Technical Assistant jobs in Israel

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role reports to Devops Director, Cortex product

You will be expected to be versed in the technical domains and be able to engage with an experienced cross-disciplinary staff . We are looking for someone with strong critical thinking and analytical skills, who is a self-starter, a great communicator and has demonstrated ability to build consensus at all levels, and is passionate about driving change in a dynamic fast-paced environment.

Your Impact

• Work closely with DevOps, SRE and platform engineering teams to orchestrate end-to-end delivery of complex infrastructure and product capabilities across multiple services and environments.

• Serve as the primary integration point between DevOps and development teams, ensuring smooth alignment on architecture, deployment models, CI/CD processes, reliability targets, and production readiness.

• Partner with product management to translate high-level requirements into technical execution plans, define realistic timelines, and track cross-team commitments.

• Maintain a system-level understanding of all moving parts: production change process, infra upgrades, migrations, capacity plans and rollout constraints.

• Identify and flag technical dependencies early, particularly those affecting infrastructure, deployment flows, monitoring, and scaling requirements.

• Drive and define change-management processes: release planning, rollout strategies, maintenance windows, gating criteria, risk assessments, observability readiness, and post-launch validations.

• Coordinate sprint plans, milestones, and execution cycles across DevOps and development organizations, ensuring teams deliver aligned increments that fit into broader program roadmaps.

• Provide regular communication to senior engineering leadership on execution status, blockers, architectural risks, and operational concerns.

• Work hand-in-hand with technical leads/architects to understand deep technical topics such as Kubernetes upgrades, multi-region deployments, data-store migrations, networking changes, or infra cost optimizations.

Your Experience

• 8+ years of engineering or technical program management experience, including 4+ years managing cross-functional infra/DevOps delivery programs at scale.
  

• Deep, hands-on understanding of SaaS DevOps domains: release orchestration, multi-region deployments, environment promotion flows, maintenance windows, incident lifecycle, change-management, and production readiness standards.
  

• Strong familiarity with Agile methodologies, sprint/iteration planning, and running large cross-team delivery cycles across infra and development organizations.
  

• Demonstrated ability to work with engineering teams to translate product and architectural requirements into detailed technical execution plans, functional specifications, test/validation criteria, and deployment strategies.
  

• Comfortable presenting program status, architecture risks, and operational considerations to SVP/VP-level leaders; able to convert complex technical execution into clear, actionable communication.

• Bachelor’s/Master’s degree in a technical discipline (Computer Science, Software Engineering, Information Systems)

• Hands-on experience with JIRA and Confluence.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• Strategic Technical Leadership: Act as the highest level of technical authority. You will hold peer-to-peer conversations with Engineering and Customers to drive permanent resolution on complex architectural issues, ensuring supportability is a key consideration in organizational and product decisions
• AI & Automation Strategy: Drive AI-led workflow improvements and automation efforts across GCS. Your goal is to achieve specific, measurable outcomes including significant Case Avoidance and Case Deflection, while drastically reducing Time to Resolution (TTR) and Time to Connect (TTC)
• Champion Serviceability & Scalability: Influence the product development lifecycle by advocating for improved serviceability and scalability in new and existing products. Collaborate closely with Product Management and Engineering to incorporate critical support requirements early in the design phase
• Engineer Enablement: Develop and deliver cutting-edge training programs, technical deep dives, and enablement content for our Technical Assistance Center (TAC) engineers, ensuring the global team is ready to expertly support complex Cloud and SASE architectures
• Root Cause Elimination: Systematically analyze root causes of recurring, high-impact issues. Collaborate directly with Engineering to implement permanent product fixes and process improvements, minimizing customer impact and elevating the overall support experience

Required Qualifications

• Professional Experience: 10+ years of progressive experience in technical support, engineering, or a related field within the networking and security industry
• Core Domain Expertise: Deep and comprehensive understanding of TCP/IP, routing protocols (BGP, OSPF), and complex LAN/WAN architectures
• Expertise in network security concepts and technologies, including firewalls, VPNs (IPSEC, SSL), PKI, and intrusion prevention systems
• Extensive, hands-on background in SASE and SD-WAN technologies.
• Cloud & Deployment Fluency: Significant exposure to solutions deployed across major Public Clouds (e.g., AWS, Azure, GCP) and Private Clouds
• Proven track record of leading, managing, and implementing successful, high-impact technical projects
• Operational Background: Proven experience working in Security, Network, and/or IT Operations environments
• Experience developing and implementing Technical Support strategy and successfully mentoring Senior Technical Staff
• Automation & AI Skills: Demonstrated experience applying AI/ML concepts to operational workflows or support processes for tangible business outcomes
• Expertise with scripting languages (e.g., Python) for Automation and utilizing effective tools to achieve Case Avoidance and Deflection targets
• Soft Skills & Authority: Exceptional communication skills with the ability to articulate complex technical concepts clearly and persuasively to both highly technical and non-technical executive audiences.
• Proven ability to influence product direction by effectively collaborating with Product Management and Engineering teams

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead a team of 5-10 engineers building high-scale backend services and modern frontend applications, ensuring seamless integration between client and server.
• Own project delivery across the full software lifecycle—from frontend user experience and design systems to backend scalability, reliability, and monitoring.
• Drive technical strategy and architecture for core PAB services, including data ingestion, processing, and real-time user interactions.
• Partner with Product, Architecture, Design, and SRE teams to ensure performance, reliability, security, and usability at scale.
• Encourage engineering best practices in CI/CD, observability, automated testing, and accessibility.
• Grow and mentor a high-impact full-stack engineering team through coaching, feedback, and career development.
• Promote a culture of innovation, inclusion, and continuous improvement within the team.
• Identify opportunities to improve system performance, frontend usability, and cross-stack development workflows.

Your Experience

• 6+ years of experience in software engineering (backend + frontend), with at least 2+ years in engineering leadership roles.
• Proven success managing cloud-native applications on GCP/AWS/Azure, especially with Kubernetes.
• 2+ years of experience working in a SaaS company that delivered a multi-tenant offering via Continuous Delivery (CD) practices.
• Solid background in modern frontend frameworks (React, TypeScript, modern JavaScript) and delivering high-quality, performant user experiences.
• Proficiency in programming languages such as Go, Python, and TypeScript
• Knowledge of networking, security, and scaling strategies for both backend services and secure browser-based applications.
• Strong people leadership and team-building skills; ability to recruit, onboard, grow talent and drive high-performing teams.

All your information will be kept confidential according to EEO guidelines.

Highlights:

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

• Collaborate with engineers, product managers, and subject matter experts to document new features, updates, and cutting-edge technologies
• Design, develop, and maintain knowledge base articles that make complex topics easy to understand for our users
• Ensure that our documentation is clear, concise, and accurate, providing comprehensive resources for both technical and non-technical audiences
• Proactively update and improve existing documentation based on feedback, product changes, and industry trends
• Take ownership of documentation projects from start to finish, contributing to the continuous improvement of our documentation processes

• 3-5 years of experience in a technical writing or product documentation role, ideally in SaaS, cloud security, or a related field
• Outstanding writing and editing skills, with the ability to make complex topics accessible and engaging
• Strong collaboration and communication skills, with experience working with cross-functional teams (engineering, product, marketing, etc.)
• Self-motivated, independent, and driven to take ownership of projects while managing multiple tasks simultaneously
• Familiarity with cloud technologies, SaaS products, or cybersecurity is a big advantage
• Experience mentoring others or contributing to documentation planning and coordination is an advantage
• Experience with API documentation – an advantage
• A proactive attitude, always looking for ways to improve processes and content quality

• Be part of a well-funded, high-growth cloud security company with a stellar reputation
• Work in a hybrid environment, based in Tel Aviv, that supports flexibility and collaboration
• Join a young, energetic team that encourages innovation and creativity
• Opportunity to work on leading-edge products that shape the future of cloud security

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Research Auditor for Cortex Research, you will be honing and communicating high-quality, groundbreaking cybersecurity and threat intelligence research for Palo Alto Networks XDR & XSIAM Cortex Research Department. This is a highly technical role, and a strong research/technical background is a key qualification. Your goal is to work closely with Cortex researchers and the Unit 42 publishing team to ensure our research is clearly communicated in well-produced research articles and other written, recorded and visual materials. You will also engage in communication with external vendors and industry partners. Constant collaboration with various research groups, Corporate Communications, Legal, and Content Marketing teams is essential to help raise the profile of our research and improve our brand visibility.

Your Impact

• Work with researchers to ensure high-quality, accurate, well-written pieces that are ready for publication through our Threat Research Center, social media and other properties.

• Assist researchers with understanding how to translate complex technical research into clear storytelling that resonates with media and other non-technical audiences.

• Review and fact-check the data and claims in our threat research publications.

• Weigh in on technical research topics, such as: threat intelligence, malware analysis, reverse engineering, threat hunting, threat actor attribution, cloud and identity related attacks, endpoint security, and more.

• Make necessary corrections and/or coordinate with other teams to identify who can resolve outstanding issues in a piece.

• Maintain awareness of when additional notification and coordination is necessary in order to responsibly disclose our findings, including vulnerabilities.

• Work with the publishing team in our ongoing effort to improve our guidelines, processes and scheduling.

Your Experience

• Proven experience writing and/or reviewing cybersecurity research content, including topics, such as: malware, APT, vulnerabilities, incident response, penetration testing, cloud security, threat intelligence briefings.

• Deep familiarity with cybersecurity-related technical terms, and common frameworks such as the MITRE ATT&CK framework and demonstrate a good understanding of attack lifecycles.

• Familiarity with key concepts and terms in endpoint security, network security, identity and cloud security.

• Able to understand highly technical cybersecurity content and improve how it is communicated to a broad audience.

• Strong communicator with extraordinary writing, communication and editing skills.

• Strong attention to detail.

• Experience in online content production.

• Proven ability to manage communications and meet deadlines across complex, global stakeholder groups, with experience working in a multicultural environment and coordinating across different time zones.

• Native English speaker or English level equivalent to CEFR’s C2 level requirements.

Advantages

• Proven experience or relevant certifications in any of the following disciplines: penetration testing, threat intelligence, threat hunting, incident response, malware analysis, SOC analysis, cloud security.

• Experience in technical writing or editing in a research publication environment (academic, nonprofit or corporate).

• Reasonable command of Python, SQL or other coding languages.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.