Tech Support jobs in Ireland
PayPal Merchant Services Customer Support - UK SMB ROI Ireland, Dublin
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This is a remote position within Ireland.
- Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.
- Outreach to merchants with the goal of strengthening their engagement with the PayPal platform while proactively identifying opportunities for collaboration and growth.
- Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues.
- Identify and assess the specific needs of each merchant to deliver customized recommendations on PayPal's products, features, and benefits, aiming to enrich their user experience and optimize long-term value.
- Provide regular feedback on process improvements, as well as necessary policy or product updates.
- Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures.
- Continuously develop expertise in PayPal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service.
Minimum Qualifications:
- Minimum of 3 years of relevant work experience
- Fluent English is required for this role
- Strong verbal communication skills utilizing active listening and clearly speaking to customers
- Strong written communication utilizing proper grammar and punctuation
Additional Responsibilities & Preferred Qualifications:
- Strong organizational, communication, and interpersonal skills.
- Proven ability to drive results through a clear vision and strategic direction.
- Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals.
- Enthusiastic learner with a keen ability to adapt to new software and technologies.
- Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite.
- Capable of multitasking across multiple systems, screens, and tasks during customer interactions.
- Excellent time management skills and commitment to adhering to schedules.
Core Competencies:
- Customer Focus
- Listening skills
- Problem solving
- Composure
- Drive for results
- Functional/Technical Skills
- Ethics and Values
- Integrity and Trust
Belonging at PayPal:
Any general requests for consideration of your skills, please
These jobs might be a good fit
EY FS Technology Consulting - Tech Strategy Consultant Ireland
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General Information
Available for VISA Sponsorship:Yes
Full Time - Permanent
Your Key Responsibilities:
Client Advisory:
- Work with a diverse group of tech strategy consultants on everything from digital strategy, CTO domain advisory, agile transformation, IT cost optimisation, technology operating model design through to applying digital across business operations.
Client Interaction:
- Problem solve based on interactions with business leaders to understand their technology challenges and objectives.
- Help tailor solutions that meet client goals and provide measurable benefits.
Strategic Frameworks:
- Provide clients with insights on technology adoption and governance.
- Apply strategic planning and management frameworks to assist clients and decision making and sequencing of major technology investments.
Service Delivery Assistance:
- Contribute to the delivery of technology assessments, strategy development, and project execution.
- Uphold high standards in service delivery, following industry best practices.
Strategic Support:
- Assist in developing a strategic plan for EY’s Technology Strategy & Transformation team that complements the firm's vision and market trends.
- Support the innovation process to enhance our technology strategy services.
- Encourage a culture focused on learning, performance, and knowledge sharing.
Business Development Support:
- Help identify potential opportunities and contribute to proposals for tech strategy services.
- Assist in building and nurturing client relationships to ensure satisfaction.
Learning and Growth:
- Gain knowledge from tech strategy experts and contribute to internal knowledge bases.
- Lead the creation of thought leadership materials under guidance.
Cross-Practice Collaboration:
- Join forces with other practice areas to support comprehensive client solutions.
To qualify for the role, you must have:
- A Bachelor's or master’s degree in computer science, Information Technology, Business, or a related field.
- Eagerness to pursue relevant professional certifications (Agile, PM. Technology Certifications).
Ideally, you will also have
- A minimum of 3 years of experience in technology strategy, digital transformation, or IT advisory, with exposure to consulting or leadership roles.
- Experience working with a top consulting firm.
- Internships or work placements at leading consulting, financial services, or technology companies.
What we look for
- Someone who is passionate about reaching their full potential and excelling in their career
- Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
- Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
- Pension
- Discounted Health Insurance
- Web Doctor – Free unlimited online GP Consultations for you and your family
- The purchase of additional annual leave
- Hybrid Working
- Free Gym Membership
- Travel Pass
- Maternity & Paternity Leave
- Bike to Work Scheme
- Recognition Awards
- Cash incentives for Referrals
- Work Mobile
- Tech MBA paid by EY
- Wellness rooms available in some offices
Career Progression:
- When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
- Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
- As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
- We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
Inclusion & Diversity
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
Amazon Network Development Manager Ops Tech Networking Edge Ireland, Dublin
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OpsTech Network Engineering is looking for an experienced Network Engineering Manager to deliver world class, and fully automated network solutions for Amazon Fulfillment Technologies and Robotics. As we expand at a tremendous rate across all of our services it is our responsibility to continually improve our level of network service. In this role you will look for innovative ways to automate, innovate and operate Fulfillment network architecture.We are seeking an experienced Network Engineering Manager to lead a team of highly skilled Network engineers to automate next generation network products to manage our global network. You will be responsible for networks products and their status which you will report to senior Amazon leadership. You will be responsible for leading a team of 8-10 highly skilled Network Engineers with a focus on their development and career growth. At Amazon, we ask our managers to be strong leaders who are technical and can dive deep and get involved in resolving complex issues.If you are ready for you next challenge and to grow your career we would love to hear from you.Responsibilities:Operational Excellence
You will drive operational excellence in everything we do. This includes defining operationally safe processes, automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.Technical Leadership
You will have a deep knowledge of your area. As part of your role, you will be required to review and approve network changes and processes for your team. Additionally, you will on occasion need to develop a detailed, low-level understanding of network issues that do occur and to be able to represent those issues at operational management review meetings.Network Measurement
You will drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of defects, network capacity and cycle times with the objective to always improve.Performance Management/Team Health
You will own all facets of performance and career development for your team. Regular one-on-one meetings with all team members are expected. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization.Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training and onboarding takes place for all new hires.
Basic Qualifications
- Bachelor’s Degree in a technology related field or equivalent experience to a Bachelor's degree
- Engineering experience
- Management experience
- Engineering experience in networking, large scale distributed systems or a related field.
These jobs might be a good fit
Amazon Technical Care Tier Supervisor Kuiper Customer Support Ireland, Cork
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You will be part of the leadership group looking to brainstorm, design and launch green field features and client experiences across platforms and geographies. In this role, you will be engineering the next generation of applications that will deliver live sports, movies, series, seasons, and episodes to millions of customers across our ecosystem of client devices.Key job responsibilitiesResponsibilities- Work with business leaders and product managers to define product requirements.
- Influence and adopt industry standards for building client experiences- Work with engineers to define technical requirements and architect and execute best-in-class implementations in agile manner- Fluency with GenAI based software development practices
- 7+ years of engineering experience
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
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Amazon Tech Infra Program Manager II Network Deployment Ireland, Dublin
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Application deadline: Dec 5, 2025The AWS Network Design and Deployment Team (NIDD) team is searching for a passionate and talented Technical Infrastructure Program Manager (TIPM) to drive Data Center and Network Capacity planning in N. America. You will assess the demand requirements along with available network resources to determine and drive prime solutions for our customers. You will work with stakeholders to complete pre-requisites necessary to deliver critical networking capacity. You will lead programs with goals to improve infrastructure resource utilization and availability. You will work with teams across the ADC Organization to effectively plan and deliver data center capacity.This position requires that the candidate selected be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.Key job responsibilities
Key job responsibilities- Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes.
- Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
- Provide program progress reporting on a regular basis.
- End to end responsibility for the program’s execution and success.
- Manage multiple competing projects/programs simultaneously.
- Develop and implement scalable, data-driven process improvement/automated solutions.- Meets/exceeds Amazon’s leadership principles requirements for this role
Why AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
Preferred Qualifications
- 3+ years of working directly with engineering teams experience
These jobs might be a good fit
EY FS Technology Consulting - Tech Strategy Consultant Ireland
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General Information
Available for VISA Sponsorship:Yes
Full Time - Permanent
Your Key Responsibilities
Client Advisory Leadership:
- Lead a diverse team of tech strategy consultants in delivering comprehensive solutions spanning digital strategy, CTO domain advisory, agile transformation, IT cost optimisation, technology operating model design, and applying digital across business operations.
Executive Client Engagement:
- Engage with business leaders across the financial services sector to deeply understand their technology challenges and objectives, providing insight and strategic problem-solving support.
- Design and oversee the implementation of bespoke strategies that align with client goals and deliver measurable benefits.
Strategic Frameworks Expertise:
- Apply strategic planning and management frameworks to assist clients with decision making and sequencing of major technology investments.
- Provide clients with insights of technology adoption and governance.
Service Delivery Leadership:
- Direct the delivery of technology assessments, strategy development, and oversee complex project executions.
- Ensure excellence in service delivery by setting and maintaining industry-leading best practices.
Strategic Direction for EY’s FS Tech Strategy Capability:
- Play a leading role in the development and ongoing delivery of a strategic plan for EY’s Technology Strategy & Transformation team, ensuring alignment with the firm's vision and responsiveness to market trends.
- Drive the innovation process to continuously advance our technology strategy services.
- Foster and champion, a culture of continuous learning, high performance, and knowledge sharing, setting an example for team members.
Business Development Leadership:
- Identify and pursue strategic opportunities, leading the creation of proposals for tech strategy services.
Knowledge Leadership and Mentorship:
- Serve as a subject matter expert in tech strategy, mentoring team members and enhancing internal knowledge bases.
- Spearhead the creation of thought leadership materials, establishing the firm as a leader in the field.
Cross-Practice Integration:
- Lead collaborative initiatives with other practice areas to deliver comprehensive, integrated client solutions, ensuring a unified approach to client challenges.
To qualify for the role, you must have:
- A Bachelor's or master’s degree in computer science, Information Technology, Business, or a related field.
- Eagerness to pursue relevant professional certifications (Agile, PM. Technology Certifications).
Ideally, you will also have:
- A minimum of 5 years of experience in technology strategy, digital transformation, or IT advisory, with exposure to consulting or leadership roles.
- More experienced candidates will be considered for a Director level role within the team.
- Experience working with top tier consulting firms.
What we look for
- Someone who is passionate about reaching their full potential and excelling in their career
- Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
- Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
- Pension
- Discounted Health Insurance
- Web Doctor – Free unlimited online GP Consultations for you and your family
- The purchase of additional annual leave
- Hybrid Working
- Free Gym Membership
- Travel Pass
- Maternity & Paternity Leave
- Bike to Work Scheme
- Recognition Awards
- Cash incentives for Referrals
- Work Mobile
- Tech MBA paid by EY
- Wellness rooms available in some offices
Career Progression:
- When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
- Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
- As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
- We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
Inclusion & Diversity
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
EY FS Tech Consulting - Technology Consultant Ireland
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General Information
Available for Work VISA Sponsorship:Yes
Full Time - Permanent
Your Key Responsibilities:
Technology Transformation
- Collaborate with a diverse group of Technology Consultants on transformation projects across various domains, including Payments, Banking & Credit, Digital & Channels, and Finance & Technology Enabled Delivery.
Client Interaction & Delivery
- Problem solve based on interactions with business leaders to understand their technology challenges and objectives.
- Help tailor solutions that meet client goals and provide measurable benefits.
- Engage with FS clients to understand their business needs, define requirements, and analyse complex processes to implement effective solutions.
- Develop and prioritise change requirements (epics and user stories) and document them.
- Create supporting design documentation such as process maps, decision papers, customer journey artefacts, and business cases.
- Act as an intermediary between business and technology stakeholders to align project outcomes with technology/business strategy.
- Contribute to the delivery of technology assessments, strategy development, and project execution.
- Uphold high delivery standards, following industry best practices.
- Work with Product Owners and scrum team members to drive requirements (user stories) through the full delivery lifecycle (design, build, test, and deploy).
- Prepare, review, and analyse testing/test phase outputs such as test scenarios and defect triage.
Business Development Support
- Help identify potential opportunities and contribute to proposals for tech strategy services.
- Assist in building and nurturing client relationships to ensure satisfaction.
Learning and Growth
- Gain knowledge from tech delivery experts and contribute to internal knowledge bases.
- Lead the creation of thought leadership materials under guidance.
- Stay abreast of the latest industry trends to drive innovation in the company.
- Mentor and support team members, fostering a culture of continuous learning and development.
Cross-Practice Collaboration
- Join forces with other practice areas to support comprehensive client solutions.
To qualify for the role, you must have:
- A Bachelor's or Master’s degree in Computer Science, Information Technology, Business, or a related field.
- Eagerness to pursue relevant professional certifications (Agile, PM. Technology Certifications).
Ideally, you will also have
- A minimum of 3 years of experience in technology delivery, digital transformation, or IT advisory, with exposure to consulting or leadership roles.
- Experience and/or exposure to one or more of the following products nCino, Finacle, Temenos, Salesforce, Algo Product Suite, FIS, Finastra, Dovetail, Microsoft Dynamics or similar products
- Experience working with a top consulting firm.
- Internships or work placements at leading consulting, financial services, or technology companies.
What we look for
- Someone who is passionate about reaching their full potential and excelling in their career
- Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
- Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
- Pension
- Discounted Health Insurance
- Web Doctor – Free unlimited online GP Consultations for you and your family
- The purchase of additional annual leave
- Hybrid Working
- Free Gym Membership
- Travel Pass
- Maternity & Paternity Leave
- Bike to Work Scheme
- Recognition Awards
- Cash incentives for Referrals
- Work Mobile
- Tech MBA paid by EY
- Wellness rooms available in some offices
Career Progression
- When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
- Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
- As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
- We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
Inclusion & Diversity
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
Share
This is a remote position within Ireland.
- Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.
- Outreach to merchants with the goal of strengthening their engagement with the PayPal platform while proactively identifying opportunities for collaboration and growth.
- Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues.
- Identify and assess the specific needs of each merchant to deliver customized recommendations on PayPal's products, features, and benefits, aiming to enrich their user experience and optimize long-term value.
- Provide regular feedback on process improvements, as well as necessary policy or product updates.
- Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures.
- Continuously develop expertise in PayPal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service.
Minimum Qualifications:
- Minimum of 3 years of relevant work experience
- Fluent English is required for this role
- Strong verbal communication skills utilizing active listening and clearly speaking to customers
- Strong written communication utilizing proper grammar and punctuation
Additional Responsibilities & Preferred Qualifications:
- Strong organizational, communication, and interpersonal skills.
- Proven ability to drive results through a clear vision and strategic direction.
- Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals.
- Enthusiastic learner with a keen ability to adapt to new software and technologies.
- Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite.
- Capable of multitasking across multiple systems, screens, and tasks during customer interactions.
- Excellent time management skills and commitment to adhering to schedules.
Core Competencies:
- Customer Focus
- Listening skills
- Problem solving
- Composure
- Drive for results
- Functional/Technical Skills
- Ethics and Values
- Integrity and Trust
Belonging at PayPal:
Any general requests for consideration of your skills, please
These jobs might be a good fit
