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747 jobs found
20.11.2025
F

Flywire Payment Experience Associate I French Speaker Canada, Quebec

Limitless High-tech career opportunities - Expoint
Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. Address complex customers' questions and concerns by phone, chat,...
Description:

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a
Payment Experience Associate I .

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

  • Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
  • Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
  • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
  • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
  • Conduct daily follow-up with previously unresolved requests.
  • Handle escalations from Associate I, ensuring customer satisfaction.
  • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
  • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
  • Be inspired to take initiative in new projects that contribute to the greater success of the business.
  • Support in training new team members as needed and guide Associate I in best practices.
  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
  • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
  • Have fun while working hard with a goal-oriented team.

Here’s What We’re Looking For:
General

  • Business proficiency in English and French.
  • 3 years of experience in customer support, a background in banking or payments is a plus.
  • Ability to work business hours aligned with the Eastern Time zone

Communication

  • Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
  • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
  • Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.

Knowledge & Application

  • Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
  • Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.

Problem Solving

  • Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
  • Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.

Data Analysis

  • Collects and reports customer feedback, identifying recurring themes and issues.
  • Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
  • Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.

Projects

  • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
  • Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
  • Assists in the training and support of newer team members as needed.

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-remote

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19.11.2025
EY

EY Senior Tax Staff - Private Client Services Winnipeg Canada, Manitoba, Winnipeg

Limitless High-tech career opportunities - Expoint
Identify planning opportunities and prepare correspondence describing the income tax implications of implementing transactions. Research client issues that arise from planning or compliance work using a variety of on-line sources....
Description:

Your key responsibilities

As a Senior Tax Staff, you'll be responsible for recommending and implementing tax strategies that align with the client's objectives, corresponding with legal counsel and tax authorities on client issues, assisting with reorganizations, researching compliance and planning issues and reviewing personal, corporate and trust tax returns.

Skills and attributes for success

  • Identify planning opportunities and prepare correspondence describing the income tax implications of implementing transactions
  • Research client issues that arise from planning or compliance work using a variety of on-line sources
  • Liaise with the client’s legal counsel
  • Review personal, trust and corporate tax returns
  • Liaise with Canada Revenue Agency and relevant provincial ministries on client issues
  • Correspond with audit managers, staff and/or clients in answering clients’ specific personal, trust or corporate tax queries or about matters that arise from compliance or planning work
  • Prepare tax election forms
  • Assist and manage the administration of personal and trust tax compliance seasons

To qualify for the role you must have

  • An undergraduate or graduate degree in accounting and / or other appropriate academic major
  • 3 – 5 years of relevant tax experience or equivalent experience in business or industry
  • A Canadian CPA or CA designation, or a reciprocal designation recognized with the CICA
  • Completed or be working towards the In-Depth Tax Course (or equivalent)
  • Excellent written and verbal communication skills
  • Demonstrated ability to work as part of a team
  • Excellent organization and time management skills


Ideally, you’ll also have

  • A proactive approach, a high level of commitment, and a be a motivated, driven team player


What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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19.11.2025
EY

EY Tax Law - Litigation Associate Calgary Canada, Alberta, Calgary

Limitless High-tech career opportunities - Expoint
Assisting clients in responding to federal and provincial audits; advising clients on the tax dispute resolution process; preparing notices of objection and written representations to the federal and provincial tax...
Description:

Your key responsibilities

The successful candidate will be involved with all aspects of tax advisory and tax controversy. Responsibilities include:

  • Assisting clients in responding to federal and provincial audits; advising clients on the tax dispute resolution process; preparing notices of objection and written representations to the federal and provincial tax appeals divisions; and assisting with the litigation of tax appeals before various courts.
  • This role also includes assisting with the preparation of legal opinions with respect to the tax consequences of transactions and performing post-transaction audits for tax efficacy and litigation risk.

Skills and attributes for success

  • The ability to work collaboratively in a fast-paced, collegial, dynamic team-oriented environment
  • Strong oral and written communication skills
  • Sound professional judgement and a high level of professionalism

To qualify for the role you must have

  • 1 to 5 years of tax litigation and controversy experience gained at a leading law firm
  • Superior academic credentials and strong tax technical skills and a genuine interest in tax and tax policy
  • The candidate must also be a member in good standing of a Canadian Bar

What we offer

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:

  • $5,000 per year for mental health support benefits
  • Wellbeing benefit of $1,200/year

Discover how, when and where you can work at

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These jobs might be a good fit

19.11.2025
EY

EY Senior Tax Manager - Private Client Services Ottawa Canada, Ontario, Ottawa

Limitless High-tech career opportunities - Expoint
Thought leadership, providing expert insights and tackling complex problems with best practice knowledge. Identify sales and new opportunities. Participate in client engagements from planning to execution and closure. Manage engagement...
Description:

We innovate with SAP to co-create more innovative answers, drawing on our integrated competencies in tax, assurance, transactions and risk, as well as our work in implementing SAP. Together, we help clients provide better outcomes and long-lasting results, from strategy to execution.

On your typical engagement, you will work with the key stakeholders to understand their needs and advise on SAP system capabilities.  You will initiate the requirement gathering, architect solutions, blueprinting, testing, complete the workflow and documentation, as well as the functional design of the solution. Liaise with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non-SAP systems.

As a Senior Manager in Technology Business Analysis, you will be at the forefront of evaluating and understanding complex business models, processes, and operations. Your expertise will be pivotal in translating business requirements into technical specifications for our technical teams to develop functional solutions that drive our technology delivery success.

Your key responsibilities

In this role, you will manage and oversee complex processes and projects, ensuring quality and managing risk. You will be accountable for budget management, delivery, and performance of projects aimed at meeting specific objectives. Additionally, you will foster and manage client relationships, contributing to business growth through revenue generation and commercial relationship management. You will also engage in:

  • Thought leadership, providing expert insights and tackling complex problems with best practice knowledge.
  • Identify sales and new opportunities
  • Participate in client engagements from planning to execution and closure
  • Manage engagement economics with a focus on chargeability and revenue generation

Skills and attributes for success

To thrive in this role, you will need to demonstrate effective management skills, an understanding of operational and organizational dynamics, and the ability to maintain quality and manage risk.

  • Demonstrate in-depth technical capabilities and possess strong business acumen
  • Demonstrate ability to assimilate to new knowledge
  • Lead and deliver quality SAP projects or workstreams
  • Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes
  • Establish relationships with client personnel at appropriate levels
  • Select appropriate methods and techniques to achieve results
  • Recommend policy changes and establish procedures
  • Exercise significant latitude in setting objectives and determining approaches to assignments

To qualify for the role, you must have

  • A Bachelor's degree (Master's preferred)
  • 5-7 years of relevant experience in SAP
  • At least 3 years of experience working with one or more SAP modules
  • Strong written and verbal communication, presentation, client service and technical writing skills
  • Experience managing an SAP project or workstream and project-based team members
  • Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industry specific finance and technology functions
  • Ability and comfort level researching client inquiries and emerging issues, including regulations, industry practices, and new technologies
  • A willingness to travel to meet client needs

Ideally, you’ll also have

  • Prior consulting industry experience
  • SAP Certification/s
  • Experience with at least one full cycle implementation of your core module

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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19.11.2025
EY

EY Senior Associate Resource Management Canada, British Columbia, Vancouver

Limitless High-tech career opportunities - Expoint
Responsible for staffing of all level resources as well, maintaining Retain with client bookings and resource projections. Maintain databases regarding client data, staff preferences, skills and restrictions as required. Produce...
Description:

The RM Senior provides functional support to the Sub-Service Line (SSL) RM Lead. This role will provide coverage and support to our
GCR Tax Group.

The Resource Management (RM) Senior is a member of the Tax Canada Resource Management team, contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. The Senior Associate will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilization data and deployment information and participate in developing and facilitating resource deployment strategies.

Your key responsibilitiesAs an RM Senior, you will be responsible for the deployment; development; and capacity management of the client-serving professionals of your local group. You will support the Resource Management strategy to effectively deploy Tax client-serving professionals and provide them with meaningful career experiences. You will be working regularly with Partners, senior leadership, and theLead to support the client serving professionals.

  • Responsible for staffing of all level resources as well, maintaining Retain with client bookings and resource projections
  • Maintain databases regarding client data, staff preferences, skills and restrictions as required
  • Produce weekly communications including general forecasting, availability and capacity management reporting as required
  • Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
  • Audit Retain regularly for accuracy
  • Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
  • Assist with annual planning process - incl. data input to planning tool as directed by RM team leaders
  • Communicate regularly with RM and practice managers on status of staffing requirements and issues
  • Identify over/under utilized individuals and bring to attention of RMS as required.
  • Identify conflicts and resolve or escalate
  • Support SSL RM Lead in addressing complex scheduling assignments.
  • Confirm resource independence prior to client bookings where applicable
  • Assist with the creation/maintenance of accurate personnel and client project schedules.
  • Communicate regularly with Resource Management team on the status of staffing requirements
  • Demonstrate effective teaming with Tax and cross service line RM team(s) by proactively/creatively responding to requests.
  • Participate in the orientation of new hires by providing an overview of the Resource Management function and operating model
  • Partner with the Tax Talent Team (i.e. HR) on Head Count and Performance Management initiatives
  • Work with peers across the Canadian Tax RM team to share resources and leading practices
  • Involved in ad hoc projects as required

Skills and attributes for success

  • Strong analytical skills, with meticulous attention to detail
  • Very strong written and verbal communication
  • Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
  • Strong problem-solving skills
  • Outstanding teamwork and interpersonal skills
  • 1-3 years of relevant work experience
  • Advanced Microsoft Excel skills
  • Bachelor's degree, or equivalent work experience

What we offer you

The salary range for this job in British Columbia is $65,600to $98400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

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These jobs might be a good fit

19.11.2025
EY

EY Tax Law - Litigation Associate Montreal Canada, Quebec, Montreal

Limitless High-tech career opportunities - Expoint
Advise and assist clients in federal and provincial tax audits and propose strategies for resolving disputes. Prepare notices of objection, written representations and submissions to the tax authorities. Represent clients...
Description:

Your key responsibilities

  • Advise and assist clients in federal and provincial tax audits and propose strategies for resolving disputes.
  • Prepare notices of objection, written representations and submissions to the tax authorities.
  • Represent clients in disputes (court appeals, judicial reviews, voluntary disclosures, requests for relief, etc.).
  • Draft legal opinions on tax consequences and perform post-deal audits.
  • Supervise junior lawyers and help with business development.
  • Collaborate with multidisciplinary teams across EY’s national and global networks.

Skills and attributes for success

  • 1 to 2 years of experience in tax litigation, including representations before the courts.
  • Member in good standing of the Barreau du Québec.
  • Completion of the CPA Canada In-Depth Tax Program or a Master of Taxation (an asset).
  • Outstanding academic and professional credentials.
  • Bilingual (French and English), with excellent writing and speaking skills.
  • Strong social skills for working with and integrating into groups.
  • Ability to work under pressure and within tight deadlines.
  • Analytically minded, able to work independently and client-oriented.

What we offer

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:

  • $5,000 per year for mental health support benefits
  • Wellbeing benefit of $1,200/year

Discover how, when and where you can work at

Show more

These jobs might be a good fit

18.11.2025
EY

EY Senior Manager - Tax Private Client Services Winnipeg Canada, Manitoba, Winnipeg

Limitless High-tech career opportunities - Expoint
Identify planning opportunities and prepare correspondence describing the income tax implications of implementing transactions. Research client issues that arise from planning or compliance work using a variety of on-line sources....
Description:

Your key responsibilities

As a Senior Tax Manager, you will be responsible for recommending and implementing tax strategies that align with the client's objectives, corresponding with legal counsel and tax authorities on client issues, assisting with reorganizations, researching compliance and planning issues and reviewing personal, corporate and trust tax returns.

Skills and attributes for success

  • Identify planning opportunities and prepare correspondence describing the income tax implications of implementing transactions
  • Research client issues that arise from planning or compliance work using a variety of on-line sources
  • Coaching and mentoring more junior staff to execute assignments with accuracy and completeness
  • Liaise with the client’s legal counsel
  • Review personal, trust and corporate tax returns
  • Liaise with Canada Revenue Agency and relevant provincial ministries on client issues
  • Correspond with audit managers, staff and/or clients in answering clients’ specific personal, trust or corporate tax queries or about matters that arise from compliance or planning work
  • Prepare tax election forms
  • Assist and manage the administration of personal and trust tax compliance seasons
  • Demonstrate professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of client relationships and related work products.

To qualify for the role you must have

  • An undergraduate or graduate degree in accounting and/or other appropriate academic major
  • 7 years of relevant tax experience or equivalent experience in business or industry
  • Possess a Canadian CPA
  • Completed the In-Depth Tax Course (or equivalent)
  • Ability to lead small, medium and large sized client engagements and interact effectively with clients and internal team members
  • The successful candidate must lead by example and have proven leadership and people management skills
  • Ability to research and write utilizing electronic tax tools
  • Strong project management and organizational skills
  • Ability to work with tight deadlines
  • Process oriented with excellent documentation skills
  • Excellent verbal and written communication skills

Ideally, you’ll also have

  • Proactive attitude, commitment, and a highly motivated and driven team player

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. Address complex customers' questions and concerns by phone, chat,...
Description:

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a
Payment Experience Associate I .

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

  • Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
  • Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
  • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
  • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
  • Conduct daily follow-up with previously unresolved requests.
  • Handle escalations from Associate I, ensuring customer satisfaction.
  • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
  • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
  • Be inspired to take initiative in new projects that contribute to the greater success of the business.
  • Support in training new team members as needed and guide Associate I in best practices.
  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
  • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
  • Have fun while working hard with a goal-oriented team.

Here’s What We’re Looking For:
General

  • Business proficiency in English and French.
  • 3 years of experience in customer support, a background in banking or payments is a plus.
  • Ability to work business hours aligned with the Eastern Time zone

Communication

  • Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
  • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
  • Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.

Knowledge & Application

  • Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
  • Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.

Problem Solving

  • Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
  • Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.

Data Analysis

  • Collects and reports customer feedback, identifying recurring themes and issues.
  • Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
  • Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.

Projects

  • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
  • Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
  • Assists in the training and support of newer team members as needed.

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-remote

Show more
Are you looking for a career opportunity to join a thriving private equity firm in Canada? Expoint is the place for you! As a Private Equity Associate, you will be responsible for the sourcing, underwriting, and execution of new investments and portfolio management. You will be a key member of the private equity team working directly with the Managing Directors, managing transactions and investments across a variety of industries. In this exciting and challenging role, you will be expected to identify new investments, work on financial analyses and due diligence reviews, prepare investment memos and presentations, and monitor portfolio companies. Your daily duties and responsibilities will also include working with fund managers, investors, and syndication teams to facilitate transactions and support current investments. You’ll need to use your excellent interpersonal and communication skills to communicate with team members, advisors, and potential investors. You’ll need to be able to develop financial models, assess opportunities and negotiate terms with potential investments. You’ll also be expected to provide regular updates on the progress of the deals, and develop and maintain relationships with institutional investors, lenders and joint venture partners. To qualify for this role, you must have at least four years of experience in private equity with a strong knowledge of domestic and international markets and private equity best practices. You must be detail oriented and able to multi-task in a fast-paced work environment. You should have an in-depth understanding of capital market structures, firm valuations, and financing structures. A master’s degree in finance, accounting, or a related field would be an asset, as well as strong qualitative and quantitative analysis skills. Are you excited about working in private equity in Canada? Expoint is here to help you reach your career goals!