Customer Service jobs in Australia
PayPal Customer Servicing Specialist Australia, New South Wales, Sydney
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Essential Responsibilities:
- Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
- Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
- Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
- Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
- Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
- Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
- Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
- Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
- Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
- Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
- Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
- Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.
Expected Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Responsibilities:
Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service
Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs,
Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction
Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)
Resolve merchantdisputes/adjudications,including process documentation and communication
Monitor and beultimately accountable
Drive issue resolution for high complexity intents in partnership with specialistteams,Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering
Manage case reviews, provide account support and configuration, handlecomplianceand risk documentation
Qualifications:
Bachelor’s degree or equivalent experience
3+ years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, orothercustomer-facing role
Experience delivering client-focused solutions that meet customer needs
proficiencyin Microsoft Office Suite (Excel, PowerPoint, Word)
Experience in Looker, Tableau, other data visualizationtool, or willingness to learn (?)
Prior payments industry experience preferred
Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions
Experience successfully navigating matrixed, cross-functional team environments
Ability to work at pace and tenaciously pursue resolution of complex issues
Bias towards action and desire for continues learning and development
Our Benefits:
Any general requests for consideration of your skills, please
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EY Entry Level Service Delivery Analyst - Centre Australia, Victoria, Ballarat
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You’ll provide vital support across various engagements, ensuring contract obligations are met in administration, billing, governance, and reporting. You’ll also maintain oversight of schedules, deliverables, dependencies, risks, and issues, playing a key role in ensuring smooth delivery and strong governance across client engagements.
Your key responsibilities
- Ensure contract and process compliance: Monitor and manage obligations in administration, billing, reporting, and governance to meet contractual and operational standards.
- Conduct audits and risk analysis: Verify transactions, review records, and analyse risks to support proactive decision-making and project continuity.
- Support governance and documentation: Prepare and maintain delivery frameworks, secretariat services, and accurate records for all activities.
- Facilitate stakeholder engagement: Communicate clearly with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
- Drive continuous improvement: Apply analytical skills to identify gaps, improve processes, and deliver high-quality outcomes across engagements.
What we look for
To be considered for this role you must have:
- Strong analytical and detail-oriented skills, with the ability to work with large data sets and solve problems.
- Technical proficiency in Microsoft Office and experience maintaining project/process documentation.
- Clear and professional communication skills for engaging with service providers and stakeholders.
Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.
- Experience in compliance, auditing, or government-funded programs.
- Ability to identify gaps and drive continuous improvement in processes.
- Collaborative approach with initiative and willingness to learn in a team environment.
What we offer you
At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
- Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
- A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally ( free parking / discounted leisure – tailored to Ballarat/ in role training - payment of certitification / great team culture )
- Salary: We offer a competitive salary
Acknowledgement of Country
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
© 2025 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation.
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Armis Team Lead Customer Success Australia
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As Team Lead, you’ll balancewith. You’ll manage your own portfolio of strategic accounts while guiding a talented CS team to deliver outstanding customer outcomes. From mentoring and coaching to solving complex technical challenges, you’ll be at the heart of driving adoption, satisfaction, and long-term success.
What You’ll Do:
- Lead & Mentor : Coach, develop, and inspire a high-performing CS team.
- Technical Expertise : Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
- Customer Impact : Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
- Collaboration : Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
- Operational Excellence : Monitor team performance, streamline processes, and ensure smooth day-to-day execution.
- Strategic Insight : Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.
- 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
- 2+ years leading or mentoring technical teams.
- Strong background in networking, systems integration, or cybersecurity.
- Excellent communicator who can simplify complex technical concepts.
- Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
- Fluent in English (additional European languages a plus).
- Willingness to travel regionally (up to 25%).
- Must be fluent in English
Bonus Points For:
- Hands-on deployment or professional services experience.
- Industry certifications (CISSP, Security+, CEH).
- Knowledge of IoT, OT, or healthcare environments.
- Familiarity with Linux, SIEM, SOAR, or endpoint security.
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Google Search Ads Lead Google Customer Solutions Australia, New South Wales, Sydney
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in the digital media market.
- Experience with search media programmatic buying.
Preferred qualifications:
- Experience with the Search Ads 360 or a related Search Engine Marketing (SEM) ad technology platform for campaign management and media optimization.
- Experience with achieving and exceeding goals, and working with cross-functional teams and building relationships across internal teams.
- Experience with business or account management in online advertising.
- Ability to develop business contacts within the advertising, marketing, and digital industries in Australia and New Zealand.
- Ability to understand technical concepts and communicate them to a non-technical audience.
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Google Customer Engineer Data AI Google Cloud Australia, New South Wales, Sydney
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience as a Business Engineer.
Preferred qualifications:
- Experience in developing data warehousing, data lakes, batch or real-time event processing, and Extract Transform Load (ETL) workflows solutions, including architecture design, implementing, tuning, schema design, and query optimization of distributed systems.
- Experience in pre-business or consulting for cloud computing, data, information lifecycle management, Big Data, and AI/ML environment.
- Experience in working with start-ups, scale-ups, digital native or software vendors.
- Experience in applied AI technology
- Knowledge of cloud infrastructure, cloud network, and cloud security.
- Ability to deliver technical pitches.
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Google Data Customer Engagement Lead Core Australia, New South Wales, Sydney
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- Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
- 8 years of experience with software development in one or more programming languages.
- 2 years of experience leading projects, and providing technical leadership.
- 3 years of experience in designing, analyzing, and troubleshooting distributed systems.
Preferred qualifications:
- Master's degree in Computer Science or Engineering.
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Google Account Strategist Engage Google Customer Solutions Australia, New South Wales, Sydney
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
Preferred qualifications:
- 2 years of experience working in a complex, matrixed organization.
- 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
These jobs might be a good fit
Share
Essential Responsibilities:
- Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
- Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
- Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
- Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
- Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
- Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
- Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
- Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
- Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
- Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
- Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
- Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.
Expected Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Responsibilities:
Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service
Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs,
Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction
Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)
Resolve merchantdisputes/adjudications,including process documentation and communication
Monitor and beultimately accountable
Drive issue resolution for high complexity intents in partnership with specialistteams,Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering
Manage case reviews, provide account support and configuration, handlecomplianceand risk documentation
Qualifications:
Bachelor’s degree or equivalent experience
3+ years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, orothercustomer-facing role
Experience delivering client-focused solutions that meet customer needs
proficiencyin Microsoft Office Suite (Excel, PowerPoint, Word)
Experience in Looker, Tableau, other data visualizationtool, or willingness to learn (?)
Prior payments industry experience preferred
Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions
Experience successfully navigating matrixed, cross-functional team environments
Ability to work at pace and tenaciously pursue resolution of complex issues
Bias towards action and desire for continues learning and development
Our Benefits:
Any general requests for consideration of your skills, please
These jobs might be a good fit
