Sales Manager jobs in United States, Alabama, Dothan

Key Responsibilities

• Supervise the HRSD Support team (to be organized by country/language).
• Act as a team leader: ensure onboarding activities, presence, availability, access rights, tools, etc.
• Participate in the development of a Service Delivery cross-training plan and ensure team members become appropriately trained.
• Escalation points for support team to resolve complex issues.
• Monitor tickets, activities & performance of the team daily.
• Ensure strong quality as well as productivity standards & accountability within the team.
• Coach team members to drive improvements and service standards.
• Build strong relationships with key customers & partners (HR Service Center (HRSC), Employees & HR community) to meet end-user expectations.
• Partner with the HRSC and EMEA HR Team to the tiered governance structure.
• Execute continuous improvement activities across HRSD Support Team and support HR Center of Excellence (CoEs) to improve core HR processes.
• Support Service delivery analysts in issue resolution by providing information on root-cause analysis and execute intervention plans to address issues systemically. Act as point of escalation for any issue resolutions with HR services provided.
• Participate in and represent EMEA region in regular HR Service Delivery activity/performance review meetings.
• Ensure work is supported by appropriate documentation which is reviewed, updated, and maintained on a routine basis.
• Partner with Regional Process Lead to ensure appropriate processes are in place.
• Support optimization and updates to HR processes (methods & procedures) working with the HRSC.
• Track Service Level Agreements (SLAs) and measure achievement against team/individual performance criteria.
• Monitor cases to ensure quality and consistency across EMEA by providing feedback and coaching HR Service Delivery Support team where necessary.
• Ensure services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements.
• Ensure that the HR Service Delivery Support team prioritizes activities in accordance with SLAs/Key Performance Indicators (KPIs).
• Oversee the dispatching of cases within the HRSD Support team.
• Monitor the volume of cases and activities against available resources.
• Escalate and solve difficult cases and manage customer relationships where necessary.
• Lead, develop and coach Support the team in their professional development needs by ensuring they receive ongoing regular feedback, training and help in identifying, supporting and achieving agreed development objectives.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration or related field.
• At least 5+ years of experience preferably in Talent Acquisition, Total Rewards, Benefits administration, HR Shared Services.
• Experience managing and coaching a team.
• Language skills required English fluency required and another European language highly desired.
• Strong communication and writing skills in English and desirable in another European language
• Experience with Workforce and case management systems, preferred experience with SuccessFactors and ServiceNow.
• Experienced in MS Office Applications (Excel, Word, PowerPoint).
• Analytical & problem-solving skills.

Additional Qualifications & Competencies:

• Customer service orientation: ability to provide excellent support and service to internal and external clients
• Attention to detail: Ensuring accuracy and thoroughness in all tasks
• Team Collaboration: Ability to work effectively within a team and across departments
• Adaptability: Flexibility to handle changing priorities and workloads
• Leadership skills: ensure and assist the team to achieve business goals.
  

Required qualifications:

Bachelors' degree or equivalent work experience.
1+ years of relevant experience in corporate setting, healthcare industry or sales.
Strong analytical, selling, and problem-solving skills
Demonstrates a strong technical and clinical aptitude to be able to discuss & explain complex product information & complete extensive training programs
Must be able to work flexible hours and travel when needed.

Preferred qualifications:

The anticipated annualized base amount or range for this full time position will beplus variable compensation governed by the Sales Incentive Compensation Plan(which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About the Role:

Under supervisory direction, assist in the daily support of products, processes, materials, and equipment in order to achieve production goals (i.e., quality, delivery, cost, productivity, and safety).

Your Responsibilities Include:

• May execute the following responsibilities:
• Works cooperatively with R&D, Process Development, Quality, Production, Regulatory, Equipment Engineering, Supply Chain, and Marketing to ensure project success.
• Identifies and implements improvements (e.g., yields, processes, and productivity).
• Undertakes and successfully completes simple or basic product support tasks to include any of the following: verifying specifications, maintaining product/process documentation, testing processes, equipment, raw materials and product, and validating equipment processes.
• Assists in inventing/creating concepts and designs/approaches for new processes/test methods.
• Designs, procures, and fabricates basic equipment, tooling and fixtures.
• Designs and coordinates rudimentary engineering tests and experiments.
• Summarizes, analyzes, and provides recommendations from test results.
• Performs troubleshooting on existing products/process problems as related to design, material, or processes.
• Prepares standard reports/documentation to communicate results to the technical community.
• Assists in the identification and implementation of production goals.
• Trains operators/technicians on new processes and/or test procedures.

What We’re Looking For:

• Bachelor's degree in Mechanical, Electromechanical, Electronic, Biomedical, Chemistry, Industrial, Electrical Industrial Maintenance.
• English Level: B2(70% - 79%).
• Able to work during shift C (10:00 pm to 6:00 am)
• Desired knowledge: Problem Solving, Regulatory Industrymanagement, Networking, Process Validations, Tools (Statistics, Technical Manuals, Kaizen, Six Sigma), DOE, Statistical and Experimental Analysis