In this role, you’ll be responsible for troubleshooting, escalations, DB analysis, Debugging and more. You will be a part of a with a team of professionals, working in an Agile-Scrum environment.

Responsibilities:

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Knowledge expert that will serve as the focal point to the entire Professional Services organization.
• Ongoing support and working closely with the business teams throughout the company.

Requirements:

• 2+ years’ experience in a similar technical support and/or deployment position
• Experience in reading and writing DB queries (PG, Oracle, MSSQL).
• Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
• Thorough knowledge of Linux
• Ability to understand Java on the code level
• Creative troubleshooting abilities
• Web debugging experience – devTools, Charles, performance investigations
• Experience with System log analysis
• Ability to understand flows and provide creative technical solutions
• Strong capabilities of building organized processes and structured formal documentation
• Fluent English and excellent customer facing and communication skills (verbal and written)
• Ability to comply with tight deadlines and self-prioritize
• Multi-tasking, self-learning, highly motivated and a team player

Advantages:

• Experience in a multinational organization
• Academic degree in Computer Science/Industrial Engineering
• Experience in debugging server-side code
• Working with SaaS products and familiarity with Datadog