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Service Desk Analyst jobs in United States, Arizona, Tucson
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Company
Job type
Job categories
Job title (1)
United States
Arizona
Tucson
3 jobs found
16.04.2025
T
Tesla Field Service Technician Crew Based Commercial United States, Arizona, Tucson
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Layout and assist in the assembly of solar modules /array, mounting hardware, and electrical equipment. Organize trucks for installs/removals for the upcoming day making sure everything is neat and organized....
Description:
What You’ll Do What You’ll Bring
- Layout and assist in the assembly of solar modules /array, mounting hardware, and electrical equipment
- Organize trucks for installs/removals for the upcoming day making sure everything is neat and organized
- Able to perform required preventive maintenance activities on Commercial PV systems and capable of training/mentoring others in the team as needed
- Respond to corrective maintenance cases on all commercial energy products and updating online case logs accurately
- Respond to customers’ concerns with the performance or functionality of their system
- Minimum 2 years' experience PV equipment and installation, preferably commercial or utility scale and with extensive knowledge of electrical wiring and equipment and have the ability to read electrical plan sets and equipment manuals
- Previous experience working with power/hand tools, electrical equipment, and ability to navigate numerous computer applications and technology independently
- Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently and work in extreme environments (example: hot sun, cold, crawl spaces, etc). These positions require working at heights including on rooftops, climbing ladders and stairs
- Capable of performing repetitious duties, including lifting, bending, and standing for long periods of time up to 12 hours a day and have the ability to safely handle tools and materials such as: ladders, inverters, solar panels, panel boards, batteries, and other similar electrical equipment, lumber, roofing materials, etc
- Ability to climb and utilize equipment on site including various ladders rated for 300 lbs. and must meet OSHA fall protection standards for at height work limited at 300 lbs. and must also be able to meet equipment standards for fall protection (harness, anchor, ropes, etc.) with a maximum capacity of 310 lbs.
- Valid driver’s license required
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16.04.2025
I
Intuit Service Desk Analyst United States, Arizona, Tucson
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Troubleshoot software, hardware and connectivity issues remotely. Troubleshoot video conference issues. Ability to understand & articulate root cause on customer issues. Log all Service Desk contacts into Incident Management System...
Description:
Responsibilities
- Troubleshoot software, hardware and connectivity issues remotely.
- Troubleshoot video conference issues.
- Ability to understand & articulate root cause on customer issues.
- Log all Service Desk contacts into Incident Management System (ServiceNow)
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
- Familiarity with encryption and security tools and triage within this environment.
- Assist customers in gaining access to various systems and servers.
- Provide support for remote employees using Island Secure Browser, Microsoft Cloud PC, Zoom, and Amazon Connect.
- Deploy/patch software using WorkspaceOne UEM, Nexthink, and Zoom Remote Control.
- Communicate call trends and challenges during team meetings.
- The ability to take on small projects from start to finish
- Knowledge Base and process documentation skills.
- Work closely with the team to resolve or properly close aging tickets.
- Showcase extreme ownership when managing issues, allowing for clear documentation and tracking of progress towards resolution.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Analyze and resolve incidents with a goal of 90% First Call Resolution
Qualifications
- Prior Service Desk or Desktop Support experience required
- One year of desktop-based hardware support experience preferred
- Incident Management experience - ServiceNow
- Basic user & security group Active Directory administration knowledge
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
- Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)
- Experience with using and troubleshooting Collaboration & Productivity tools such as: Zoom, G-Suite, & Slack
- Familiarity supporting MFA and VPN issues
- Familiarity with wired and Wi-Fi Networking
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04.04.2025
T
Tesla Solar Maintenance Technician Residential Energy Service United States, Arizona, Tucson
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Supporting the Crew Lead and Electrician on the successful servicing and Maintenance of Tesla’s solar products. Attending weekly team meetings and mandatory training sessions on new products, best service practices,...
Description:
What You’ll Do What You’ll Bring
- Supporting the Crew Lead and Electrician on the successful servicing and Maintenance of Tesla’s solar products
- Attending weekly team meetings and mandatory training sessions on new products, best service practices, and standard workmanship guidelines
- Following building standards and codes when installing and servicing panels and support structures
- Assisting with routine maintenance on energy systems
- Managing time and tasks effectively with a sense of urgency
- Providing an exceptional customer experience to all customers
- Experience in roof work, general construction or carpentry preferred
- Ability to safely handle power tools, hand tools as well as materials such as ladders, inverters, solar panels, panel boards, batteries and other similar electrical equipment, lumber, roofing materials, etc.
- Excellent problem-solving skills
- Excellent attendance is essential for the team to achieve success
- Travel is mandatory and will vary dependent on business needs. Employees must be able to travel for up to 2 weeks at a time, several times a year to various locations within the US
- Must be able to work at great heights, work in extreme environments , perform prolonged periods of repetitious duties, and lift at least 50 pounds frequently
- Valid driver's license required
Show more
These jobs might be a good fit
Share
Layout and assist in the assembly of solar modules /array, mounting hardware, and electrical equipment. Organize trucks for installs/removals for the upcoming day making sure everything is neat and organized....
Description:
What You’ll Do What You’ll Bring
- Layout and assist in the assembly of solar modules /array, mounting hardware, and electrical equipment
- Organize trucks for installs/removals for the upcoming day making sure everything is neat and organized
- Able to perform required preventive maintenance activities on Commercial PV systems and capable of training/mentoring others in the team as needed
- Respond to corrective maintenance cases on all commercial energy products and updating online case logs accurately
- Respond to customers’ concerns with the performance or functionality of their system
- Minimum 2 years' experience PV equipment and installation, preferably commercial or utility scale and with extensive knowledge of electrical wiring and equipment and have the ability to read electrical plan sets and equipment manuals
- Previous experience working with power/hand tools, electrical equipment, and ability to navigate numerous computer applications and technology independently
- Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently and work in extreme environments (example: hot sun, cold, crawl spaces, etc). These positions require working at heights including on rooftops, climbing ladders and stairs
- Capable of performing repetitious duties, including lifting, bending, and standing for long periods of time up to 12 hours a day and have the ability to safely handle tools and materials such as: ladders, inverters, solar panels, panel boards, batteries, and other similar electrical equipment, lumber, roofing materials, etc
- Ability to climb and utilize equipment on site including various ladders rated for 300 lbs. and must meet OSHA fall protection standards for at height work limited at 300 lbs. and must also be able to meet equipment standards for fall protection (harness, anchor, ropes, etc.) with a maximum capacity of 310 lbs.
- Valid driver’s license required
Show more
These jobs might be a good fit
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Service Desk Analyst job opportunities in the United States, Arizona, Tucson area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.