Hysolate-help Desk Support jobs in Israel
Unity Global Support specialist Israel, Tel-Aviv District, Tel-Aviv
Share
- Provide technical support for both macOS and Windows computers.
- Work according to SLA’s and company IT policies.
- Manage your own ticket queue in our ticketing system.
- Maintain and update our knowledge base and internal IT resources.
- Deliver excellent customer support to employees worldwide.
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication (English & Hebrew).
- Experience working with both macOS and Windows environments.
- A strong “can do” attitude.
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
These jobs might be a good fit
Cyberark Customer Support Engineer Israel
Share
What you need to succeed:
- Hire, train and develop team members to align with company values, growth and business objectives
- Manage and motivate the direct team by correlating performance expectations to business goals – including guiding account planning, proposal development, consistent performance feedback, etc.
- Build a network of customer executive relationships (independently and along other team members) to grow programs leading to expansion opportunities and execute customer negotiations accordingly
- Work with local Value-Added Resellers: transfer knowledge and motivate their management and account executives; perform mutual marketing events
- Participate in quarterly review sessions with key partners and tech alliances in the region, where appropriate
- Perform biweekly meetings with the corresponding territory Solution Engineers, Customer Success and Professional Services Lead to assess the status of all existing accounts and expedite the rollout and upsale/cross-sale processes
- Work as a liaison for the team between Research & Development and Project Management, if needed in larger key accounts
- Be directly involved and influential in top opportunities, focusing sales efforts on large key accounts with the team
- Bachelor’s degree, Computer Science major, Certified Information Systems Security Professional certification or Master of Business Administration is preferred
- 5+ years of experience as an enterprise software sales executive in the region and a manager of teams, information security/network architecture experience is required
- Demonstrated ability to cultivate, qualify and close enterprise software agreements with the Fortune 1000
- Expert negotiation skills
- Proven ability to call on Fortune 500 C-Suite executives across multiple buying centers
- Strong verbal and written communication skills internally across various levels of the company and externally with customers/partners
- Above average organizational and planning skills
- Ability to accurately forecast up on behalf of the team/district
- Advanced proficiency in critical thinking and problem-solving
- Highly effective presentation skills
- Excellent analytical skills to translate market trends and sales data
- Experience working with the top Global Systems Integrators is preferred
- Sales engineering, programming and/or technical implementation/support experience is a plus
- Ability to travel at a rate of 30-40%
The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
Nvidia Technical Program Manager Enterprise Support Israel, North District
Share
- Israel, Yokneam
- time type
- Full time
- posted on
- Posted 9 Days Ago
- job requisition id
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.
You will work closely with technical support engineers, product specialists, and content teams to enhance the way knowledge is gathered, structured, and distributed across various platforms. Additionally, you will play a role in incorporating AI tools and automation to enhance knowledge management procedures.
What you'll be doing:
Manage and publish software release documentation and content in the customer support portal.
Review, edit, and publish knowledge base articles developed by technical support engineers.
Ensure consistency, quality, and technical accuracy of all published materials.
Partner with Product Management, Engineering, and Support teams to maintain up-to-date content for all major software versions.
Track and report on knowledge base metrics, usage trends, and content performance.
Drive AI tool integration and automation initiatives to improve knowledge creation and access workflows.
Lead or coordinate process improvement and documentation projects across teams.
What we need to see:
Bachelor’s degree in Computer Science, Information Systems, Technical Communications, or related field (or equivalent experience).
2–5 years of experience in technical program/content management, knowledge enablement, or support operations within a technology company.
Strong understanding of enterprise technologies such as networking, compute, or data center systems.
Excellent written and verbal communication skills with attention to detail.
Experience managing content in knowledge management or portal systems (e.g., Salesforce, ServiceNow, Confluence, SharePoint, etc.).
Proven ability to work cross-functionally and drive tasks to completion in a fast-paced environment.
Curious and tech-savvy: eager to learn new technologies and products quickly.
Great teammate: collaborative and encouraging, with strong interpersonal skills.
Positive and proactive: takes initiative, drives projects, and delivers results.
Organized and diligent: capable of handling multiple tasks at once.
Ways to stand out from the crowd:
While the above qualifications are essential, the following experiences will make you an exceptionally strong candidate:
Understanding of AI tools and their utilization in content creation or process streamlining.
Background in technical support or customer success organizations.
Experience in release management or documentation workflows for enterprise software.
Gett Support Specialist Israel, Tel Aviv District, Tel Aviv-Yafo
Share
Responsibilities:
- Provide hands-on technical support for hardware, software, systems, and services across the organization.
- Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
- Troubleshoot and resolve issues in Windows and macOS environments.
- Manage user accounts and permissions in Microsoft Azure Active Directory.
- Set up and onboard new employees, including hardware provisioning and system access.
- Maintain IT asset inventory and ensure hardware/software is up to date.
- Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
- Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
- Escalate complex technical issues and follow through until resolution.
- Document technical procedures, solutions, and user interactions.
- Deliver excellent customer service and maintain a high level of user satisfaction.
- Be available for on-call support approximately once every three weeks, as part of the team’s shared responsibility for critical issues.
Requirements:
- 3+ years of hands-on experience in IT support within mid-to-large scale environments (400+ users).
- Deep knowledge of Microsoft Azure AD, including user management, permissions, roles, and group policies.
- Proven experience managing employee onboarding and offboarding processes, including hardware/software provisioning, access management, and deprovisioning.
- Proven knowledge and hands-on experience with SSO (Single Sign-On) solutions and proficiency with MDM platforms such as Intune, Jamf, or similar.
- Strong experience with Windows and macOS operating systems.
- Solid understanding of Google Workspace and Microsoft 365 administration.
- Familiarity with basic networking concepts (e.g. firewalls, switches, routing, Wi-Fi).
- Experience working with AI-based tools or platforms (e.g. AI assistants, automation bots, AI monitoring tools) – a strong advantage.
- Scripting or automation knowledge (e.g. Python) – an advantage.
- Exceptional troubleshooting and multitasking skills with a proactive mindset.
- Excellent interpersonal and communication skills – both written and verbal.
- Able to work independently, prioritize effectively, and remain calm under pressure.
- Relevant IT certifications (e.g. CompTIA, Microsoft, Apple, Cisco) – a plus.
- Fluent English – verbal and written proficiency is mandatory.
EY עו `` ד למחלקת מיסוי בינ ל - התמחות במיסוי אמריקאי US Tax De... Israel, Tel Aviv District, Tel Aviv-Yafo
Share
עו"ד למחלקת מיסוי בינלאומי – התמחות במיסוי אמריקאי ( US Tax Desk )
EY , פירמת הייעוץ וראיית החשבון, פותחת בפניך הזדמנות לפתח קריירה בתחום הנחשק והמרתק ביותר בתחום המס - מיסוי בינלאומי עם התמחות במיסוי אמריקאי – US Tax Desk .
אז אם סיימת את ההתמחות במשפטים, יש לך זיקה לעולם המיסוי, ואת-ה מלא-ת מוטיבציה ללמוד ולהתפתח – מקומך איתנו!
אנו עתידים לפתוח קורס ייחודי ובו יוכשרו המתאימים-ות לעסוק בייעוץ בעולמות התוכן של המיסוי האמריקאי ולטעום אמריקה.
דרישות התפקיד:
- תואר ראשון במשפטים לאחר התמחות
- אנגלית ברמה גבוהה מאד
- תואר ראשון בחשבונאות – יתרון
- ניסיון במיסים – יתרון
Amazon AWS Operations Manager Support Engineering Israel, Tel Aviv District
Share
As Operations Manager, you will do much more than manage the operations team. You will be leading a team that builds automation and services that make operating a massive-scale infrastructure simple and easy, and you will own the end-to-end customer experience and channel the requirements to improve the service performance, scalability and reliability.
Key job responsibilitiesThe ideal candidate will look like this…Have an understanding of Linux, networking & other technologies. The ideal candidate will have past experience working with an infrastructure team. You will also have a strong level of knowledge in Linux, and/or Windows. You will enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architectural discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical root cause analysis of complex issues.
Have strong project & product management experience. The successful candidate will feel comfortable defining project priorities. This will include helping innovate and invent new value-add services layered on top of our existing services. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects. Experience with Agile methodologies is an advantage.
A day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
2+ years managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams.
• Highly technical and analytical; will have a strong focus on operational excellence and quality management.
• Data and metrics driven focus, both qualitative and quantitative.
• Strong analytical background; comfortable in ambiguous situations.
• Strong verbal and written communication skills; able to write strong business proposals
Preferred Qualifications
Preferred Qualifications
• Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions.
• Experience operating mission-critical online services. Experience in an internet operational environment, including multiple data centers and thousands of servers.
• Experience managing IT environments on behalf of customers.
• Experience as a systems administrator or software development engineer. Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby and Python.
• The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.
• Degree in Computer Science, Engineering, Mathematics or a related field.
Kaltura Tier Support R&D Engineer – Israel, Tel-Aviv District
Share
This is us
15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.
Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.
The day-to-day:
- Investigate and resolve complex customer issues escalated from Tier 2, ensuring minimal downtime and maximum customer satisfaction.
- Collaborate with R&D teams on debugging, fixing, and improving Kaltura products and services.
- Analyze logs, traces, and API calls to identify root causes and deliver effective solutions.
- Work across backend systems (primarily PHP and Node.js), with occasional frontend or integration tasks.
- Operate within AWS cloud environments, including scaling, monitoring, and troubleshooting services.
- Provide technical guidance and knowledge sharing to Tier 2 and other internal teams.
Ideally, we’re looking for:
- 2+ years of experience in software engineering or advanced technical support roles.
- Strong coding skills in PHP and Node.js (backend focus).
- Solid understanding of AWS cloud services (EC2, S3, CloudFront, RDS, etc.).
- Experience with debugging production issues in distributed systems.
- Excellent problem-solving skills, communication, and customer orientation.
These would also be nice:
- Familiarity with Kaltura products or other large-scale video/media platforms.
- Experience working with REST APIs, microservices, and CI/CD pipelines.
- Knowledge of frontend frameworks (React, Angular, or similar) to troubleshoot full-stack issues.
The perks:
- Hybrid, flexible work environment
- Extended private health (including mental) insurance
- Personal and professional development programs
- Occasional Cross company long weekends
Share
- Provide technical support for both macOS and Windows computers.
- Work according to SLA’s and company IT policies.
- Manage your own ticket queue in our ticketing system.
- Maintain and update our knowledge base and internal IT resources.
- Deliver excellent customer support to employees worldwide.
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication (English & Hebrew).
- Experience working with both macOS and Windows environments.
- A strong “can do” attitude.
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
These jobs might be a good fit
