It Support jobs in Israel

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support on an as-needed basis

Your Experience

• Experience of minimum of 4 years in support roles
• Required experience with AWS, Azure, and/or GCP
• Knowledge in containers and Kubernetes concepts - Must
• Hands on troubleshooting containers and Kubernetes (Preferable)
• Experience using API
• Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
• Experience with Linux and Windows systems
• Excellent written and verbal communication skills
• Ability to work well is a diverse team environment
• Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
• Previous experience with Prisma Cloud or Cortex XDR (optional)
• Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
• Familiarity with information security concepts, such as CVE, CVSS, etc.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Responsibilities:

• Provide hands-on technical support for hardware, software, systems, and services across the organization.
• Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
• Troubleshoot and resolve issues in Windows and macOS environments.
• Manage user accounts and permissions in Microsoft Azure Active Directory.
• Set up and onboard new employees, including hardware provisioning and system access.
• Maintain IT asset inventory and ensure hardware/software is up to date.
• Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
• Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
• Escalate complex technical issues and follow through until resolution.
• Document technical procedures, solutions, and user interactions.
• Deliver excellent customer service and maintain a high level of user satisfaction.
• Be available for on-call support approximately once every three weeks, as part of the team’s shared responsibility for critical issues.

Requirements:

• 3+ years of hands-on experience in IT support within mid-to-large scale environments (400+ users).
• Deep knowledge of Microsoft Azure AD, including user management, permissions, roles, and group policies.
• Proven experience managing employee onboarding and offboarding processes, including hardware/software provisioning, access management, and deprovisioning.
• Proven knowledge and hands-on experience with SSO (Single Sign-On) solutions and proficiency with MDM platforms such as Intune, Jamf, or similar.
• Strong experience with Windows and macOS operating systems.
• Solid understanding of Google Workspace and Microsoft 365 administration.
• Familiarity with basic networking concepts (e.g. firewalls, switches, routing, Wi-Fi).
• Experience working with AI-based tools or platforms (e.g. AI assistants, automation bots, AI monitoring tools) – a strong advantage.
• Scripting or automation knowledge (e.g. Python) – an advantage.
• Exceptional troubleshooting and multitasking skills with a proactive mindset.
• Excellent interpersonal and communication skills – both written and verbal.
• Able to work independently, prioritize effectively, and remain calm under pressure.
• Relevant IT certifications (e.g. CompTIA, Microsoft, Apple, Cisco) – a plus.
• Fluent English – verbal and written proficiency is mandatory.