Job Description:
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
This job is responsible for performing a variety of specialized functions across a team of Financial Advisors, such as business management, business development, wealth planning, investment management, or relationship management. Key responsibilities include providing quality client service, and operations support and executing problems where extensive analysis and evaluation is required. Job expectations include having knowledge of the Merrill Wealth Management business and supporting team members as needed.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:
- Provides quality client service and effective operations support by resolving client issues and analyzing data to address risk issues and trends
- Escalates issues and provides resolution on complex inquiries, requests, and problems related to client concerns
- Documents client interactions and provides team members with time sensitive updates
- Attends client review meetings to capture notes, document in Salesforce, and tracks all actions/activities to ensure the highest level of client service is provided
- Provides advice and assists with training for team members
Skills:
- Account Management
- Business Acumen
- Customer Service Management
- Client Management
- Portfolio Management
- Referral Identification
- Referral Management
- Relationship Building
- Administrative Services
- Process Simplification
Required Qualifications:
- Series 7, 63/65 or 66 or equivalent; must maintain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support
- SAFE ACT Registration; ADV-2B Required
- Maintain at least one firm approved designation
- Understanding of how to deliver a strong overall client experience
- Thorough knowledge and understanding of the suite of Wealth Management products and services
- Possess and demonstrate strong communication skills
- Superior relationship management skills to partner effectively with specialists and across lines of business to meet the needs of clients
- Strong analytical skills with the ability to identify trends, root cause and effects and develop strategies to increase growth and mitigate risk
- Ability to make sound decisions by having a deep understanding of financial planning best practices and policies/procedures
- Ability to identify client needs and concerns and articulate appropriate approach to align solutions to goals in a suitable and controlled way
**The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; FINRA
High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)
