Customer Service Representative jobs in United States, California, Cupertino
Amazon Sr Customer Solutions Manager Strategic United States, California, Cupertino
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You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Internal job description
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
These jobs might be a good fit
Amazon Principal Customer Success Specialist - United States, California, Cupertino
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You'll bring a proven track record of structuring and closing enterprise-level partnerships, along with deep experience in solution-based selling. Working closely with cross-functional teams, you'll align partnership strategies with product capabilities, ensuring successful integration and adoption of our APIs.
Key job responsibilities
* Initiate, develop, and oversee relationships with our most-strategic internal partners and our executive sponsors.
* Understand the needs of our Selling Partners and influence or grow our technology partners to address those needs.
* Manage complex relationships and business and technical requirements.
* Work with internal and cross functional teams to create and execute on strategic API business plans, inclusive of innovative demand generation, strategic GTM activities, and co-marketing campaigns,
* Drive results through business reviews to manage progress against a business plan.
* Implement programmatic mechanisms with key internal stakeholders that will allow us to operate at scale.
Basic Qualifications
- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
These jobs might be a good fit
Apple Service Reliability Engineer SRE United States, California, Cupertino
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- At least 5 years in a Site Reliability Engineering (SRE), DevOps role
- BS degree in computer science or equivalent field with 5+ years or MS degree with 3+ years experience, or equivalent.
- 5+ years of running services in a large scale *nix environment
- Understanding of SRE principles and goals along with prior on-call experience
- Extensive experience in managing the applications on AWS & Kubernetes
- Deep understanding and experience in one or more of the following - Hadoop, Spark, Flink, Kubernetes, AWS
- Fast learner with excellent analytical problem solving and interpersonal skills
- Experience supporting Java applications
- Experience on Big Data Technologies
- Experience working with geographically distributed teams and implement high level projects and migrations
- Strong communication skills and ability deliver results on time with high quality
These jobs might be a good fit
Apple Applied Machine Learning Engineer - Customer Feedback United States, California, Cupertino
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- Industry experience with applied machine learning.
- Industry experience in software engineering, data engineering, or similar.
- Strong fundamentals in problem solving, algorithm design, and model building
- Excellent verbal and written communication and presentation skills
- MS in Computer Science or related experience
- Working knowledge of applied Natural Language Processing.
- Strong hands-on experience in building large scale ML based solutions or in building and scaling distributed systems.
These jobs might be a good fit
Amazon Sr Customer Solutions Manager Strategic United States, California, Cupertino
Share
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
These jobs might be a good fit
Apple Machine Learning Engineer - Product Marketing Customer Analy... United States, California, Cupertino
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- 8+ years of hands-on programming skills for large-scale data processing
- Graduate degree required in Computer Science, Statistics, Data Mining, Machine Learning, Operations Research, or related field
- Excellent understanding of analytical methods and machine learning algorithms including regression, clustering, classification, optimization, and other advanced analytic techniques.
- 8+ years of proven experience building and scaling predictive models across distributed systems (eg: Spark, Kubernetes, GPU clusters), production model hosting, and handling end-to-end performance optimization to solve business problems.
- 8+ years of hands-on programming skills (Python, and/or Spark) for large-scale data processing, deriving key insights, developing machine learning models on structured and unstructured data, and with demonstrated success maintaining robust, high-throughput ML pipelines in a production environment.
- Comfortable with advanced deep learning frameworks (Tensorflow, PyTorch) and adept at designing and scaling ML platforms that include feature stores, automated retraining pipelines and CI/CD integration. Able to design systems to handle high-volume ML workflows and implement scalable, fault-tolerant solutions.
- Solid technical database and data modeling knowledge (Oracle, Hadoop, SnowFlake), and experience optimizing SQL queries on large dataset for performance-critical analytics.
- Able to work effectively on ambiguous data and constructs within a fast-changing environment, tight deadlines and priority changes
- Strong communication skills and ability to explain complex technical topics to both data science peers and non-technical business stakeholders, effectively presenting findings and recommendations to senior executives.
- Demonstrated success in partnering cross-functionally, guiding diverse technical teams, aligning business stakeholders, invested in collective success of teams and project outcomes.
These jobs might be a good fit
Apple Customer Success Manager Writer - Apple Ads United States, California, Cupertino
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- Bachelor’s degree in Journalism, Communications, Marketing, Advertising or related field.
- 8+ years professional writing experience, with a strong background in journalism, storytelling, or content marketing.
- Excellent writing, editing, and proofreading skills with a strong sense of structure, voice, and tone.
- A portfolio of published customer case studies or journalistic features.
- Strong interviewing and editorial skills with the ability to translate complex customer experiences into clear and compelling narratives.
- Strong interpersonal and communication skills—comfortable working with customers, including executives.
- Project management experience—able to juggle multiple deadlines and stakeholders with attention to detail.
- An understanding of campaign performance metrics and the value of highlighting customer success to drive business outcomes.
- B2B marketing experience, especially in a growth-stage or high-velocity marketing environment.
These jobs might be a good fit
Share
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Internal job description
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
These jobs might be a good fit
