Jobs in Germany, Dresden

What You’ll Do

Applied Materials is looking for anto provide overall vision and direction to the(Germany, Austria, Belgium). In this role you will be responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division and headquarters' functional leaders. This Senior Director position resides within the AGS Leadership Team and reports to the European Field Service Executive.

Key Responsibilities

• Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
• Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
• In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
• Must build strong working relationship with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
• Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards.
• Stay knowledgeable of competition and important emerging technologies and standards.
• Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
• Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
• Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories, and practices as well as the changing business environment.
• Business Expertise
• Applies in-depth knowledge of own segment/function, business, and commercial expertise to differentiate itself from the competition.

Leadership

• Leads a business unit through multiple levels of managers across a diverse employee base in multiple cities / countries.
• Can lead through direct management responsibilities and influencing resources that are not directly reporting into the organization.

Problem Solving

• Evaluates key business challenges; directs the development of new or innovative solutions.
• Anticipates challenges.

Impact

• Guided by company strategy and business objectives, impacts results of
• segment/function.
• Interpersonal Skills.
• Influences and negotiates at the top executive levels, with great latitude on outcomes presents and defends complicated or delicate issues.

Experience & Skills

• Preferred, BA/BS in Engineering or Business/Operational Management
• 7-10 years of progressive functional experience, within a complex global company, preferably within Semiconductor Industry. At least 5 years as leader/manager of a Field Services Organization
• Strong Business and Financial Acumen
• Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact.
• Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.

application. Gainhands-on experience in key mechanical engineering disciplines, applying academic knowledge to real-world engineering challenges within a leading industrial setting.

Responsibilities:

• Clean-up and maintenance of data in the PLM system

• Support in concept and feasibility studies

• Preparation of product designs

• General administrative support for the team

Requirements:

• Enrolled student (m/f/d) in a technical or business-related field, e.g., Mechanical Engineering, Industrial Engineering, or similar

• Proficient in MS Office, especially Excel

• Structured, reliable, and independent working style

• Interest in product development and technical processes

• Strong team spirit and motivation to contribute to project success

What we offer:

• Flexible working hours to accommodate your studies

• Insight into exciting development projects in the field of Motors, Valves and Circuit Breaker

• Opportunity to actively contribute to the development of innovative products

• Supportive and collaborative work environment

Customer Service:

• Establish strong customer relationship at all levels
• Manage Field Service operations for our customers in Central Europe
• Ensure effective coordination of service operational activities
• Drive operational activities for meeting customer operational KPI’s
• Manages all facets of customer retention (CRM) and satisfaction including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Be proactive with customer management to identify potential areas of improvement and drive resolution (tool or customer service related)
• Manage site escalations
• Hold regular customer meetings (OC, KPI, regular service meeting) including preparation and following up on open tasks

Business/Finance:

• Forecast and help manage quarterly and annual business revenues
• Work closely with customer and promote relevant CIPs and product enhancements to customer
• Understand all customer related agreements, equipment specifications, and Service Level Agreements
• Achievement of operational and financial objectives
• Development and implantation of operational plans for increasing customer satisfaction and increasing service market share
• Drive corporate image through successful customer service
• Active support of account teams to achieve regional targets
• Service Sales

Administrative / General:

• Manage team of up to 15 CSE’s as direct reports incl. holding 1:1
• Analyzes operational processes, escalation procedures, and performs training gap assessments for identifying opportunities for service delivery improvements and value add to the customer / clients
• Develop a strong knowledge of the equipment base at your customer sites.
• Ensures adequate records and systems are maintained
• Track and review equipment, warranty, contract and escalation performance metrics
• Establish strong working relationships with other Business Units, Product Support, Regional Product Support, and Sales personnel
• Conduct monthly, quarterly, and annual performance reviews and appraisals.
• Ensure direct reports have clear goals that support account goals and objectives and document individual development plans

Our requirements for you:

• Strong negotiation and leadership skills
• Excellent verbal and written communication skills in German/English and ability to present technical presentations in front of customer at Sr. Management Level
• Ability to work in a high-pressure environment on multiple tasks simultaneously
• Excellent project management, analytic and organizational skills
• Basic financial/budget and strategic planning skills
• Be a driver
• Ability to travel up to 40%

Minimum Qualifications

• Relevant experience in semiconductor field within a Regional Customer Service Organization as a manager and in a customer facing role
• Good command of both German and English communication in both writing and speaking.
• Good execution and coordination skills
• B.A. of Engineering background is a must, M.S. is a plus.
• Strategic and forward thinker who is proactive, and

Responsibilities

In this role, you will:

• Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
• Participate in the development and testing of system diagnostics and spec validation.
• Act as a two-way conduit for information transfer between the engineers responsible for crafting our products and the field service teams responsible for product maintenance and support.
• Capture and analyze data from systems populations residing is remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues.
• Help develop and detail technical service procedures.
• Train support personnel such as tech support and customer support engineers.
• Develop new training materials which may include written documents, video tutorials and on-line web based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
• Take a proactive approach to improving service quality and profitability.
• Interface with customers and vendors to reach constructive solutions

Preferred Qualifications:

• Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.
• Results oriented and driven to excel.
• Enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Quick grasp of meaningful, sophisticated technical information.
• Natural curiosity, inventiveness, and an interest in making things work better.
• Diverse Background to bring new perspectives to the team.
• Background developing and delivering remote technical training utilizing virtual reality, augmented reality and video.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years