Customer Service jobs in United States, California, East Palo Alto

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.Key job responsibilities
1/Accelerating AWS Adoption through Delivery and Execution
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

The perfect candidate will have excellent communication skills, customer obsession, deep experience working with data warehouse technologies, preferably in large scale, distributed environments; and be very comfortable with networking and distributed architecture topics. You will have enthusiasm for digging deep and a flare for sharp technical communication, prioritization and organization.Key job responsibilitiesSolve challenging technical problems, often ones not solved before, at every layer of the stack.
Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.
Build high-quality, highly available, always-on products.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of cloud architecture
- Experience working with end user or developer communities

Key job responsibilities
Our System Development Engineers solve complex architectural problems with simple solutions, where scalability, reliability, and availability are a must. You will work on a highly collaborative team that is willing to take calculated risks to deliver quickly without sacrificing maintainability. You will join a team that values strong intuition and logical thinking, while seeking metrics and other data sources to confirm our beliefs. You will stretch yourself and grow. You will share your knowledge with others and help others achieve. Our team members own everything end to end: design, development, testing, and deploying through rapid iteration. Our team leaders empower you to move fast, make trade-offs without amassing unjustifiable tech debt, and insist on automating away operational inefficiencies.About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience in networking, storage systems, operating systems and hands-on systems engineering
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

- Experience working in an Agile environment using the Scrum methodology
- Experience utilizing AWS cloud solutions in a DevOps environment
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience with CI/CD pipelines build processes
- Experience building services using AWS products