Support Technician jobs in United States, Arizona, Chandler

Key Responsibilities

When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.

Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology

Basic integration knowledge

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

Minimum Qualifications

• Bachelor's Level Degree and related work experience of 2 years or equivalent work experience

• Experience troubleshooting electrical and mechanical equipment

• Experience of PC Networking and troubleshooting software and networking issues

• Excellent communication and customer interfacing skills and good interpersonal skills

• Computer literacy including Excel, PowerPoint and Word

• An adaptable approach to working hours and locations

• A flexible approach to work responsibilities, enabling both independent and team working

• Ability to work alone or unsupervised for extended period of time, often in challenging situations

• A systematic and logical approach to problem solving

or at +1-408-352-2808

Job Description:

Daily tasks will typically cover one or more operations areas, and may include, but are not limited to: document uploading, account maintenance/updates, data entry/remediation, and other administrative tasks as needed to support front-line Financial Solutions Advisors as they work directly with clients to transition accounts to beneficiaries, executors, and inheritors.

Required Qualifications:

• Excellent interpersonal and oral/written communication skills

• Strong time management and organizational skills, ability to multi-task and operate efficiently in high-stress settings

• Ability to adapt and embrace change in a highly evolving environment

• Attention to detail and high quality of work standards

• Previous knowledge of client account services and structure is preferred

• Knowledge of asset transition process is preferred

• Possess a problem-solving mentality and the ability to use personal resources to find and implement solutions

• Grasp complex, technical material quickly

• Self-starter with a track record of initiative in normal day to day job duties and proposing solutions to improve efficiency through processes.

Desired Qualifications:

• Form and maintain strong working relationships with internal business partners while working together to better serve clients

• Proactively identify opportunities for process improvement

• Knowledge of Merrill systems including CEW, KDC, CMC cases, CDOL, branch scanning, etc.

• Knowledge of asset transition process is preferred

Additional Skills used:

• Business Operations Management
• Customer Service Management
• Prioritization
• Reporting
• Trade Operations Management
• Data Collection and Entry
• Data and Trend Analysis
• Organizational Effectiveness
• Process Management
• Quality Assurance
• Customer and Client Focus
• Oral Communications
• Research Analysis
• Written Communications

This job is responsible for standard transaction processing, reconciliation, and resolution of research requests supporting the wealth management business. Key responsibilities include providing quality service and effective and efficient operations support for internal business partners and/or external clients. Job expectations include operating with some independence and referring more complex issues and escalations to the team lead or manager.

Responsibilities:

• Performs standard transaction processing and reconciliation according to the established guidelines and procedures
• Responds to client inquiries through numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-ups, and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution

Job Description:

Daily tasks will typically cover one or more operations areas, and may include, but are not limited to: document uploading, account maintenance/updates, data entry/remediation, and other administrative tasks as needed to support front-line Financial Solutions Advisors as they work directly with clients to transition accounts to beneficiaries, executors, and inheritors.

Required Qualifications:

• Excellent interpersonal and oral/written communication skills

• Strong time management and organizational skills, ability to multi-task and operate efficiently in high-stress settings

• Ability to adapt and embrace change in a highly evolving environment

• Attention to detail and high quality of work standards

• Previous knowledge of client account services and structure is preferred

• Knowledge of asset transition process is preferred

• Possess a problem-solving mentality and the ability to use personal resources to find and implement solutions

• Grasp complex, technical material quickly

• Self-starter with a track record of initiative in normal day to day job duties and proposing solutions to improve efficiency through processes.

Desired Qualifications:

• Form and maintain strong working relationships with internal business partners while working together to better serve clients

• Proactively identify opportunities for process improvement

• Knowledge of Merrill systems including CEW, KDC, CMC cases, CDOL, branch scanning, etc.

• Knowledge of asset transition process is preferred

Additional Skills used:

• Business Operations Management
• Customer Service Management
• Prioritization
• Reporting
• Trade Operations Management
• Data Collection and Entry
• Data and Trend Analysis
• Organizational Effectiveness
• Process Management
• Quality Assurance
• Customer and Client Focus
• Oral Communications
• Research Analysis
• Written Communications

This job is responsible for standard transaction processing, reconciliation, and resolution of research requests supporting the wealth management business. Key responsibilities include providing quality service and effective and efficient operations support for internal business partners and/or external clients. Job expectations include operating with some independence and referring more complex issues and escalations to the team lead or manager.

Responsibilities:

• Performs standard transaction processing and reconciliation according to the established guidelines and procedures
• Responds to client inquiries through numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-ups, and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution