Technical Support Manager jobs in Ireland

• Partner to Commercial, Product Management, Demand Planning and translates strategic supply plans into operational supply plans across a global network of manufacturing sites.
• Execute inventory strategies/models for complex global supply chain networks (make stock, make to finish, make to order), gain alignment and implements recommendations.
• Ensure execution of stocking and planning levels for the network and in alignment with financial goals.
• Establishes product supply across the global network for product(s) within policy guidance and considering life cycle management, technical transfers, network optimizations and potential supply disruptions.
• Identify and recommend future customer pathways for product mfg.
• Drive manufacturing sites regarding necessary adjustments to productions plans to accommodate any forecast changes and assure inventory alignment to strategies; develop measurement systems to track performance.
• Partners with relevant functions to develop risk/contingency strategies and plans for the supply chain network. Drives mitigation plans.
• Supports large-scale global crisis, supply disruption and/or allocation & monitors volumes, partner with Supply Execution team as appropriate.
• Supports Commercial with strategic information for customer interactions.
• Support assessment of new business, sites, etc. and ensure the integration and transition of new products resulting from acquisition as appropriate.
• Participates in developing supply agreements for customers, [to ensure alignment of agreements to delivery feasibility].
• Key leader in the SIOP process who articulates the supply plan and network performance for endorsement, driving decisions via end-to-end analysis and scenario planning.
• Supports new product launches & other life-cycle programs such as cost reduction initiatives, network optimization and/or complexity reduction, technical transfers, site and/or sourcing selection. Assures phased production plans as appropriate and manages inventory conversions
• Supports business process improvement strategies and/or initiatives across the supply chain network in coordination with Center of Excellence (CoE)
• Supports the Strategic Plan and Budget Plan development and communication with stakeholders
• Ensures available capacity for their scope of products both long and mid-term.
• Other duties as assigned.

• Bachelor’s degree with preference for Supply Chain, Engineering, Finance or relevant experience

• Minimum 8-10 years of supply chain experience; preference for global supply planning and or site manufacturing experience

• Experience with LRP/Strategic Planning, Budgeting, New Product Introduction
• Solid understanding of supply planning principles and demonstrated ability to implement process and manage change.
• ERP system knowledge with strong linkage of financial, material and supply flows.
• Experience in pharmaceuticals, medical devices or other regulated industry
• Strong capability to manage through influence and across functions
• Strong leadership and strategic thinking, global mindset; anticipates risks, can successfully navigate ambiguity
• Strong soft skills including high emotional intelligence
• High sense for the business; strong business acumen
• Strong coordination and Project Management skills
• Engages others, builds relationships, and creates networks outside team. Checks in with different people to understand the bigger picture.
• Ability to resolve conflict and tension between P&L vs. Balance Sheet
• Ability to perform root cause analysis and corrective action solutions. Follows through on actions.
• Is curious, agile, engages in new experiences and looks for different perspectives
• Fluent in English and excellent communication (written and verbal)
• Able to comply with the company’s safety and quality policies at all times

The Senior Manager, Eng., Facilities and Main will lead and develop a function which supports the needs of operations and other key functions, delivering a best-in-class, cost effective service to the site. Responsible for implementing the plant’s overall preventive and predictive maintenance programs for both equipment and facilities, while maximizing operational uptime and fostering a continuous improvement culture.

• Lead Engineering function for the site. team
• Define and implement comprehensive strategies to reduce costs, mitigate risk, improve quality, shorten downtimes and reduce unplanned interventions.
• Lead and develop the Maintenance and Facilities teams (set objectives, guide and engage the team, train, define development activities, follow-up, provide feedback, prepare appraisal and manage performance and delivery).
• Ensure that maintenance activities are carried out safely, according to company procedures and using relevant permitting systems.
• Provide plant maintenance services to support operations and manufacturing and deliver service and performance in line with company targets & standards.
• Lead and direct maintenance personnel to manage plant & equipment maintenance for reactive and planned works. Deliver preventative maintenance schedule to improve technical availability of assets in line with company targets.
• Build-up an agile team in respect to flexible sift patterns, developing people and training to maximize operational equipment uptime, implement new technologies and apply best practice in maintenance methods and systems.
• Inspect and evaluate physical plant and related equipment in order to manage asset life cycle in support of operations.
• Coordinate with outside contractors to perform service activities, repairs, preventive maintenance on plant and equipment
• Oversee and direct provision of all related maintenance supplies and plant spare parts.
• Lead and foster an environment of continuous improvement for initiatives/projects in the areas of Maintenance and Facilities processes. Providing leadership in supporting the team in identifying and implementing lean, efficiency, cost reduction, quality, and service level improvements
• Manage the team’s performance, conduct performance 1 to 1’s, support recruitment, training and development plans while addressing any issues that arise in a timely manner.
• Responsible for the identification and execution of training requirements and training for the team.
• Maintain a positive employee relations atmosphere. Ensure that there is good communication and co-operation by encouraging knowledge sharing.
• Monitor workload and manage resources in order to support company targets.

• Ensures work and equipment compliance, certification to all related regulatory & statutory directives, standards & guidance’s. Including all necessary regulatory service, permits, permissions, registers & calibrations certifications are controlled & up to date.
• Apply global Engineering standards and processes

• Take a lead role in the introduction and development of maintenance strategies and management systems company-wide.
• Manage and coordinate competing priorities with key stake holders to maximise plant performance and availability.
• Direct the communication of all planned and unplanned works with key stake holders in timely manner. Limiting the impact and reacting responsibly and in prompt and efficient manner.
• Plan and maintain all relevant plant & equipment to ensure that it operates efficiently while delivering this service on time, on budget and in a safe and responsible manner without adverse impact to site performance.
• Deliver to set departmental and site KPI performance levels.
• Serve as a member of the site leadership team and participate in the decision-making process.
• Demonstrates leadership and commitment with respect to the quality management system and with respect to customer focus as outlined in the ISO9001/15378 standards.
• Responsible for ensuring site compliance to ISO17665 standard.

• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures and corporate policies
• Other duties as assigned

• Ensure that the validation requirements including CSV, are developed and documented to provide direction for meeting the validation needs of the customers & regulatory bodies.
• Provide guidance to system/process stakeholders for validation life cycle.
• Imbed global technical engineering guidelines to support and standardise facility and equipment engineering and to ensure that best practices are considered for all new project deliverables.
• Keep Site current with the industry standard practices and the various regulatory bodies requirements for validation.
• Oversee and define periodic reviews or re-qualification to maintain validated status of equipment, facilities and utilities as defined by West master plans and SOI’s.
• Responsibility for deliverables for all new engineering projects and contribute to risk assessment of the impact of new and existing systems and their validated state.

• Responsibility for the Management and monthly reporting on site CAPEX forecast and actual spend accuracy.

• Consulting with various global functions for the definition, Design, Execution and start-up of projects which the Waterford site has been selected.
• Ensuring that new installations or facility upgrades follow the correct asset and validation lifecycle.
• Resource planning to ensure projects are delivered in a safe, compliant, timely manner within forecasted budget milestones.

• Bachelor's Degree or equivalent in Electrical/Mechanical/Chemical/Civil Engineering required
• Master’s in Engineering Degree or other related Engineering discipline is an advantage

• 5+ year of experience in a manager or senior manager level role
• 10+ years of experience in a maintenance / engineering role within the manufacturing industry, preferably in rubber, medical device or pharmaceutical operations.

• Good knowledge of LEAN and 6 sigma manufacturing principles
• Experience with continuous improvement of processes and validations of processes/equipment
• cGMP experience
• Self-motivated, results- and solution-oriented personality.
• Ability to combine and apply modern engineering / maintenance and manufacturing concepts to meet engineering goals
• Well-developed communication and interpersonal skills.
• Good organizational and management skills.
• Ability to successfully collaborate with all levels within the organisational.
• Excellent written and communication skills - regularly presents on KPI’s, benchmarking results to all management levels.
• Proficient in planning to maximise resources and reduce expenditure.

• Identify deployment site requirements and solutions within our global SAP template; define gaps and design solutions, with the support of system architects, where required
• Train new users in global processes in coordination with Subject Matter Experts
• Coordinate and support the execution of user acceptance testing and data conversion validation
• Lead workshops and interviews with Subject Matter Experts to identify transformation opportunities
• Manage the transformation portfolio within the Agile framework, linking opportunities to leadership priorities
• Develop, track, and report metrics to articulate change benefit realization
• Lead both direct reports and subject matter experts who work in other departments and functions
• Collaborate with Digital & Transformation team to design and implement resilient business processes enabled by supporting technologies
• Define and communicate change impacts to Finance processes, systems, and structures, and support peer leaders to drive stakeholder engagement, communication, and acceptance of change
• Other duties as assigned

• Bachelor’s degree in Accounting, Information Systems, or related fields, or equivalent experience

• Minimum 10 years of experience in project execution, process design, and/or systems implementation
• Experience with SAP (S/4HANA preferred), specifically with Financial Accounting and Controlling modules

• Strong knowledge of and experience with leading practice budgeting, forecasting, analytics, and accounting principles for the typical business processes of a Life Sciences manufacturing company (Order to Cash, Procure to Pay, Record to Report, etc.)
• Ability to manage change effectively, including strong interpersonal communication skills that can be adapted to various levels of the organization
• Experience with Agile project management framework, and ability to set goals, create sprint plans, track progress, and hold team members accountable for timely delivery
• Experience and/or training in Generative Artificial Intelligence and Machine Learning, SAP BW/BI, Microsoft Power BI, and other tools in the Microsoft Power Platform or similar tools for process automation
• Ability to lead cross-functional teams collaboratively, encouraging resilience and maintaining a positive mindset
• Comfort with ambiguity and the ability to logically structure issues and recommend best practice solutions
• Mindset focused on continuous learning to maintain knowledge of industry trends, new technologies, and evolving best practices