Reporting Analyst jobs in Ireland

General Information

Available for VISA Sponsorship:Yes

Contract Type:Full Time - Permanent

When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.

Your Key Responsibilities

We are seeking a highly skilled and experienced Business Analyst with an expertise in Channels and mobile technology and a strong background in CRM (Customer Relationship Management) solutions. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective channel strategies and solutions that enhance customer engagement and drive business growth.

• Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.
• Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.
• Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions.
• Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.
• Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices.
• Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.
• Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.
• Have experience in using collaboration tools like confluence and JIRA
• Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.

To qualify for the role, you must have:

• Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field.
• Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions.
• Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies.
• Strong understanding of CRM best practices and industry standards.
• Proven experience in requirements gathering, process mapping, and business process reengineering.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Experience with Agile methodologies and tools such as Confluence, JIRA or Azure DevOps.
• Relevant certifications in CRM solutions and Business Analysis are a plus.
• Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.

Domain Areas:

• Channels
• Digital platforms and CRM
• Open and Core Banking
• Insurance and healthcare

Products:

• Salesforce – Sales, Marketing, Health, Service, Analytics clouds etc.
• Microsoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight apps etc.
• HubSpot CRM
• Content management solutions
• Tealium / other customer data platforms

Have working experience one or more of the following tools:

• MS Office, Visio
• Jira, Confluence
• SQL, XML
• MS Visual Studio

Ideally, you’ll also have experience in one or more of the following:

• Have ability to deal with ambiguity and uncertainty
• Experience with process designs and modelling
• Conducting Workshops and interviews
• Have ability to build and manage relationships across business and technology stakeholders

What we look for

• Someone who is passionate about reaching their full potential and excelling in their career
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
• Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted Health Insurance
• Web Doctor – Free unlimited online GP Consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Recognition Awards
• Cash incentives for Referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

Career Progression:

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.

General Information

Available for VISA Sponsorship:Yes

Contract Type:Full Time - Permanent

When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.

Your Key Responsibilities:

We are seeking a highly skilled and experienced Business Analyst with an expertise in Payments and Cards. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective banking and/or credit solutions.

• Work with FS clients to develop and prioritise requirements (epics and user stories) in payments and cards domain.
• Work with FS clients to develop supporting design documentation e.g. process maps, decision papers, customer journey artefacts, business cases.
• Have experience in using collaboration tools like confluence and JIRA.
• Help clients align project outcomes with technology/business strategy by acting as an intermediary between business and technology stakeholders.
• Work with Product owner and scrum team members to drive your requirements (epics and user stories) through the full delivery lifecycle (design, build, test and deploy)
• Prepare, review, and analyse testing / test phase outputs e.g. test scenarios, defect triage etc.
• Resolve moderate to high complexity issues that occur during the functional design process.
• Become a subject matter resource for Payments and/or Cards domain.
• Be a key team player in supporting other project deliverables e.g. training, non-functional testing, data mapping.
• Stay abreast of the latest payment industry trends to drive innovation within the company.
• Mentor and support team members, fostering a culture of continuous learning and development.

To qualify for the role, you must have:

• 5+ years of strong experience in business analysis, requirement elicitation and writing epics and user stories with a focus on payment and cards systems.
• Strong experience in stakeholder management
• Have knowledge and proven experience of working with IT Software Development Lifecycle methodologies (SDLC) including Waterfall & Agile
• Excellent understanding of European payments schemes e.g. SEPA.
• Excellent communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, agile environment.
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.
• Have a strong academic record including a third level degree, preferably in IT or relevant field.
• Agile certification (CSPO) and/or BA certifications e.g. IIB

Domain Areas:

• Payments
• Cards
• Channels
• Open Banking

Products:

• FIS Open Payments Framework
• Finastra Global PayPlus
• Dovetail Payments

Have working experience one or more of the following tools:

• MS Office, Visio
• Jira, Confluence

Ideally, you’ll also have experience in one or more of the following:

• Have ability to deal with ambiguity and uncertainty
• Experience with process designs and modelling
• Conducting Workshops and interviews
• Have ability to build and manage relationships across business and technology stakeholders

What we look for

• Someone who is passionate about reaching their full potential and excelling in their career
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
• Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted Health Insurance
• Web Doctor – Free unlimited online GP Consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Recognition Awards
• Cash incentives for Referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

Career Progression:

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.

Service Delivery Center – Program Management – Senior

As a Program Manager at EY, you will be responsible for ensuring that both business-sponsored and internal programs/projects are planned, managed, and governed in a consistent and disciplined manner, with a focus on high-quality execution. You will help businesses realize the value from their IT investments by supporting strategy, improving the customer experience, and driving growth. As part of a high-performing team, you’ll provide advice about technology enablement and the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center, and you will have the opportunity to be a part of building a new team within this growing organization.

Your Key Responsibilities:

• Collaborate with technical, delivery, and management teams on the coordination of aggregated/integrated roadmap views, tracking, planning, and resolution of risks and issues, as well as identifying and managing cross-functional dependencies.
• Create and develop project charters, scope, and schedules, then plan and assign resources to a project.
• Facilitate the centralization and automation of reporting processes where possible and relevant; actively collaborate with partners across Product and IT to meet business goals.
• Establish procedures and monitoring controls with a mindset of continuous improvement while demonstrating strong ethical behavior.
• Advise and consult with other departments about production software issues, concerns, problems, and questions.
• Manage resources, communications, and cost management of projects.
• Create project organization structures, including identification of key project team members and their roles, and develop and communicate the project plan to align project members and stakeholders.
• Conduct kickoff meetings with all key stakeholders to announce the start of a project, review the overall project plan, and gain consensus.
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams.
• Manage changes to the project scope, project schedule, and project costs to keep the project plan accurate and updated, reflecting authorized project changes as defined in the change management plan to facilitate customer acceptance.
• Identify high-level risks, assumptions, and constraints, then implement approved actions and workarounds to minimize the impact of risks on the project.
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution.
• Create and implement remedies to obstacles and challenges throughout the course of the project.
• Develop and maintain relationships with stakeholders beyond IT services, including finance, communications, and legal, to cover all potential downstream implications of a project.
• Improve team performance by building team cohesiveness and leading, mentoring, training, and motivating to facilitate cooperation among the teams.
• Work with system end users to understand business functions and document requirements.
• Analyze current business processes to identify potential gaps between current and target states.
• Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities.
• Maintain system protocols by writing and updating procedures.
• Write and maintain end-user and system practitioner documentation as reference material.
• Effectively use the tools required for managing programs and projects at EY and provide thought leadership for the growth of the toolset and functionality to aid in PM delivery.
• Work in a fast-paced environment and communicate with both technical and management staff.

Skills and Attributes for Success:

You’ll spend most of your time assisting in the day-to-day management of projects or as a business systems analyst. You’ll monitor progress, track project finances, risks, and issues, and confirm that key stakeholders are kept informed about progress and outcomes. You should be highly organized, possess outstanding verbal and written communication skills, and be a self-starter.

To qualify for the role, you must have:

• A bachelor’s degree
• Minimum 2+ years of related experience preferred, with consulting or industry experience in complex program management and portfolio management.
• Strong communication, facilitation, and presentation skills, capable of putting together and speaking to executive-level presentations.
• Experience in project delivery, including configurations, release, and change management.
• Knowledge of integration plans, integration reports, and test procedures.
• Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components.
• Demonstrated project and program management skills in a cross-functional coordination role.
• Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance, and management disciplines.

Ideally, you’ll also have:

• Experience leading change in a Program Management setting.
• Experience working in the financial services or professional services industry.
• Experience working with executive IT or business leadership.
• Agile experience and certifications are a plus.
• Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management, and systems development life cycles.
• Relevant industry certification (e.g., PMP, Agile CSM, SAFe).
• An understanding of master scheduling and integrated project planning.
• Experience with enterprise PMO and Lean PMO setup and operation.

What we look for

We’re interested in professionals with a genuine interest to contribute to the growth of the Testing practice. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long-term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• The opportunity to develop management responsibilities among a portfolio of talent within a designated service line
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload