Tech Support Tier - Team Lead jobs in Israel

Are you an experienced IT professional looking to take your leadership skills to the next level? The Expoint tech support team lead role in Israel is the perfect fit for you! The Tech Support Team Lead takes responsibility for developing and maintaining application and technical support for customers across multiple platforms. As a Team Lead, you will be responsible for developing and executing processes, procedures and service agreements, evaluating employee performance, training and coaching team members, and resolving difficult customer issues. In addition, you will build, oversee and maintain relationships with vendors, and help in the development of new products and services. You will need to have excellent organizational skills and be highly adaptable to the ever-changing fast-paced environment. Excellent communication and interpersonal skills are essential, as you will be expected to communicate and coordinate with departments throughout the organization. Experience with troubleshooting, technical support, and systems engineering is preferred. In this role, you will be part of a highly professional, international, and rewarding team dynamic. If you believe you can demonstrate IT and customer support excellence, ensure customer satisfaction, and innovate and collaborate, we’d love to hear from you!