Support Manager jobs in Canada

This role sits at the intersection of technology, people, and business. You’ll be helping clients modernize their HR operations with confidence, deep domain expertise, and a collaborative mindset.

Client Leadership & Strategy

• Act as a trusted advisor to HR leaders, helping shape transformation roadmaps aligned with business goals.
• Facilitate bilingual client workshops to translate strategic objectives into SAP SuccessFactors Employee Central solutions.
• Guide clients through decisions around process optimization, data governance, and HR architecture.

Implementation and Integration

• Lead the delivery of SAP SuccessFactors Employee Central implementations across sectors and geographies.
• Oversee configuration, data migration, testing, and deployment activities.
• Ensure seamless integration with other HR systems and third-party applications.

Solution Ownership & Innovation

• Maintain ownership of solution integrity across configuration, integration, data strategy, and reporting.
• Introduce leading practices and innovations from the SAP ecosystem.
• Champion continuous improvement in system design, user experience, and analytics.

Program Delivery & Coordination

• Drive coordination across cross-functional teams to align delivery with organizational goals.
• Manage project timelines, risks, and stakeholder communications.

People Leadership

• Lead and mentor delivery teams across onshore/offshore models.
• Foster growth and accountability through coaching and knowledge-sharing.

Change Enablement & Adoption

• Collaborate with change management teams to ensure successful adoption.
• Lead co-creation sessions to design user-centric solutions.

Skills and attributes for success

• Strong understanding of HR processes and best practices.
• Deep expertise in SAP SuccessFactors Employee Central.
• Experience in leading and mentoring teams.
• Proficiency in data migration, system configuration, and integration.
• Excellent project management and problem-solving skills.
• Bilingual fluency in French and English (spoken and written).

To qualify for the role you must have

• Bachelor’s or Master’s degree in Computer Science, Information Technology, HR, or Business Administration.
• Minimum 8 years of experience in HR technology consulting, with a focus on SAP SuccessFactors Employee Central.
• Proven ability to lead end-to-end implementations.
• Strong executive presence and facilitation skills.
• Experience managing cross-functional teams in complex environments.

Ideally, you’ll also have

• SAP SuccessFactors Employee Central certification.
• Experience with other SAP SuccessFactors modules (Compensation, Talent, Learning, Recruiting).
• Familiarity with SAP HCM or WorkForce Software.

What we look for

• You lead with curiosity, structure, and confidence—even when the path isn’t clear.
• Clients ask for you by name.
• Your teams grow stronger under your leadership.
• You elevate delivery by connecting business strategy with tech decisions—and telling that story well.

As a Tax Manager in our U.S. Tax Practice, you will help our clients identify and solve complex U.S. and international tax issues as well as assist them in pursuing and successfully aligning all of the different areas of taxation into a benefit-driven strategy.

Skills and attributes for success

• Strong understanding of U.S. tax concepts, including corporate federal and state income tax compliance, as well as income tax provision preparation and review.
• Experience in preparing and reviewing U.S. corporate and partnership tax returns for multinational clients, including income tax provisions for public and private companies.
• Proficient in conducting federal and state tax research, analyzing cross-border tax issues, and drafting technical memos.
• Ability to develop and deliver innovative tax planning ideas and solutions that meet or exceed client expectations.
• Strong analytical skills to assess clients' tax situations and provide practical recommendations.
• Capacity to make informed decisions in complex tax matters and develop implementation plans.
• Excellent relationship-building skills to establish and maintain long-term client partnerships.
• Commitment to continuous professional development and knowledge sharing to enhance service delivery.
• Ability to identify and pursue opportunities for tax planning and special services.
• Proficient in leveraging technology to enhance productivity.
• Effective communication skills to foster open dialogue and supervise team members.
• Willingness to participate in recruiting efforts and contribute to a collaborative, team-oriented culture that supports professional growth.

To qualify for the role you must have

• An undergraduate degree in a related field and a minimum of 3 years of experience in US Tax
• Completion of US CPA or US Enrolled Agent or other related experience or certification relevant to this area of specialization
• A commitment to learning in a tax technology environment
• Strong project management, analytical and organizational skills
• Ability to work within tight deadlines
• Process oriented with excellent documentation skills
• Excellent verbal and written communication skills

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $92,000 to $144,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

As a Manager or Senior Consultant, you’ll play a hands-on role in designing, configuring, and deploying onboarding solutions while guiding clients through transformation with confidence and empathy.

Client Engagement & Strategy

• Partner with HR and Talent Acquisition leaders to shape onboarding strategies aligned with business goals.
• Facilitate workshops to translate onboarding vision into SAP SuccessFactors capabilities.
• Advise clients on onboarding best practices, compliance, and experience design.

Solution Design & Implementation

• Lead the configuration and deployment of SAP SuccessFactors Onboarding, including integration with Recruiting and Employee Central.
• Design onboarding workflows, forms, and experiences tailored to client needs.
• Ensure seamless integration with third-party systems (e.g., background checks, provisioning tools).

Experience & Innovation

• Apply design thinking to create onboarding journeys that are intuitive, engaging, and inclusive.
• Introduce innovations such as mobile onboarding, preboarding portals, and personalized content.
• Continuously improve onboarding processes through analytics and feedback.

Project Delivery

• Manage project timelines, deliverables, and stakeholder communications.
• Collaborate with cross-functional teams to ensure successful implementation and adoption.
• Support testing, training, and change enablement activities.

Team Collaboration

• Mentor junior consultants and contribute to knowledge sharing within the SAP COI and HR tech team.
• Foster a collaborative and inclusive team environment.

Skills and attributes for success

• Strong understanding of onboarding processes and employee lifecycle.
• Hands-on experience with SAP SuccessFactors Onboarding and related modules.
• Ability to manage client relationships and lead workshops.
• Proficiency in system configuration, data migration, and integration.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

To qualify for the role you must have

• Bachelor’s or Master’s degree in HR, Business, Information Systems, or related field.
• 5+ years of experience in HR technology consulting, with a focus on SAP SuccessFactors.
• Proven experience implementing SAP SuccessFactors Onboarding.
• SAP SuccessFactors Onboarding certification (preferred).
• Experience working with global clients and distributed teams.

Ideally, you’ll also have

• Certifications in SAP SuccessFactors Recruiting and Employee Central.
• Experience with onboarding analytics and experience platforms.
• Exposure to compliance and regulatory onboarding requirements.

What we look for

• You bring empathy, structure, and creativity to onboarding design.
• You elevate onboarding from a process to an experience.
• You build trust with clients and teams through clarity, confidence, and delivery excellence.
• You connect onboarding to broader talent and business strategies—and tell that story well.

In this role, you will be responsible for team handling on large projects encompassing the entire gamut of SOX from conceptualization to crafting to implementation of the entire SOX program including documentation and control testing, evaluating internal controls, reliability of financial reporting, compliance with applicable laws and regulations and effectiveness and efficiency of operations including cost management. This should be a SOX framework implementer role.

Primary Responsibilities

You'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibility for this role includes but are not limited to:

• Responsible for execution of SOX, IFC Designing, walkthrough & Implementation, Business Process Review,
• Creation & mapping of Business Flow charts with RCM etc. (individually and as a team). To Perform risk
• assessment procedures, including identification of significant accounts & classes of transactions, mapping of business processes and provide comprehensive input to the development of a risk-based annual internal audit/SOX audit plan.
• Prepare SOX documentation such as process flowcharts, process narratives and risk and controls matrix.
• Design attributes, perform test of design and operating effectiveness of control so suggest improvements in the process by assessing risks and controls related to business imperatives, identify gaps, and assist in remediation.
• Plan, implement, coordinate, and execute all phases of SOX compliance, (to include leading walkthroughs and identifying/validating key controls, developing test procedures, executing, and documenting testing,and reporting results to Management). To Ensure clear, concise, actionable, and practical observations and recommendations, with a well-documented process for communication and resolution with clients on SOX deficiencies observed. Understand client(s) requirements, respond promptly to client requests and enquiries, and consistently meet client needs
• Support Managers/Senior Managers in the process of preparing audit plans, audit program, testing and reports Work with existing processes/systems whilst making constructive suggestions for improvements.
• Demonstrate critical thinking and the ability to bring order to unstructured problems. Able to read situations and modify behaviour to build quality relationships. Responsible for quality and timeliness of deliverables, including conclusions on control effectiveness and impact of control deficiencies.

To qualify, candidates must have:

• Chartered Accountant (CA), CPA (US) or ACCA (UK) with 3+ years of experience with a large Global
• Corporate Process, Risk and Control department and/or similar experience
• MBA degree is a plus
• 2 to 7 years of relevant experience in SOX/IFC Designing & Implementation (preferably from the
• Risk Advisory practice of a Big 4 or reputed Consulting firms, else exposure to SOX in Industry will also do)
• Experience in conducting risk assessment procedures pertaining to financial reporting, process flow mapping, design, and documentation of RACM, controls testing, evaluation of control deficiencies and remediation plans Should be able to understand complex business situations, risk, and controls in ERP environment, identify gaps and suggest leading practices along with solid understanding on PCAOB requirements and COSO framework
• Should be process oriented and have strong analytical skills Should understand financial statements under Indian/US GAAP Have knowledge and understanding of SOX Framework
• Should possess excellent communication and report writing skills Capability of dealing with big clients Ability to handle pressure and manage complex situations Consistently demonstrate teamwork dynamics by working as a team member: understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; and proactively seek guidance, clarification and feedback. Strong working experience of Excel, Visio, Word and other MS Office applications.

Your key responsibilities

The candidate will be required to participate in both internal and external audit services. This includes, but not limited to:

Business development:

• Identify and pursue new business opportunities within the technology risk domain.
• Develop and execute strategies to expand the client base, increase market share & achieve revenue targets
• Collaborate with other EY service lines to cross-sell and deliver integrated solutions to clients.
• Contribute to the development and execution of the go-to-market strategy for the Technology Risk group.
• Stay abreast of industry trends, emerging risks, and regulatory changes to inform service offerings and market positioning.
• Represent EY at industry events, conferences, and forums to enhance the firm's visibility and reputation and play a pivotal role in augmenting EY’s footprint in the market.
• Build a robust pipeline of prospective clients & enhance relationships with current and potential clients.
• Work with teams and personal networks to generate new business opportunities.
• Participate in high visibility industry initiatives/forums to enhance EY’s brand value and showcase EY’s service and product capabilities.
• Lead business development initiatives including service offering development and roll-out, proposal development, responding to RFP’s, presentations, and negotiations with potential clients and contribute to the development of engagement plans and proposals for client needs.
• Work in collaboration with your local market leader in growing the Technology Risk services market shares and enhancing our presence in key sectors and accounts.
• Build strong internal relationships within our national and global Technology Risk practice and across EY’s service lines including Advisory, Tax and Transactions.

Client Management:

• Develop and maintain strong relationships with key clients, understanding their business needs and providing tailored risk management solutions.
• Act as the primary point of contact for clients, ensuring high levels of client satisfaction and addressing any issues or concerns promptly.
• Lead client engagements, including planning, execution, and delivery of technology risk services.

Leadership and Team Development:

• Lead and provide relevant support to the teams of managers, senior consultants and consultants, including delivering formal IT Audit related trainings.
• Provide leadership and guidance to project teams, fostering a collaborative culture of high-performance, excellence and continuous improvement.
• Lead and support partners in practice management aspects.

Execution and Delivery Excellence:

• External audits: Oversee engagements to test and opine on efficacy of IT general controls (ITGCs) and IT application controls (ITACs) to support financial statement audits / integrated audits (Internal Controls for Financial Reporting).
• Internal audits/SOX compliance testing: Assist clients in designing and implementing ITGCs and ITACs to support SOX compliance. Oversee testing of ITGCs and ITACs to confirm efficacy of controls.
• Service organization reporting – Focus on the issuance of third-party reports in the form of 3416 reports, SOC 1, SOC 2 reports, etc.
• Provide high quality professional day-to-day management of internal/external audit engagements/projects.
• Lead and support on-site coordination for audit clients including planning, briefing team on the client's IT environment and industry IT trends, communicating with the clients and completing audit engagements
• Prepares IT external audit reports on the adequacy and effectiveness of control structure, along with practical recommendations to improve the effectiveness, efficiency of a control or process.
• Able to discuss and resolve audit issues and recommendations with client management.
• Demonstrate a thorough understanding of complex information systems and apply it to client situations
• Ensure compliance with regulatory requirements and industry best practices & EY's methodologies, policies, and quality standards.

Skills and attributes for success

• Extensive experience in technology risk management, with a focus on business development and market development with a proven track record of successfully developing and executing business development strategies
• Strong understanding of technology risk, cybersecurity, and regulatory requirements
• Strong project management, analytical, interpersonal and communication skills and a strong desire to work in a team environment
• Demonstrated integrity, values, principles, and work ethic
• Strong experience interacting with clients at all levels including Leadership and Partners: Strong written, communication, and presentation skills

To qualify for the role you must have

• Minimum 8+ years of experience in IT external and/or internal audit;
• Bachelor’s Degree (or higher) in Business Administration, Commerce, Computer Science, Management Information Systems, or other relevant program required.
• Must possess relevant audit and/or accounting designation(s) (e.g. CISA, CPA, CIA, etc.) is required

Ideally, you’ll also have

• Demonstrated knowledge of COBIT, ITIL, or other IT frameworks and service organization reporting standards would be an asset
• Demonstrated knowledge of specific platforms such as SAP, Oracle, Windows, etc. would be an asset
• Hands on experience with project management or IT operations based in large enterprise resource planning systems such as Oracle Financials, SAP, etc. or information security would be an a
  

What we look for

We’re interested in highly motivated talented individuals with a strong willingness to think outside of the box. You can expect plenty of autonomy in this role, so you’ll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you’re serious about consulting and ready to take on some of our clients’ most complex issues, this role is for you.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you