Customer Success Manager jobs in Ireland
Bank Of America Business Support Manager Ireland, Dublin
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Job Description:
This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines, financial control/budgeting and consolidation, personnel processes, audit/compliance, associate training, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.
Responsibilities:
- Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
- Apply strong financial acumen to optimize resource allocation, streamline budgeting processes, enhance cost efficiencies, and maintain robust financial controls to ensure smooth operational performance
- Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
- Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
- Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
- Provides oversight of key deliverables and validates accurate and timely completion
- Communication, coordination and connectivity across the leadership team
Skills:
- Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
- Leads and encourages the identification, escalation and resolution of potential risks.
- Knows and develops team members through coaching and feedback.
- Manages expenses and demonstrates an owner’s mindset.
- Extensive experience in forecasting and financial management
Additional skills:
- Excel skills
- Problem Solving: Ability to analyze problems, recommend options, and execute solutions
- Analytical: Ability to critically evaluate info gathered from multiple sources, reconcile variances, and present complex data in a clear and logical manner specifically tailored to the audience
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
- Excels in working among diverse viewpoints to determine the best path forward.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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Palo Alto Channel Business Manager Ireland, Dublin
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
You will center your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team at the assigned Partner Accounts. Your success in this role will span the creation and execution of unique business plans with each potential partner. You’ll be measured primarily on the joint business executed with these strategic partners at an international level, working at the heart of the VAR & MSSP account teams. You will be collaborating with a variety of internal stakeholders including Global / International Account Directors.
Your focus will be to drive enhanced alignment between the sales teams at PAN+Partners, as well as driving execution with excellence across account planning and pipeline management on all joint opportunities.
Your Impact
- Develop and execute business plans in collaboration with the Account Directors, driving all aspects of the partner relationship to maximize growth opportunities and ensuring the partner is well-positioned to deliver successful customer implementations and deployments
- Work well in a team environment to ensure partner and customer satisfaction
- Design a compelling value proposition that inspires this strategic partner to promote our solutions
- Develop/activate services based on our emerging and established technologies increasing revenue growth, and liaise closely with our product teams to innovate new solutions and GTM strategies to drive new ways to differentiate in the market and take market share (drive scale)
- Provide clear and consistent communication (internally and externally) across the region with partners to build strong partnerships throughout your assignment
- Lead regular business performance and relationship reviews with senior management and various stakeholders
- Build and maintain the activity of performance reports and activity dashboards
Your Experience
- Experience in Channel Management, or Business Development roles within the enterprise software ecosystem and/or network security industry
- Fluency in English language
- Understanding of the local Irish market
- Understanding of SP operating models is nice to have
- Knowledge of sales, marketing, and solution development
- Demonstrate strong initiative and ability to think creatively with excellent presentation, written, and overall communication skills
- Consistent track record of leading complex sales situations through negotiation and conflict resolution
All your information will be kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.
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Bank Of America Project Manager - Global Markets Operations Ireland, Dublin
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Responsibilities:
- Lead end-to-end project lifecycle from initiation to implementation, ensuring successful delivery.
- Develop and maintain detailed project plans, including scope, timelines, and resource allocation.
- Manage stakeholder communication and expectations across all levels of the organization.
- Facilitate requirements gathering sessions and validate deliverables against business needs.
- Run governance routines, senior working groups, and prepare executive-level dashboards and reports.
- Identify, assess, and mitigate project risks and issues, ensuring timely escalation and resolution.
- Coordinate cross-functional teams and manage dependencies between workstreams.
- Manage project financials, resource planning, and variance tracking.
- Leverage AI-driven analytics and automation tools to improve reporting and forecasting.
- Identify opportunities for process improvement and AI integration within project workflows.
- Support change management activities and ensure smooth adoption of project outcomes.
- Ensure compliance with governance frameworks, regulatory requirements, and organizational standards.
Skills:
- Proven track record of delivering complex projects on time and on budget, with ability to manage multiple projects concurrently.
- Experience in project management roles with experience in governance and risk management.
- Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Project, Visio) and project management tools (e.g., MS Project, JIRA).
- Influencing, negotiation, and stakeholder management skills.
- Experience with Agile/Scaled Agile (SAFE), DAIC, or structured methodologies (PRINCE2, PMP).
- Basic knowledge of AI concepts and experience using AI-powered tools for reporting or automation.
Additional skills:
- Experience in Financial Services, especially Investment Banking and Global Markets Operations.
- Knowledge of structured business analysis (e.g., Six Sigma).
- Familiarity with SharePoint workflows and document management.
- Hands-on experience with AI-enabled platforms, predictive analytics, or machine learning applications in project management contexts.
- Strategic Thinking: Align strategies with organizational goals and translate them into actionable plans.
- Business Results: Anticipate risks and obstacles; pursue aggressive goals; promote continuous learning.
- People Leadership: Encourage contributions; foster open exchange of ideas; make decisions for the greater good.
- Personal Effectiveness: Take ownership; act decisively; maintain resilience under pressure.
- Planning and Organization: Prioritize effectively; multi-task under tight deadlines; run efficient meetings.
- Communication Skills: Communicate clearly and concisely at all organizational levels.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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Ebay ER Manager EMEA - month FTC Ireland, Dublin
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What you will accomplish:
Lead and develop a passionate ER team, encouraging collaboration and consistent standard processes across Europe.
Partner with leaders to resolve employee issues early, fairly, and with empathy.
Use people insights and data to identify trends, anticipate risks, and develop proactive solutions.
Collaborate across HR and business teams to deliver initiatives that strengthen eBay’s culture and employee experience.
Build trusted partnerships with stakeholders at all levels, promoting open dialogue and inclusion.
Champion eBay’s purpose and values in every decision, ensuring fairness and transparency are at the heart of what we do.
What you will bring:
5+ years’ experience leading an employee relations function within a dynamic, multinational environment.
Proven leadership skills with a track record of developing and encouraging ER or HR professionals.
Strong understanding of European employment law and experience working with works councils and staff representatives.
Excellent communication and influencing skills—able to build trust and credibility across diverse teams.
Analytical mindset with the ability to turn people data into meaningful insights and action.
Experience leading change with empathy and resilience.
A relevant qualification in HR, Employment Law, or a related field.
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Ebay Collections Late Stage Manager Ireland, Dublin
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What you will accomplish:
Lead the day-to-day operations of our Europe & HIPO vendor collaborators, ensuring strong delivery against liquidation, cure rate, and customer experience targets.
Translate global recovery goals into tailored regional strategies while expanding coverage into new European markets.
Supervise governance and compliance, ensuring adherence to GDPR and local collections regulations in partnership with Legal and Risk teams.
Identify root-cause performance issues through weekly reviews and drive sustainable improvements via monthly and quarterly business reviews.
Partner closely with global colleagues in APAC to share standard processes and maintain cross-regional coverage and alignment.
Influence long-term transformation through data-driven insights, process optimizations, and advocacy for modern tools such as AI and automation.
What you will bring:
5+ years of experience in vendor management, collections, or financial operations, ideally across European and/or HIPO markets.
Strong knowledge of European regulatory frameworks affecting collections operations (e.g., GDPR, consumer protection regulations).
High analytical proficiency with experience using BI tools (Tableau preferred) to interpret large datasets and support decision-making.
Excellent communication skills, with the ability to convert complex regional insights into clear narratives for leadership and partners.
Proven track record to work independently across multiple time zones while navigating diverse cultural and operational environments.
Fluency in English required; proficiency in additional European languages (e.g., German, French, Italian, Spanish) is a plus.
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Boston Scientific Senior Supplier Quality Manager II Ireland, Galway
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Key Responsibilities:
- Leads, develops, and empowers the Galway Supplier Quality team to deliver exceptional results through coaching, mentoring, and talent development initiatives.
- Serves as the primary representative for Global Supplier Quality at the Galway site, ensuring alignment with global sourcing strategies, corporate objectives and on the Regional Supplier Quality Management team.
- Provides strategic direction on supplier quality programs, driving excellence in supplier performance, compliance, and continuous improvement.
- Builds and sustains strong partnerships with suppliers, internal manufacturing, and cross-functional stakeholders to achieve business and quality goals.
- Maintains accountability for product quality decisions, including the assessment and disposition of non-conforming materials from suppliers.
- Champions a culture of continuous improvement, fostering innovation and operational excellence across supplier quality processes and systems.
- Demonstrates effective change leadership, proactively managing transformation initiatives to strengthen quality performance and supplier collaboration.
- Monitors and reports key supplier quality metrics and trends, implementing data-driven actions to mitigate risk and improve overall supplier capability.
- Acts as a key contributor in supplier audits, escalations, and customer complaint investigations, ensuring timely resolution and systemic corrective actions.
- Promotes an inclusive, entrepreneurial work environment that empowers team members and reinforces Boston Scientific’s vision, values, and commitment to patient safety and quality.
- Drive compliance with Quality Policy and Supplier Quality standards.
- Lead and develop a professional team, set priorities, allocate resources, and establish operating policies.
- Resolve complex technical and organizational issues; develop and implement solutions with broad impact.
- Influence decisions internally and externally; communicate technical information in clear business terms.
- Accountable for business results, project planning, and achievement of SQP-level goals through leadership and mentorship.
Education & Experience:
- Level 8 Honors Bachelor’s Degree in a technical discipline such as Science or Engineering. (STEM)
- Minimum of 8 years’ experience in manufacturing operations, supplier quality, or engineering, including people management and leadership responsibility.
- Proven record of leading teams, with demonstrated ability to build high-performing, inclusive, and accountable organizations.
- Strong technical foundation with, demonstrated logical decision-making focused on product quality and patient safety.
- Demonstrated ability to manage and influence internal and external stakeholders, to drive alignment and commitment
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Boston Scientific R&D Manager - M3 Ireland, Galway
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About the role
The ideal Principal Design Quality Assurance Engineer will bring their leadership to new product development projects and sustaining projects for our innovative electrophysiology cardiovascular products portfolio. Furthermore, they will develop, establish, and maintain quality-engineering methodologies, systems, and practices which meet BSC, customer, and regulatory requirements.
Your responsibilities include:
- Lead Quality function for product development teams within the BSC Quality System to develop new Medical Electrical Equipment (MEE) and Medical Electrical Systems (MES) as part of a core group of Design Quality Assurance (DQA) Engineers.
- Provide quality and compliance inputs to project teams for project decisions and deliverables (i.e. Design Change Analysis; Design Inputs, Design Outputs; Test Method Development and Validation; Design Reviews; Design Verification and Validation; Usability Testing; SW Validation; Process Validation; and Labeling).
- Provide quality and compliance inputs for post market product sustaining activities, such as design changes, Non-Conformance Reports (NCEP); Corrective and Preventive Actions (CAPA’s); Product Inquiry Report/Field Action Assessment (PIRs); Field Signals Evaluations and Field Actions.
- Lead Risk Management processes for new products with key inputs from cross-functional product development teams (i.e. Risk Management Plan, Risk Management Report, Risk/Benefit Analysis, Hazards Analysis, dFMEA, pFMEA, etc.)
- Engagement with project teams for Systems Engineering and Systems Risk Management as a Subject Matter Expert (SME).
- Lead NPD projects as a DQA SME and work with R&D Product Development Engineers to review Hardware/Software systems architecture(s) and identify possible failure modes/risk control opportunities for these complex systems.
- Responsible for collaborating within a team to identify and implement effective controls to support development or maintenance of products to meet internal and external requirements.
- Builds quality into all aspects of work by maintaining compliance to all quality requirements.
- Support internal and external regulatory audits as required.
- Other duties as necessary or required by the organization.
what we're looking for in you:
Required Qualifications
- B.Sc in Biomedical, Electrical Engineering or equivalent.
- 10 years of medical device engineering experience, with experience inMedical Electrical Equipment/Systems (MEE / MES).
- Applied knowledge in the verification and validation of Capital Equipment, including hardware, software, firmware, and systems of systems interdependencies.
- Experienced in working in a regulated environment for example FDA, ISO standards, EUMDR, IEC 60601, EN ISO 14971, IEC 62304 and EN ISO 13485.
- Strong leadership, relationship building, and team building skills.
- Demonstrated ability to mentor and coach others in analysis and risk based decision-making processes to balance business and compliance needs.
- Strong communication and presentation skills.
- Strong applied knowledge of statistical concepts, tools, and methodologies.
- Travel approximately 5-10%.
Preferred Qualifications
- Experience with Software as a Medical Device (SaMD) and/or systems integration
Maximum Salary: $ 197000
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
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Job Description:
This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines, financial control/budgeting and consolidation, personnel processes, audit/compliance, associate training, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.
Responsibilities:
- Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
- Apply strong financial acumen to optimize resource allocation, streamline budgeting processes, enhance cost efficiencies, and maintain robust financial controls to ensure smooth operational performance
- Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
- Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
- Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
- Provides oversight of key deliverables and validates accurate and timely completion
- Communication, coordination and connectivity across the leadership team
Skills:
- Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
- Leads and encourages the identification, escalation and resolution of potential risks.
- Knows and develops team members through coaching and feedback.
- Manages expenses and demonstrates an owner’s mindset.
- Extensive experience in forecasting and financial management
Additional skills:
- Excel skills
- Problem Solving: Ability to analyze problems, recommend options, and execute solutions
- Analytical: Ability to critically evaluate info gathered from multiple sources, reconcile variances, and present complex data in a clear and logical manner specifically tailored to the audience
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
- Excels in working among diverse viewpoints to determine the best path forward.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
These jobs might be a good fit
