results-oriented team player
- Excellent written and verbal communication skills
- Ability to apply critical thinking
- Excellent time management
Preferred qualifications:
- College Degree focus in Biology, Health Sciences, Biotechnology or Engineering preferred
- Experience with SAS, PowerBI, or TrackWise applications
- Experience reviewing scientific literature
The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.
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Bank Of America Senior Business Manager United States, California, Los Angeles
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Job Description:
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
The Senior Business Manager role is a key contributor to a Financial Advisor team in creating strategy and ensuring execution related to multiple metrics and priorities across the teams business plan and goal deliverables. Develops and manages the teams business plan and practice financials. Manages and drives complex financial- related initiatives to include: pricing strategy, profitability compared to revenue and time capacity. Interfaces with market and division leaders to ensure team strategy and initiatives support overall division market strategies and goals. Tracks progress with quantifiable business and activity goals and ensures team daily activities aligns with practice metrics, goals and objectives. Manages diverse administrative functions to include personnel processes and performance monitoring and coordination of team assignments, projects and key initiatives, and overall team client service strategy. Requires a thorough knowledge of the Merrill Lynch Wealth Management business functional area and products. Requires a working knowledge of general bank policies, programs and procedures and financial/accounting practices.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Role Responsibilities
- Create a business plan that translates practice vision into goals and regularly monitor and update as needed Provide leadership around team structure to deliver on the team's vision, goals, and business plan
- Establish and align practice operations to strategic vision
- Conduct team meetings to drive business plan execution
- Establish a pricing strategy aligned to the team's vision and ensures profitability of practice
- Define and communicate clear team roles and responsibilities
- Serve as a main point of contact, in partnership with office management team and HR/supervision, for HR, comp, operations and compliance related issues
- Coordinate work assignments across team to ensure completion
- Own the overall body of work for the team, delegating work assignments, monitoring for quality and completion and managing junior team members as needed
- Oversee execution of client service strategy and client review processes
- Serve as decision maker and team leader when senior advisors are unavailable
- Identify areas of opportunity to leverage specialists to maximize the team's capabilities in delivering the optimal client experience
- Establish budget and manage expenses regularly to include Business Development Account (BDA)
- Manage team compensation and incentives, including FA pools and splits as well as support staff compensation
- Lead the sourcing, assessing, hiring, and onboarding of new talent; and the off boarding of transitioning talent
- Regularly evaluate financial "health" of practice and work with equity partners to discuss any changes
Role Requirements
- Either Series 7 and 66 licenses or Series 7, 63, and 65 licenses; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support
- SAFE ACT Registration
- Individuals in this role are required to maintain a Form ADV -2B, which provides clients details on individuals experience and educational background, along with other requirements governed by the U.S. Securities and Exchange Commission (“SEC”)
- MBA preferred or maintain at least one firm approved designation
- Strong leadership abilities, communication and delegation skills
- Understanding of how to deliver a strong overall client experience
- Thorough knowledge and understanding of the suite of Wealth Management products and services
- Proven ability to manage risk and make sound decisions by having a deep understanding of industry regulations, supervisory requirements, and policies/procedures
- Ability to identify client needs and concerns, and articulate appropriate approach to align solutions to goals in a suitable and controlled way
- Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to increase growth and mitigate risk
- Ability to influence and demonstrate strong and effective leadership through clear communication and collaboration with other partners to make sound decisions with courage and conviction; demonstrated ability to influence to the desired outcome, without direct authority
- Minimum of 5 years’ experience performing specialist/analyst level responsibilities or equivalent industry experience
Skills:
- Administrative Services
- Customer Experience Improvement
- Project Management
- Sales Performance Management
- Strategy Planning and Development
- Business Acumen
- Business Analytics
- Candidate Screening
- Coaching
- Continuous Improvement
- Account Management
- Process Simplification
- Reporting
Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent
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EY Federal Tax Manager - Global Compliance Reporting Los Angele... United States, California, Los Angeles
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Business is constantly evolving, and more than ever, staying at the forefront is all about identifying and adapting to change. As a Tax Manager, you'll see this first hand by being immersed in the evolving tax environment through preparing and auditing income tax provisions, assisting with income tax filings, consulting on planning opportunities, and coaching and developing staff on your engagement teams.
Your key responsibilities
You'll spend your time supporting client engagements by coordinating day-to-day interactions with clients, reviewing staff work product, driving delivery of services to meet deadlines, developing internal team members, and managing engagement economics. You'll continuously build on technical competence by keeping up to date on trends, developments and technical authorities and apply them to complex situations. Identifying and resolving tax technical issues and sharing insights to improve our efficiency will be a key component. In addition, you'll partner with other team members to help identify new opportunities to leverage to your clients across multiple service lines.
Skills and attributes for success
- Providing our clients with domestic federal tax advice and guidance tailored to their unique needs
- Keeping up to date with ongoing trends and changes to legislation that will affect planning activities
- Supervising high-performing teams and sharing your experience and knowledge of leading-practices
- Developing the technical and soft skills of younger colleagues, and participating in the performance management process
- Building relationships at all levels both internally and externally, promoting a culture of collaboration
- Preparing practical recommendations to some of our clients' most complex tax issues
To qualify for the role you must have
- A Bachelor's degree in Accounting or a graduate degree in Tax or Law and approximately five years of related work experience
- CPA certification or licensed attorney status
- A background in tax compliance and accounting for income tax and a broad understanding of US income taxation
- Experience managing budgets and projects
- Knowledge of Microsoft Excel, Access and data mining tools
- The ability to prioritize when working on multiple projects, and the confidence to engage and integrate directly into our clients' teams
- Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you'll also have
- A proven record in a professional services environment
- Experience in coaching and mentoring junior colleagues
- Strong analytical skills and attention to detail
- The ability to adapt your work style to work with both internal and client team members
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $90,300 to $165,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $108,500 to $188,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
Share
Business is constantly evolving, and more than ever, staying at the forefront is all about identifying and adapting to change. As a Tax Manager, you'll see this first hand by being immersed in the evolving tax environment through preparing and auditing income tax provisions, assisting with income tax filings, consulting on planning opportunities, and coaching and developing staff on your engagement teams.
Your key responsibilities
You'll spend your time supporting client engagements by coordinating day-to-day interactions with clients, reviewing staff work product, driving delivery of services to meet deadlines, developing internal team members, and managing engagement economics. You'll continuously build on technical competence by keeping up to date on trends, developments and technical authorities and apply them to complex situations. Identifying and resolving tax technical issues and sharing insights to improve our efficiency will be a key component. In addition, you'll partner with other team members to help identify new opportunities to leverage to your clients across multiple service lines.
Skills and attributes for success
- Providing our clients with domestic federal tax advice and guidance tailored to their unique needs
- Keeping up to date with ongoing trends and changes to legislation that will affect planning activities
- Supervising high-performing teams and sharing your experience and knowledge of leading-practices
- Developing the technical and soft skills of younger colleagues, and participating in the performance management process
- Building relationships at all levels both internally and externally, promoting a culture of collaboration
- Preparing practical recommendations to some of our clients' most complex tax issues
To qualify for the role you must have
- A Bachelor's degree in Accounting or a graduate degree in Tax or Law and approximately five years of related work experience
- CPA certification or licensed attorney status
- A background in tax compliance and accounting for income tax and a broad understanding of US income taxation
- Experience managing budgets and projects
- Knowledge of Microsoft Excel, Access and data mining tools
- The ability to prioritize when working on multiple projects, and the confidence to engage and integrate directly into our clients' teams
- Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you'll also have
- A proven record in a professional services environment
- Experience in coaching and mentoring junior colleagues
- Strong analytical skills and attention to detail
- The ability to adapt your work style to work with both internal and client team members
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $90,300 to $165,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $108,500 to $188,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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