Administrator jobs in United States, Arizona, Chandler

Key responsibilities:

• Maintain and support the ServiceNow platform while adhering to bank policies and standards

• Manage ServiceNow code quality control processes and routines

• Lead and mentor a team of operations specialists assigned to work on ServiceNow

• Respond to incidents for application availability issues as part of on-call duties

• Respond to incidents/pages for application functional issues or questions as part of daily duties

• Use your technical knowledge to triage service availability issues and restore service

• Research and resolve system defects, lead root cause analysis, and drive permanent resolution

• Ensure appropriate monitoring is in place and maintained to ensure application availability

• Participate in software release implementation meetings

• Participate in and coordinate maintenance activities

• Prepare and maintain application support/process documentation

• Develop management jobs, automation routines, or deployment scripts

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities

• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements

• Performs all responsibilities of team members from applicable teams

• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

• Participates and helps with resource interviews and onboarding processes

• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

Required Qualifications:

• 5+ years of experience with ServiceNow development and engineering with emphasis on platform management

• Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification

• Proven experience as an ServiceNow administrator in a highly-regulated environment

• Experience in maintaining multiple ServiceNow environments

• Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle

• Experience supporting ServiceNow integrations for security, risk, and compliance

• Experience with ServiceNow instance cloning and management

• Experience maintaining both Windows and Linux MID servers

Desired Qualifications:

• Bachelor's Degree in Computer Science or related field

• ServiceNow certified implementation specialist (CIS)

• ServiceNow certified application developer (CAD)

• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards

• Experience leveraging MID servers for integration and automation

• Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets

Skills:

• Collaboration

• Influence

• Risk Management

• Result Orientation

• Stakeholder Management

• Adaptability

• Automation

• Project Management

• Solution Delivery Process

In this role, you will:

• Support in implementation of initiatives related to operations and Business Execution across multiple lines of business
• Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
• Perform moderately complex cross organizational administrative, transactional, and operational tasks including policy or process changes, process improvements, and technology enhancement tasks
• Receive direction from supervisors
• Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business
• Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives
• Compile and package for Credit team review commercial loan requests, including financial statements, tax returns, credit reports, and supplemental financial data to assess borrower capacity, capital, character, collateral, and conditions.
• Prepare comprehensive inventory line takedown packages for Credit team review. This includes detailed knowledge of the line approval conditions, program and non-program customer relationships, and identifying takedown risk factors including financial statement compliance, line availability, and validating loan payment and collateral audit status.
• When requested, prepare accurate data analysis reports for the Credit team and Senior Credit and Sales Managers.
• Maintain a thorough understanding of the Seibel, AIMS, and COMS system applications.
• Ensure adherence and compliance to Credit Policy and outside regulations.
• Conducts research, performs analysis, and assists with major organization-wide projects and/or potential issues for existing systems and or processes. Coordinates or assists with the development, testing and deployment of business, system, product and operational changes. Involved at some level throughout the entire life-cycle of projects assigned. Offers alternatives throughout the process.
• Coordinate system and processing changes with other departments such as operations, product development and regulatory staff to ensure compliance with state law and regulatory reporting requirements.

Required Qualifications:

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficient in Microsoft products and lending applications such as Siebel, AIMS, and COMS.
• Work well independently sometimes with limited supervision.
• Strong attention to detail with accurate information processing and high-quality standards.
• Excellent verbal and written communication skills for clear and effective collaboration.
• Strong time management skills to prioritize tasks and meet deadlines.
• An analytical mindset to evaluate data, identify patterns, and develop insights.
• Team-oriented mindset with the ability to collaborate and coordinate across departments
• Excellent organizational and time management skills, with the ability to handle multiple transactions simultaneously

Job Expectations:

• This position is not eligible for Visa sponsorship

• This position offers a hybrid work schedule

• Willingness to work on-site at stated location on the job opening.

• Specific compliance policies may applyregardingoutside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.