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Technical Support Engineer High Tech Jobs

888 found
BMC
BMC

Technical Support Engineer

Technical Support Engineer

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Bigid

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Technical Support Engineer - Tier

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Taboola

Advertiser T3 Technical Support Engineer

Advertiser T3 Technical Support Engineer

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30.11.2021
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Advertiser T2 Technical Support Engineer

Advertiser T2 Technical Support Engineer

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SQ
SQream

Technical Support Team Leader

Technical Support Team Leader

Israel, Tel Aviv

30.11.2021
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BMC

Technical Support Engineer

Israel
Details
Description and Requirements

In this role, you’ll be responsible for troubleshooting, escalations, DB analysis, Debugging and more. You will be a part of a with a team of professionals, working in an Agile-Scrum environment.

Responsibilities:

  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to development team.
  • Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
  • Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Knowledge expert that will serve as the focal point to the entire Professional Services organization.
  • Ongoing support and working closely with the business teams throughout the company.

Requirements:

  • 2+ years’ experience in a similar technical support and/or deployment position
  • Experience in reading and writing DB queries (PG, Oracle, MSSQL).
  • Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
  • Thorough knowledge of Linux
  • Ability to understand Java on the code level
  • Creative troubleshooting abilities
  • Web debugging experience – devTools, Charles, performance investigations
  • Experience with System log analysis
  • Ability to understand flows and provide creative technical solutions
  • Strong capabilities of building organized processes and structured formal documentation
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines and self-prioritize
  • Multi-tasking, self-learning, highly motivated and a team player

Advantages:

  • Experience in a multinational organization
  • Academic degree in Computer Science/Industrial Engineering
  • Experience in debugging server-side code
  • Working with SaaS products and familiarity with Datadog
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