Support Manager jobs in Australia

The role of a Support Manager is integral to the success of the tech industry in Australia. At Expoint, we recognise the importance of investing in experienced professionals who can manage and support clients and customers in this rapidly changing and developing sector. A Support Manager is responsible for delivering exceptional customer service at all times. This involves responding to customer inquiries and requests in a timely manner, providing technical support to clients, and managing customer accounts and databases. They will also be tasked with problem solving, identifying trends, and implementing new processes and procedures to improve customer service standards. Organisational and communication skills are essential for any Support Manager. It is essential to maintain accurate customer records, monitor customer service performance, and consistently update customer information and document procedures. Strong interpersonal and negotiation skills are also expected to cultivate relationships with clients, customers, and vendors. In addition to this, Support Managers must possess a keen eye for detail and remain up to date with industry trends and legislation. They should know how to handle customer complaints effectively, and be able to work collaboratively with other departments to ensure customer satisfaction is achieved. At Expoint, we look to recruit experienced and dynamic Support Managers who have a proven track record of success. Our Support Managers should demonstrate an eagerness to stay up to date with the changing landscape of the tech industry, anticipate customer needs, and possess the creative thinking required to ensure that clients and customers benefit from a superior service, consistently.