Tech Support jobs in United States, Arizona, Tempe
Amazon Support Engineer IV SPTO Tools United States, Arizona, Tempe
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The SPTO Tools Program team is responsible for the customer relations management tools and technology used in the day to day operations at Amazon. The team is also responsible for reducing the cost to serve or operational expense for a contact, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages CRM tools developed inhouse by Amazon to deliver the service and associated goals. As a Support Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows and AWS Connect Contact Flows. You will work with the Selling Partner Trust Operations (SPTO) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross functionally with Operations, Product Managers, Software Engineers, Business Analysts, Data Scientists and Program Managers on medium to large scale projects ensuring clear communication of project status, timelines and any challenges in Product Delivery. In addition, you will develop ownership of support engineering processes to improve the product development lifecycle of CRM Tools.Key job responsibilities
• Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
• Design, develop, test, launch and improve self-service software products such as Paramount workflows.
• Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.
• Engage with software development teams to understand and guide evolving program technology.
• Deep dive technical product or operational issues to propose and implement simple and effective solutions.
• Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
• Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous improvement methodologies.
• Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
• Complete analysis and present periodic reviews of operational performance and KPIs.
• Think proactively and work to prevent support issues before they are realized.A day in the life
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience with automatic contact routing, VoIP and any contact center case management tools
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or Master's degree
Preferred Qualifications
- Experience in cloud based solution (AWS or equivalent), system, network and operating system
- Knowledge of web services, distributed systems, and web application development.
- Experience with programming/mark up/scripting languages (Java, JavaScript, Ruby, SQL, Markdown, HTML and CSS).
- Experience with developing and integrating Agentic AI solutions.
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JPMorgan Check Testing Support Associate United States, Arizona, Tempe
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As awithin the Global Corporate Banking team at JPMorgan Chase, you will play a crucial role in managing client relationships helping internal partners navigate the check testing process. You will work closely with internal partners to review check images, evaluate testing results, translate results into user-friendly and plain-language guidance, meet with internal partners and clients upon request, enhance processes, and contribute to the team's mission of operational excellence. Your role will be pivotal in improving client experience and driving efficiency in banking operations. You will collaborate with Global Service & Operations teams to provide flawless service, suggest improvements to procedures, and meet with internal partners and leaders to execute upon those improvement ideas and programs. Your contributions will help shape the future of client onboarding and support within the Global Corporate Bank.
Job Responsibilities
- Evaluate and process all MICR and PVE rejected check testing results.
- Resolve complex requests and troubleshoot problems with Operations.
- Act as a liaison between testing team and Client Service/Onboarding units.
- Address client issues that fall outside of internal and client Service Level Agreements (SLAs).
- Recommend process and procedure improvements.
- Function as a lead contributor with advanced knowledge of check testing standards.
- Participate in department and team projects to exceed client expectations.
- Establish and maintain relationships with internal clients at multiple levels.
Required Qualifications, Capabilities, and Skills
- Minimum of five years of relevant experience in process management and/or operational excellence.
- Excellent organization and time management skills.
- Keen attention to detail and ability to handle multiple differing requests.
- Client-focused and detail-oriented approach.
- Quick learner with excellent analytical skills.
- Effective communication, teamwork, and cooperation.
- Ability to understand complex processes and maintain composure in stressful situations.
Preferred Qualifications, Capabilities, and Skills
- Bachelor's degree preferred.
- Experience in improving process efficiency.
- Knowledge of commercial banking, corporate and investment bank, or treasury services operations.
- Ability to think out of the box to resolve client problems.
Additional Information:
- This role requires working in the office five days a week
- Relocation assistance is not available for the role
- Role is not eligible for H1B or Sponsorship
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Wells Fargo Business Relationship Support Associate United States, Arizona, Tempe
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In this role, you will:
Be responsible for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts
Evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Present recommendations to resolve and exercise independent judgment
Develop expertise in the policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal and external customer
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Customer service experience
Knowledge and understanding of financial services or call center environment
Ability to manage initiatives involving process improvements
Ability to provide leadership by coaching, training, and mentoring
Problem solving skills
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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Amazon Business Analyst Relay Operations Center Tech Analytics United States, Arizona, Tempe
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This is a technical lead role responsible to design, implement and scale: (1) Security and Governance to protect sensitive data, define access controls ensuring compliance with regulatory requirements, (2) Permissions strategy, (3) Policies and procedures for other engineers to ensure published content meets quality and performance benchmarks, and (4) DevOps and ML Ops. The role will also drive collaboration among BI engineers and foster knowledge sharing and act as a SPOC for the data engineering teams.Key job responsibilities
- Optimize and organize data pipelines into the visualization environment (QuickSight); contribute to data design, data modelling and data extracts/transforms.
- Build and manage ML pipelines, adapting CI/CD practices, model deployment, orchestration.- Define technical requirements for Data Engineering teams.
- Work in a genuinely global environment.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Engineering, Math, Finance, or related discipline.
- Professional experience working with large data sets and writing complex SQL queries to pull data.
- Relevant experience in a BI Engineer or Systems Admin role.
- Python mastery.
- Understanding of DevOps and ML Ops Concepts, version control, CI/CD pipelines, testing and monitoring, infrastructure automation.
- Ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner.
- Excellent communication (verbal and written) and interpersonal skills.
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Amazon Software Development Engineer II Sort Tech United States, Arizona, Tempe
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We are looking for Software Engineers with solid software engineering experience involving solving complex problems. You will work on key initiatives supporting our rapid evolution and growth of the transportation network and in the process solve some of our most challenging problems.Key job responsibilities
In this role you will:
* Write high-quality, efficient and testable code
* Build highly available, secure, distributed systems in a microservice architecture.
* Collaborate with some of the best engineers in the industry to work on complex challenges in large-scale computing and find out what it takes to engineer systems at “Amazon Scale”.
* Own and operate the systems that you build based on real-time customer data.
* Contribute and drive planning, implementation, testing, operations, and process improvement as a member of an Agile team.
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
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Amazon SDE II - Selling Partner Identity Verification Registration ... United States, Arizona, Tempe
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Key job responsibilities
-Develop large scale, high performance, high reliability systems.-Innovate based on new ideas and build comprehensive system/features.
A day in the life
An engineer in Selling Partner Identity Verification Tech will spend their day collaborating with their teammates on designs for new systems, providing code review feedback for their peers, writing code to implement new software as well as update legacy software, working with business partners to define requirements and drive better experiences for our customers.
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
These jobs might be a good fit
Amazon SDE II - Selling Partner Identity Verification Registration ... United States, Arizona, Tempe
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Key job responsibilities
-Develop large scale, high performance, high reliability systems.-Innovate based on new ideas and build comprehensive system/features.
A day in the life
An engineer in Selling Partner Identity Verification Tech will spend their day collaborating with their teammates on designs for new systems, providing code review feedback for their peers, writing code to implement new software as well as update legacy software, working with business partners to define requirements and drive better experiences for our customers.
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
These jobs might be a good fit
Share
The SPTO Tools Program team is responsible for the customer relations management tools and technology used in the day to day operations at Amazon. The team is also responsible for reducing the cost to serve or operational expense for a contact, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages CRM tools developed inhouse by Amazon to deliver the service and associated goals. As a Support Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows and AWS Connect Contact Flows. You will work with the Selling Partner Trust Operations (SPTO) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross functionally with Operations, Product Managers, Software Engineers, Business Analysts, Data Scientists and Program Managers on medium to large scale projects ensuring clear communication of project status, timelines and any challenges in Product Delivery. In addition, you will develop ownership of support engineering processes to improve the product development lifecycle of CRM Tools.Key job responsibilities
• Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
• Design, develop, test, launch and improve self-service software products such as Paramount workflows.
• Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.
• Engage with software development teams to understand and guide evolving program technology.
• Deep dive technical product or operational issues to propose and implement simple and effective solutions.
• Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
• Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous improvement methodologies.
• Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
• Complete analysis and present periodic reviews of operational performance and KPIs.
• Think proactively and work to prevent support issues before they are realized.A day in the life
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience with automatic contact routing, VoIP and any contact center case management tools
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or Master's degree
Preferred Qualifications
- Experience in cloud based solution (AWS or equivalent), system, network and operating system
- Knowledge of web services, distributed systems, and web application development.
- Experience with programming/mark up/scripting languages (Java, JavaScript, Ruby, SQL, Markdown, HTML and CSS).
- Experience with developing and integrating Agentic AI solutions.
These jobs might be a good fit
