＜職務内容＞

• 病院内における医療機器（画像診断装置）の新規設置、導入業務。
• 顧客装置の安定稼働を目的として保守点検および故障修復業務とそれに伴う請求等の業務。
• 顧客とコミュニケーションを行い、顧客満足度の改善維持向上を行う。
• 顧客からのクレームを受け部内外関係者へ適切にエスカレーションを行い問題解決を図る。

• 電気/機械系のフィールドサービス経験1～2年以上（未経験者の場合は電気/コンピューター/ネットワークの基礎知識）
• 顧客に論理的に発生事象を説明できるコミュニケーションスキル
• オペレーション改善を目的として自分の考えを持ち提案し実行する能力
• マニュアルを読解し点検・修理を正確におこなうスキル
• 顧客サイトにて発生した問題に対して正確にエスカレーションし解決に導くことが出来る能力
• 普通自動車免許

＜あれば好ましい要件＞

• X線作業主任者資格
• 英語力

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Leadership & Culture

• Lead, coach, and support a high-performing team to reach their full potential.
• Foster a culture of candor, creativity, and continuous improvement, centered around patients and people.
• Promote servant leadership principles to inspire growth and engagement.

Customer Success & Innovation

• Enable customer success through innovation, efficiency & through transformation programs, focused on patient safety & user experience, enabled by digital technology adoption, clinical differentiation & workflow optimization
• Drive customer satisfaction and success through innovation, efficiency, and transformation programs.
• Focus on patient safety, user experience, and digital technology adoption.
• Optimize clinical workflows and differentiate through clinical excellence.

People Leadership & growth

• Foster a culture where people flourish—by attracting top talent, unlocking individual potential through meaningful performance development, and shaping the next generation of leaders through intentional succession planning
• Ensure team commitment to both individual and shared goals
• Retain & grow talent and continually develop pipeline for critical positions in partnership with human resources team. Guarantee the team is committed to individual & team targets

Strategic Engagement & Advisory

• Engage early with key stakeholders in public and private healthcare modernization programs.
• Act as a senior advisor and coach to customer organizations, helping scope challenges and architect solutions using the PCS & HCS portfolio.

Market Strategy & Product Positioning

• Regionalize product positioning and pricing strategy aligned with international segment profitability.
• Understand market and competitive dynamics to lead strategic discussions on product positioning and pricing.
• Execute Value Creation and Care Area strategies tailored to local market needs.

Commercial Excellence & Channel Management

• Strengthen product management capabilities across segments, modalities, and channels.
• Increase market visibility by driving systematic funnel management & grow commercial intensity. Reinforce channel partner engagement & performance excellence
• Collect and share market insights to inform international strategy.
• Drive channel partner engagement, performance excellence, and funnel management.

Academic & Clinical Partnerships

• Expand partnerships with academic institutions, KOLs, and medical societies (e.g., Anesthesia, Cardiology).
• Partner with Marketing and Product Mgnt teams to develop strategic KOL management programs (User meetings, Speaker engagements, congresses, knowledge exchange, white papers ) and expand engagement with reference sites to drive customer satisfaction and state of the art implementation of our clinical differentiation
• Collaborate with marketing to produce clinical evidence and strengthen strategic account relationships .

Sales Enablement & Education

• Deliver educational programs to direct and indirect sales channels.
• Ensure readiness for new product introductions (NPIs), including regulatory approvals, training, and system configurations.

Operational Excellence

• Lead the operating reviews (monthly/weekly) and simplify operations through lean thinking and mindset & by prioritizing well defined KPIs in a spirit of continuous improvement and problem solving mindset
• Manage inventory health, PSI projections, and demonstration efficiency.
• Own performance metrics and implement countermeasures when needed.
• Influence GTM and commercials metrics such as funnel, visibility, pacing, SFDC engagement and loss report
• Responsible to translate demand through disciplined projections together with S&OP team;
• Responsible to maintain health inventory levels according to set targets and comply with LSI policies

Performance Metrics & Financial Targets

• Achieve targets for market share, win rate, revenue growth, and revenue generation per socket
• Influence GTM and commercial metrics (funnel, pacing, SFDC engagement).
• Deliver franchise metrics (Orders, sales, CM, WR, VISI, SHARE, CCR, OTRW, OD Volume, Upgrade)
• Align budget creation with intercom and ensure delivery of franchise metrics (orders, sales, CM, WR, etc.)

Lifecycle & Service Management

• Develop lifecycle programs with service sales to drive franchise growth and installed base retention in partnership with Service Sales team
• Drive Franchise growth with commercial, product teams and channel partners w/ best in class IB retention (EOGS) in that process inc Svc,C&A offering
• Partner with service leadership in the LCT to achieve service targets (e.g., capture rate) and co-lead the effort to upsell and grow lifecycle revenue

Education & Experience

• Bachelor’s degree in Engineering, Business Management, or a related field; Master’s degree preferred.
• Minimum 10+ years of progressive leadership experience in Business Management, Product Marketing/Development, or equivalent roles within the healthcare industry.
• At least 8 years of direct experience in the healthcare sector, with deep understanding of market dynamics and customer needs.
• Proven track record in sales, product management, and/or marketing—experience in high-tech capital equipment is a strong asset.
• Experience managing matrix organizations, multi-cultural teams, and multi-market businesses.

Leadership & Business Acumen

• Demonstrated business management and resource allocation skills, including strategic planning and business plan development.
• Strong financial acumen and organizational planning capabilities.
• Proven ability to drive and execute rigorous operating mechanisms in alignment with GE standards.
• Deep knowledge and domain expertise in the field of Emergency, Operative and Critical care (ECO). Knowledge of GE Healthcare’s product and service portfolio would be a plus.

Strategic Thinking & Execution

• Ability to think on the spot, respond quickly to challenges, and resolve complex solution pain points.
• Skilled in project management, including the development and execution of complex, cross-functional plans.
• Comfortable navigating ambiguity, with strong strategic agility, risk assessment, and results orientation.

People Leadership & Influence

• Exemplary people management, people and customers centered leadership, including strong team building, coaching, talent growth and sales enablement.
• Demonstrated ability to energize, develop, and influence individuals and teams at all levels.
• Experience working, communicating and partnering with C-level executives in large healthcare organizations.
• Strong interpersonal skills, with creativity, curiosity, and the ability to build rapport and foster collaboration .

Communication & Relationship Building

• Fluent in English; additional languages are a plus.
• High-level presentation and communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
• Advanced negotiation, influencing, and problem-solving capabilities.
• Proven ability to build and maintain strategic relationships with internal and external stakeholders.
• Strong commitment to compliance and ethical standards.

Other Requirements

• Willingness and ability to travel within the assigned geographic region.
• Ability to operate effectively in a dynamic, multi-tasking environment with a customer-first mindset.

Duties will include:

• Being the focal point for complex service escalations. Driving solutions by interfacing between local field service and product engineering teams.
• Leading first-in-country installations of new products, options and upgrades.
• Providing the voice of service to product engineers. Capturing serviceability and quality feedback from the field to drive continual product improvement and service productivity. Assisting with service readiness for New Product Introductions.
• Once fully expert, providing product service training to local and regional Field Engineers.

Required Qualifications

• Relevant Engineering Degree
• At least 5 years’ experience of hands-on technical service in the modalities of X-Ray and/or Surgery
• At least 2 years’ experience in a Technical leadership role. For example, Team Leader or advanced Technical Support in a relevant Medical Imaging company.
• Excellent analytical and troubleshooting skills: able to use Service Documentation and system schematics along with system logs to suggest efficient diagnostic actions to isolate root causes of faults in complex interconnected systems.
• Functional Japanese and English language skills. Key to success will be the ability both to effectively integrate with the local Service team, speaking Japanese, and actively participate with your manager and international teams in English. Perfect English and Japanese are not required, however you must have the confidence to engage in either language and the commitment to improve towards Business/Technical Fluency in both.

Desired Characteristics

• Good verbal and written communication skills in English and Japanese and the ability to communicate regarding complex technical issues in a clear and concise manner.
• Clear thinking/problem solving: successfully led projects/process improvements within service functions involving process improvements; able to quickly grasp new ideas.
• Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations.
• Integrity: accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions and when dealing with others.
• Confidence/Assertiveness: strong influencing skills across different functions.
• Experience working in a matrixed environment.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

■ 国内外の関係者と協力し国内輸送プロセスの標準化を推進し、国内ネットワークの改善とコスト削減活動を行う

■ 損害および損失クレームの処理

■ その他、ロジスティクスリーダーから割り当てられた業務

■ ロジスティクスまたはサプライチェーンマネジメントの実務経験3年以上

■ 学士号または同等の知識・実務経験

■コンピュータスキル（Microsoft Office Suite製品など）に習熟しており、可能であればOracle ERPの知識があることが望ましい

■ 英語での基本的な会話、読解スキル

Kaizen/ LEAN/Six Sigma

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• 担当製品カテゴリーにおいて、受注額・売上額・利益率の年間目標を達成する
• 製品管理業務
  • NPI: 新製品導入計画 (製品構成、RA情報、価格設定、製品登録、サービス体制等) の作成・実施
  • 承認/製品登録管理業務
  • 製品関連資料作成と管理（仕様書案、選定理由書案、簡易マニュアルなど）
  • 在庫計画の策定・管理及び、出荷/品質問題への対応
• マーケティング業務
  • 顧客ニーズの把握および分析、グローバルチーム用の議論・資料作成
  • 顧客満足度調査のサポート(顧客情報収集、分析、対応策プラン策定)
  • 市場分析に基づくセグメンテーションとターゲティング
  • 競合情報の収集と分析やSWOT分析
  • 現行製品・新製品のバリュープロポジション、差別化、価値提案の伝達方法検討
  • 販促資料作成と管理（カタログ、クリニカルペーパーなど）
  • 該当領域のKOLの把握、関係強化、営業・営業技術と連携してルミナリーサイトの構築
  • マーケティング予算範囲内でのアクションプランの⽴案・実施 (学会展示、セミナー、Web, 評価レポート作成等)
  • 営業チームと連携した販促企画・販売計画⽴案・実施、営業技術部活動へのサポート
  • Global/Region/Japanレベルへのレポーティングに求められるKPIの報告
• 事業開発業務
  • 該当事業領域における中長期戦略の策定
  • 潜在的パートナーの調査・計画立案・交渉等活動実施

Qualifications/Requirements

• 日本の医療業界（医療機器、製薬、IT）におけるマーケティングまたは営業経験があること
• 日本語が流暢であり、海外拠点の社内メンバーと日々電話会議を行える英語力を有すること
• 高いコミュニケーション能力があり、お客様との様々なシーンに対応するためのフットワークがあること
• 製品知識の習得後、お客様に対して基本的な製品紹介プレゼンテーションができること
• 現在の経験や知識に加えて、当社の製品やビジネスプロセスに関する知識を学ぼうとする意欲があること
• 高いモチベーションがあり、社内外の関係者と一緒に協働できるチームプレーヤーであること
• 医療業界で働く者としての高いインテグリティおよびコンプライアンス意識を有し、自らを律することができること
• 基本的なITスキルを有すること

Desired Characteristics

• 生体情報モニタの製品知識または周術期の臨床知識を有すること
• 複雑な事象を論理的に整理し、資料を用いて明瞭に説明できること
• お客さまのニーズや社内の課題に対する解決策を自ら立案できること
• 高額/複雑な取引を取りまとめた経験や、ソリューション営業の経験を有すること
• 部署横断でメンバーを巻き込み目標に向かって推進していけるプロジェクトマネジメントスキル
• 周囲のステークホルダーとの、オープンな相互フィードバックができ、前例に捉われず、既存業務を改善していく姿勢があること
• 海外の医療制度、医療事情に知見があること
• 日本国内で業務車両を安全に運転するための免許を有すること

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• :

  医療機器や設備の定期的な点検、保守、修理を行い、最適な運用を維持します。

  技術的な問題が発生した際、迅速に対応し、解決策を提供します。

• 顧客サポート:

  顧客に対して、機器の使用方法やトラブルシューティングに関するサポートを提供します。また、顧客の潜在的ニーズを引き出し、ビジネスの支援を行います。

• 品質管理・EHSの徹底:

  機器が規制や基準を満たしていることを確認し、患者の安全を確保します。

• フィードバックの提供:

  市場のニーズや製品のパフォーマンスについて、他の部門（例：開発、販売）にフィードバックを提供します。

• 社内改善活動:

• 機械系のフィールドサービス経験1～2年以上（未経験者の場合は電気/コンピューター/ネットワークの基礎知識）
• 顧客に論理的に発生事象を説明できるコミュニケーションスキル
• オペレーション改善を目的として自分の考えを持ち提案し実行する能力
• マニュアルを読解し点検・修理を正確におこなうスキル
• 顧客サイトにて発生した問題に対して正確にエスカレーションし解決に導くことが出来る能力
• 普通自動車免許

＜あれば好ましい要件＞

• X線作業主任者資格
• 英語力

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.