The Roles & responsibilities:

• First point of contact, provide superior, friendly customer service to all staff

• Assist with troubleshooting of computer-related issues such as password resets/email setup/software installs and general IT problem solving

• Maintain accurate records of completed and pending tasks

• Escalate issues promptly to ensure timely resolution of incidents/problems

• Demonstrate good interpersonal skills in a professional environment

• Inventory all IT equipment and maintain a working database of assets for reporting purposes

• Support on/off boarding processes

• Provide hands-on assistance to the IT Manager

• A good communicator with excellent customer service skills & an independent approach

• 1+ years of previous experience in a Helpdesk environment

• Computer savvy and possess knowledge of computers/printers/networking

• Windows10 and basic understanding of Windows Server, MS Office, Google Apps, VMware and peripherals

• Basic knowledge of Azure AD, Local AD and Google Workspace

• Basic knowledge of networking concepts and protocols

• Problem solving multi-tasker

• Fluent in English – Written & Verbal