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This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.
You will work in a 24/7 customer service center, ensuring seamless support around the clock.
Requirements
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What you need to succeed:
The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

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AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.As an IC Quality and Reliability Engineer, you will play a crucial role in ensuring Annapurna Labs' semiconductor products meet customer demands. Your responsibilities will include direct work with Annapurna's customers to jointly debug failures and reduce IC related failures, support RMA analyses
In this role you will be completely exposed to the semi-conductor production flow of all Annapurna Labs products, semi-conductor testing methodologies and FAB process yield improvement activity.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
* B.Sc. degree (M.Sc an advantage) in Electrical Engineering, Applied Physics, Materials Science or related fields with practical work experience * 5+ years' experience in semiconductor reliability and customer support * Knowledge in semiconductor physics, VLSI IC design, manufacturing, testing and FA, reliability engineering and statistics fundamentals. * Experience in IC- and system-level testing and debug. * Experience with customer engagements and reporting
* Familiar with semiconductor industry production flows. * Experience working with OSATs (Outsourced Semiconductor Assembly and Test) and ODMs (Original Design Manufacturers). * Good knowledge of semiconductor fabrication process. * Programming capabilities.

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In the role, you will responsible for:

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
These jobs might be a good fit