Customer Service Representative jobs in Australia

You’ll provide vital support across various engagements, ensuring contract obligations are met in administration, billing, governance, and reporting. You’ll also maintain oversight of schedules, deliverables, dependencies, risks, and issues, playing a key role in ensuring smooth delivery and strong governance across client engagements.

Your key responsibilities

• Ensure contract and process compliance: Monitor and manage obligations in administration, billing, reporting, and governance to meet contractual and operational standards.
• Conduct audits and risk analysis: Verify transactions, review records, and analyse risks to support proactive decision-making and project continuity.
• Support governance and documentation: Prepare and maintain delivery frameworks, secretariat services, and accurate records for all activities.
• Facilitate stakeholder engagement: Communicate clearly with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
• Drive continuous improvement: Apply analytical skills to identify gaps, improve processes, and deliver high-quality outcomes across engagements.

What we look for

To be considered for this role you must have:

• Strong analytical and detail-oriented skills, with the ability to work with large data sets and solve problems.
• Technical proficiency in Microsoft Office and experience maintaining project/process documentation.
• Clear and professional communication skills for engaging with service providers and stakeholders.

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Experience in compliance, auditing, or government-funded programs.
• Ability to identify gaps and drive continuous improvement in processes.
• Collaborative approach with initiative and willingness to learn in a team environment.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally ( free parking / discounted leisure – tailored to Ballarat/ in role training - payment of certitification / great team culture )

Acknowledgement of Country

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

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